Books in Management information systems

Discover the latest research and practical applications in MIS, covering data analytics, cybersecurity, enterprise systems, and digital transformation. This collection supports IT professionals, managers, and researchers in leveraging technology to enhance organizational effectiveness. Emphasizing emerging trends like AI, cloud computing, and big data, these titles provide actionable insights into designing, implementing, and managing information systems that drive business innovation and resilience.

IM Instant Messaging Security
1st Edition
John Rittinghouse PhD CISM + 1 more
English
There is a significant need for a comprehensive book addressing the operational and day-to-day security management requirements. IM, used in enterprise networks can easily be reconfigured and allow for potentially nonstop exposure; they require the level of security be scrutinized carefully. This includes inherent security flaws in various network architectures that result in additional risks to otherwise secure converged networks. A few books cover components of the architecture, design, theory, issues, challenges, and recommended policies for IM security, but none of them address IM issues in a manner that is useful for the day-to-day operations and management of enterprise networks. IM Security is intended to bridge this gap. There are no current books that cover components of the architecture, design, theory, issues, challenges, and recommended policies for IM security. No book we know of addresses IM security in a manner useful for day-to-day operations and management of IM-capable networks in today’s corporate environment.
Innovation Happens Elsewhere
Open Source as Business Strategy
1st Edition
Ron Goldman + 2 more
English
It's a plain fact: regardless of how smart, creative, and innovative your organization is, there are more smart, creative, and innovative people outside your organization than inside. Open source offers the possibility of bringing more innovation into your business by building a creative community that reaches beyond the barriers of the business. The key is developing a web-driven community where new types of collaboration and creativity can flourish. Since 1998 Ron Goldman and Richard Gabriel have been helping groups at Sun Microsystems understand open source and advising them on how to build successful communities around open source projects. In this book the authors present lessons learned from their own experiences with open source, as well as those from other well-known projects such as Linux, Apache, and Mozilla.
Strategies for Growth in SMEs
The Role of Information and Information Sytems
1st Edition
Margi Levy + 1 more
English
Strategies for Growth in SMEs explores for the first time the role of information and information systems (IS) concepts in small and medium-sized enterprises (SMEs). Most IS research focuses on large firms, yet the majority of firms in most economies are SMEs. The book considers the applicability of IS theory and practice to SMEs and develops new theories that are relevant to these firms.Composed of 6 sections, it covers, amongst other things; the nature of SMEs, the background to IS, and SMEs' use of IS, issues of IS strategy and planning in SMEs, the way that firms can transform through use of IS, evaluation, IS flexibility, business process re-engineering, resource-based strategy and knowledge management, the appropriateness of existing theories and the development of new models to address SME-specific issues. The final section of the book reviews the learning in the previous chapters and poses future agendas for research.Written by two of the leading figures in the field, this book will be essential reading for researchers in IS and SMEs, students on entrepreneurship or IS courses, and others that focus on SMEs.
Physical Security for IT
1st Edition
Michael Erbschloe
English
The physical security of IT, network, and telecommunications assets is equally as important as cyber security. We justifiably fear the hacker, the virus writer and the cyber terrorist. But the disgruntled employee, the thief, the vandal, the corporate foe, and yes, the terrorist can easily cripple an organization by doing physical damage to IT assets. In many cases such damage can be far more difficult to recover from than a hack attack or malicious code incident. It does little good to have great computer security if wiring closets are easily accessible or individuals can readily walk into an office and sit down at a computer and gain access to systems and applications. Even though the skill level required to hack systems and write viruses is becoming widespread, the skill required to wield an ax, hammer, or fire hose and do thousands of dollars in damage is even more common. Although many books cover computer security from one perspective or another, they do not thoroughly address physical security. This book shows organizations how to design and implement physical security plans. It provides practical, easy-to-understand and readily usable advice to help organizations to improve physical security for IT, network, and telecommunications assets.
