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Morgan Kaufmann

    • Usability in Government Systems

      • 1st Edition
      • May 10, 2012
      • Elizabeth Buie + 1 more
      • English
      • Paperback
        9 7 8 0 1 2 3 9 1 0 6 3 9
      • eBook
        9 7 8 0 1 2 3 9 1 0 6 5 3
      As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.

    • Computers as Components

      • 3rd Edition
      • May 9, 2012
      • Marilyn Wolf
      • English
      • eBook
        9 7 8 0 1 2 3 8 8 4 4 2 8
      Computers as Components: Principles of Embedded Computing System Design, Third Edition, presents essential knowledge on embedded systems technology and techniques. Updated for today's embedded systems design methods, this volume features new examples including digital signal processing, multimedia, and cyber-physical systems. It also covers the latest processors from Texas Instruments, ARM, and Microchip Technology plus software, operating systems, networks, consumer devices, and more. Like the previous editions, this textbook uses real processors to demonstrate both technology and techniques; shows readers how to apply principles to actual design practice; stresses necessary fundamentals that can be applied to evolving technologies; and helps readers gain facility to design large, complex embedded systems. Updates in this edition include: description of cyber-physical systems; exploration of the PIC and TI OMAP processors; high-level representations of systems using signal flow graphs; enhanced material on interprocess communication and buffering in operating systems; and design examples that include an audio player, digital camera, and cell phone. The author maintains a robust ancillary site at http://www.marilynwo... which includes a variety of support materials for instructors and students, including PowerPoint slides for each chapter; lab assignments developed for multiple systems including the ARM-based BeagleBoard computer; downloadable exercises solutions and source code; and links to resources and additional information on hardware, software, systems, and more. This book will appeal to students in an embedded systems design course as well as to researchers and savvy professionals schooled in hardware or software design.

    • Grounded Innovation

      • 1st Edition
      • April 10, 2012
      • Lars Erik Holmquist
      • English
      • Paperback
        9 7 8 0 1 2 3 8 5 9 4 6 4
      • eBook
        9 7 8 0 1 2 3 8 5 9 4 7 1
      Grounded Innovation: Strategies for Creating Digital Products focuses on the innovation processes and technical properties of digital products. Drawing on case studies, the book looks at systematic ways to ground innovation in both technology and human needs, and it explores how digital products have become integrated in the real world. It provides guidelines to innovation in a new technical environment, including prototyping and testing, within the cultural or financial parameters of a business. The book is divided into two parts. Part 1 discusses the history and the basic properties of digital products; the different approaches to innovation; the concept of grounded innovation; and concepts and processes that are important for creating successful innovations such as inquiry, invention, and prototyping. Part 2 demonstrates how the basic properties of digital products can be used as raw material for new innovations, including interaction, networking, sensing, and proactivity. There is also a discussion on recent technology, such as rapid prototyping and mobile mash-ups. A wide variety of examples show how novel technical and conceptual innovations became commercial breakthroughs. Grounded Innovation is ideal for product designers, interaction designers, and design-oriented engineers. It will also be a valuable resource for anyone interested in understanding how digital products are created and in a general approach to information technology.

    • It's Our Research

      • 1st Edition
      • March 19, 2012
      • Tomer Sharon
      • English
      • Paperback
        9 7 8 0 1 2 3 8 5 1 3 0 7
      • eBook
        9 7 8 0 1 2 3 8 5 1 3 1 4
      It’s Our Research: Getting Stakeholder Buy-in for User Experience Research Projects discusses frameworks, strategies, and techniques for working with stakeholders of user experience (UX) research in a way that ensures their buy-in. This book consists of six chapters arranged according to the different stages of research projects. Topics discussed include the different roles of business, engineering, and user-experience stakeholders; identification of research opportunities by developing empathy with stakeholders; and planning UX research with stakeholders. The book also offers ways of teaming up with stakeholders; strategies to improve the communication of research results to stakeholders; and the nine signs that indicate that research is making an impact on stakeholders, teams, and organizations. This book is meant for UX people engaged in usability and UX research. Written from the perspective of an in-house UX researcher, it is also relevant for self-employed practitioners and consultants who work in agencies. It is especially directed at UX teams that face no-time-no-money-for... situations.

    • Quantifying the User Experience

      • 1st Edition
      • March 16, 2012
      • Jeff Sauro + 1 more
      • English
      • Paperback
        9 7 8 0 1 2 3 8 4 9 6 8 7
      • eBook
        9 7 8 0 1 2 3 8 4 9 6 9 4
      Quantifying the User Experience: Practical Statistics for User Research offers a practical guide for using statistics to solve quantitative problems in user research. Many designers and researchers view usability and design as qualitative activities, which do not require attention to formulas and numbers. However, usability practitioners and user researchers are increasingly expected to quantify the benefits of their efforts. The impact of good and bad designs can be quantified in terms of conversions, completion rates, completion times, perceived satisfaction, recommendations, and sales.The book discusses ways to quantify user research; summarize data and compute margins of error; determine appropriate samples sizes; standardize usability questionnaires; and settle controversies in measurement and statistics. Each chapter concludes with a list of key points and references. Most chapters also include a set of problems and answers that enable readers to test their understanding of the material. This book is a valuable resource for those engaged in measuring the behavior and attitudes of people during their interaction with interfaces.