Resilient Storage Networks
Designing Flexible Scalable Data Infrastructures
1st Edition
Greg Schulz
English
A resilient storage network is an environment where data is always available for the needs of the business. This book explains the components, as well as how to design and implement a resilient storage network for workgroup, departmental, and enterprise environments. Storage networks are an enabling capability combining technology and best practices to provide the foundation to support information technology systems and applications. Storage networks can be of various sizes, shapes, and technologies. This book shows you how to implement a resilient storage network infrastructure using different technologies including ATM, DWDM, FCIP, Fibre Channel, FICON, iFCP, InfiniBand, IP, iSCSI, Life Cycle Management, NAS, Object Based Storage, RAID, RDMA, Remote Mirroring, Replication, SAN, SCSI, SMI-S, SONET/SDH, Storage Services, Tape, Virtualization, and Volume Managers.
RAPID Value Management for the Business Cost of Ownership
Readiness, Architecture, Process, Integration, Deployment
1st Edition
Andrew Wigodsky
English
The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the "futz factor" commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for identifying organization-wide system costs, and a customizable model for integrating BCO management with your people, processes, and technology.
Semantics in Business Systems
The Savvy Manager's Guide
1st Edition
Dave McComb
English
Semantics in Business Systems begins with a description of what semantics are and how they affect business systems. It examines four main aspects of the application of semantics to systems, specifically: How do we infer meaning from unstructured information, how do application systems make meaning as they operate, how do practitioners uncover meaning in business settings, and how do we understand and communicate what we have deduced? This book illustrates how this applies to the future of application system development, especially how it informs and affects Web services and business rule- based approaches, and how semantics will play out with XML and the semantic Web. The book also contains a quick reference guide to related terms and technologies. It is part of Morgan Kaufmann's series of Savvy Manager's Guides.
Business Intelligence
The Savvy Manager's Guide
1st Edition
David Loshin
English
Business Intelligence describes the basic architectural components of a business intelligence environment, ranging from traditional topics such as business process modeling, data modeling, and more modern topics such as business rule systems, data profiling, information compliance and data quality, data warehousing, and data mining. This book progresses through a logical sequence, starting with data model infrastructure, then data preparation, followed by data analysis, integration, knowledge discovery, and finally the actual use of discovered knowledge. The book contains a quick reference guide for business intelligence terminology. Business Intelligence is part of Morgan Kaufmann's Savvy Manager's Guide series.
Call Center Operation
Design, Operation, and Maintenance
1st Edition
Duane Sharp
English
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.
Business Process Change
A Manager's Guide to Improving, Redesigning, and Automating Processes
1st Edition
Geary A. Rummler + 1 more
English
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job.In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade.
Corporate Portals Empowered with XML and Web Services
1st Edition
Anura Guruge
English
Following the humbling of the 'dot.coms' it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about, why you really need a portal strategy, how you go about implementing one, and the issues you have to encounter and surmount. Guruge shows how you can successfully use XML and web services to empower your portals for collaboration, knowledge management, CRM, ERP and supply chain management.
Socially Responsible IT Management
1st Edition
Michael Erbschloe
English
Socially Responsible IT Management shows IT professionals how to overcome the social crisis that has resulted from the wide-spread use of information technology. By responsibly managing security threats, protecting individual privacy, reducing hazardous waste, and minimizing other negative effects on IT staff and computer users, as well as ordinary citizens around the world, IT professionals can benefit the society at large and reap rewards for their own organizations as well.Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.
CRM
Redefining Customer Relationship Management
1st Edition
Jeffrey Peel
English
In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm.
Enterprise Knowledge Management
The Data Quality Approach
1st Edition
David Loshin
English
Today, companies capture and store tremendous amounts of information about every aspect of their business: their customers, partners, vendors, markets, and more. But with the rise in the quantity of information has come a corresponding decrease in its quality--a problem businesses recognize and are working feverishly to solve. Enterprise Knowledge Management: The Data Quality Approach presents an easily adaptable methodology for defining, measuring, and improving data quality. Author David Loshin begins by presenting an economic framework for understanding the value of data quality, then proceeds to outline data quality rules and domain-and mapping-based approaches to consolidating enterprise knowledge. Written for both a managerial and a technical audience, this book will be indispensable to the growing number of companies committed to wresting every possible advantage from their vast stores of business information.
Data Quality
The Field Guide
1st Edition
Thomas Redman
English
Can any subject inspire less excitement than "data quality"? Yet a moment's thought reveals the ever-growing importance of quality data. From restated corporate earnings, to incorrect prices on the web, to the bombing of the Chinese Embassy, the media reports the impact of poor data quality on a daily basis. Every business operation creates or consumes huge quantities of data. If the data are wrong, time, money, and reputation are lost. In today's environment, every leader, every decision maker, every operational manager, every consumer, indeed everyone has a vested interest in data quality.Data Quality: The Field Guide provides the practical guidance needed to start and advance a data quality program. It motivates interest in data quality, describes the most important data quality problems facing the typical organization, and outlines what an organization must do to improve. It consists of 36 short chapters in an easy-to-use field guide format. Each chapter describes a single issue and how to address it. The book begins with sections that describe why leaders, whether CIOs, CFOs, or CEOs, should be concerned with data quality. It explains the pros and cons of approaches for addressing the issue. It explains what those organizations with the best data do. And it lays bare the social issues that prevent organizations from making headway. "Field tips" at the end of each chapter summarize the most important points.
Mission-Critical Microsoft Exchange 2000
Building Highly-Available Messaging and Knowledge Management Systems
1st Edition
Jerry Cochran
English
Mission-Critical Microsoft Exchange 2000 is the definitive book on how to design and maintain extremely reliable and adaptive Exchange Server messaging systems that rarely crash and that preserve valuable data and services in spite of technical disruptions. E-mail systems are now a primary means of communication for organizations, which can afford e-mail down-time no more than they can afford to be without phones. Further, messaging systems increasingly are supporting vital applications in addition to e-mail, such as workflow and knowledge management, making the data they store both voluminous and incredibly valuable. Mission-Critical Microsoft Exchange 2000 teaches system designers, administrators and developers the strategies, tools, and best practices they'll need to plan and implement highly-available systems on Exchange 2000 and on earlier versions of Exchange. The book explains Exchange back-up and disaster recovery techniques, Windows clustering technologies for Exchange systems, and security planning to resist messaging-based attacks. Written by Jerry Cochran, an authority on large-scale Exchange systems, Mission-Critical Microsoft Exchange 2000 helps readers create Exchange systems upon which they can build large and growing organizations.
Developing E-Business Systems & Architectures
A Manager's Guide
1st Edition
Paul Harmon + 2 more
English
Developing E-Business Systems & Architectures is not another book on how the Internet is changing business or about the potential of e-commerce. The authors assume that their readers already understand these things. Rather, it is written for executives and managers of medium to large companies who are considering or are already engaged in transforming their companies into e-businesses, and especially for IT managers with responsibilities for designing and developing new corporate software systems.This book provides managers with a road map to help them develop a strategic plan for their own transition. It also focuses on e-business architectures and software development practices that will need to change, and how the company itself must change to accommodate software development with components. Since all transformation depends upon people, there is also an emphasis on the reorganization of IT teams to support component-based development.
The Information Systems Security Officer's Guide
Establishing and Managing an Information Protection Program
1st Edition
Gerald L. Kovacich
English
The information systems security (infosec) profession is one of the fastest growing professions today, which has caused an ever-increasing need and demand for training of security professionals. With the advent of email and the Internet and their wide uses as methods of conducting business, a growing amount of emphasis is being placed on infosec.This valuable guide presents a straight-forward business approach to the topics needed for the infosec professional. Covering a broad range of topics, beginning with defining the position of the information systems security officer (ISSO), to establishing and managing an infosec program, the author writes from over 14 years of research and experience. Each chapter ends with thought-provoking questions for use by the instructor.
Designing and Developing Electronic Performance Support Systems
1st Edition
L. Brown
English
Designing and Developing Electronic Support Systems describes the EPSS concept, and provides a systematic process for creating these systems.An EPSS is a software context that integrates the support needed to perform a job task - information, software and expert advice - with the actual job task or tasks. EPSSs provide this support at the appropriate time and in the most appropriate format. As corporations cut their training budgets and realize the relevance of on the job support, there is growing acceptance of EPSS as an alternative to classroom-based training. ED4 (EPSS Define, Design, Develop and Deliver), a systematic approach to creating EPSS, is based on instructional systems methodology, and was used at Digital Equipment Corporation to create an EPSS 'workbench' for training consultants. This book describes ED4 and the process that the instructional designers and software engineers used to create the Learning Services Workbench. Interviews with EPSS designers and developers at Digital Equipment Corporation showed that EPSSs created using a systematic approach resulted in a creative, robust and job-relevant software product.