    • IT Manager's Handbook

      • 3rd Edition
      • February 22, 2012
      • Bill Holtsnider + 1 more
      • English
      • Paperback
        9 7 8 0 1 2 4 1 5 9 4 9 5
      • eBook
        9 7 8 0 1 2 3 9 1 4 0 5 7
      IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world. This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges. This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management.

    • Writing Effective Business Rules

      • 1st Edition
      • January 27, 2012
      • Graham Witt
      • English
      • Paperback
        9 7 8 0 1 2 3 8 5 0 5 1 5
      • eBook
        9 7 8 0 1 2 3 8 5 0 5 2 2
      Writing Effective Business Rules moves beyond the fundamental dilemma of system design: defining business rules either in natural language, intelligible but often ambiguous, or program code (or rule engine instructions), unambiguous but unintelligible to stakeholders. Designed to meet the needs of business analysts, this book provides an exhaustive analysis of rule types and a set of syntactic templates from which unambiguous natural language rule statements of each type can be generated. A user guide to the SBVR specification, it explains how to develop an appropriate business vocabulary and generate quality rule statements using the appropriate templates and terms from the vocabulary. The resulting rule statements can be reviewed by business stakeholders for relevance and correctness, providing for a high level of confidence in their successful implementation.

    • Content Strategy at Work

      • 1st Edition
      • January 25, 2012
      • Margot Bloomstein
      • English
      • Paperback
        9 7 8 0 1 2 3 9 1 9 2 2 9
      • eBook
        9 7 8 0 1 2 3 9 1 9 2 9 8
      Content is king… and the new kingmaker… and your message needs to align with your model and metrics and other mumbo jumbo, right? Whether you’re slogging through theory or buzzwords, there’s no denying content strategy is coming of age. But what’s in it for you? And if you’re not a content strategist, why should you care? Because even if content strategy isn’t your job, content’s probably your problem—and probably more than you think. You or your business has a message you want to deliver, right? You can deliver that message through various channels and content types, from Tweets to testimonials and photo galleries galore, and your audience has just as many ways of engaging with it. So many ways, so much content… so where’s the problem? That is the problem. And you can measure it in time, creativity, money, lost opportunity, and the sobs you hear equally from creative directors, project managers, and search engine marketing specialists. The solution is content strategy, and this book offers real-world examples and approaches you can adopt, no matter your role on the team. Put content strategy to work for you by gathering this book into your little hands and gobbling up never-before seen case studies from teams at Johns Hopkins Medicine, MINI, Icebreaker, and more. Content Strategy at Work is a book for designers, information architects, copywriters, project managers, and anyone who works with visual or verbal content. It discusses how you can communicate and forge a plan that will enable you, your company, or your client get that message across and foster better user experiences.

    • Handbook on Securing Cyber-Physical Critical Infrastructure

      • 1st Edition
      • January 25, 2012
      • Sajal K Das + 2 more
      • English
      • Hardback
        9 7 8 0 1 2 4 1 5 8 1 5 3
      • eBook
        9 7 8 0 1 2 4 1 5 9 1 0 5
      The worldwide reach of the Internet allows malicious cyber criminals to coordinate and launch attacks on both cyber and cyber-physical infrastructure from anywhere in the world. This purpose of this handbook is to introduce the theoretical foundations and practical solution techniques for securing critical cyber and physical infrastructures as well as their underlying computing and communication architectures and systems. Examples of such infrastructures include utility networks (e.g., electrical power grids), ground transportation systems (automotives, roads, bridges and tunnels), airports and air traffic control systems, wired and wireless communication and sensor networks, systems for storing and distributing water and food supplies, medical and healthcare delivery systems, as well as financial, banking and commercial transaction assets. The handbook focus mostly on the scientific foundations and engineering techniques – while also addressing the proper integration of policies and access control mechanisms, for example, how human-developed policies can be properly enforced by an automated system.

    • The UX Book

      • 1st Edition
      • January 25, 2012
      • Rex Hartson + 1 more
      • English
      • Hardback
        9 7 8 0 1 2 3 8 5 2 4 1 0
      • eBook
        9 7 8 0 1 2 3 8 5 2 4 2 7
      The UX Book: Process and Guidelines for Ensuring a Quality User Experience aims to help readers learn how to create and refine interaction designs that ensure a quality user experience (UX). The book seeks to expand the concept of traditional usability to a broader notion of user experience; to provide a hands-on, practical guide to best practices and established principles in a UX lifecycle; and to describe a pragmatic process for managing the overall development effort. The book provides an iterative and evaluation-centered UX lifecycle template, called the Wheel, for interaction design. Key concepts discussed include contextual inquiry and analysis; extracting interaction design requirements; constructing design-informing models; design production; UX goals, metrics, and targets; prototyping; UX evaluation; the interaction cycle and the user action framework; and UX design guidelines. This book will be useful to anyone interested in learning more about creating interaction designs to ensure a quality user experience. These include interaction designers, graphic designers, usability analysts, software engineers, programmers, systems analysts, software quality-assurance specialists, human factors engineers, cognitive psychologists, cosmic psychics, trainers, technical writers, documentation specialists, marketing personnel, and project managers.

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