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Books in Social sciences and humanities

  • Call Center Operation

    Design, Operation, and Maintenance
    • 1st Edition
    • Duane Sharp
    • English
    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

  • Hallucinogens

    A Forensic Drug Handbook
    • 1st Edition
    • Richard Laing
    • English
    Hallucinogens: A Forensic Drug Handbook is a comprehensive reference for everyone involved in the identification, investigation, and forensic analysis of hallucinogenic drugs. The text begins with a review of the history of these drugs and their abuse, and then takes an in-depth look at the many different types of hallucinogens, their chemical make-up, how they affect users, how they are manufactured and distributed, and how they can be detected and analyzed.Hallucinoge... covers the most commonly abused drugs such as LSD, MDMA ("Ecstasy"), and PCP ("Angel Dust"), as well as many lesser-known chemical substances that cause similar effects. Chapters have been contributed by leading analysts and investigators around the world, and are highlighted with numerous illustrations. This unique handbook will serve is a cross-disciplinary source of information for forensic toxicologists, law enforcement officers, and others involved in the fight against drugs.

  • Configuring Symantec AntiVirus Enterprise Edition

    • 1st Edition
    • Syngress
    • English
    This is the only book that will teach system administrators how to configure, deploy, and troubleshoot Symantec Enterprise Edition in an enterprise network. The book will reflect Symantec's philosophy of "Centralized Antivirus Management." For the same reasons that Symantec bundled together these previously separate products, the book will provide system administrators with a holistic approach to defending their networks from malicious viruses. This book will also serve as a Study Guide for those pursuing Symantec Product Specialist Certifications. Configuring Symantec AntiVirus Enterprise Edition contains step-by-step instructions on how to Design, implement and leverage the Symantec Suite of products in the enterprise.

  • Snort Intrusion Detection 2.0

    • 1st Edition
    • Syngress
    • English
    The incredible low maintenance costs of Snort combined with its powerful security features make it one of the fastest growing IDSs within corporate IT departments. Snort 2.0 Intrusion Detection is written by a member of Snort.org. The book provides a valuable insight to the code base of Snort and in-depth tutorials of complex installation, configuration, and troubleshooting scenarios. The primary reader will be an individual who has a working knowledge of the TCP/IP protocol, expertise in some arena of IT infrastructure, and is inquisitive about what has been attacking their IT network perimeter every 15 seconds.

  • LEGO Mindstorm Masterpieces

    Building and Programming Advanced Robots
    • 1st Edition
    • Syngress
    • English
    In LEGO Mindstorm Masterpieces, some of the world's leading LEGO Mindstorms inventors share their knowledge and development secrets. The unique style of this book will allow it to cover an incredibly broad range of topics in unparalleled detail. Chapters within the book will include detailed discussions of the mechanics that drive the robot - and also provide step-by-step construction diagrams for each of the robots. This is perfect book for LEGO hobbyists looking to take their skills to the next level whether they build world-class competitive robots or just like to mess around for the fun of it.For experienced users of LEGO Mindstorms, LEGO Mindstorms Masterpiece is composed of three fundamental sections:· Part One: A review of the advanced robot building concepts and theories.· Part Two: Step-by-step building instructions for a series of complex models. The companion programming code is included, along with in-depth explanations of concepts needed for the specific models. Robots include Line Followers, Bipeds, Stair and Wall Climbers, a Joystick Controlled Cannon, a Robotic Game Player, Plant Waterer, and a Drink Mixer. · Part Three: Ideas for modifying the building instructions by expanding the pieces and kits.Topics covered:1. Behavior: This section includes robots designed to interact with the environment, or with other robots. Behavior is the key word as the robots are designed to behave in some specific way, and all the technical details and implementations are secondary to this main goal. 2. Motion: The projects in this category are aimed at solving some specific motion problem. The focus of these robots is on the mechanical techniques rather than on software.3. Interact... These projects allow the reader to build robots for the purpose of interacting with the user by playing games or responding to user commands in real time.4. Automation: Opposite of the previous category, this one hosts robots designed to perform totally automated operations. These projects will build robots able to complete tasks without human intervention. 5. Calculus: The most abstract of the sections contain robots with minimum knowledge of the external world. Pneumatic ALUs, and Turning machines are fully explained.

  • Derivative Instruments

    A Guide to Theory and Practice
    • 1st Edition
    • Brian Eales + 1 more
    • English
    The authors concentrate on the practicalities of each class of derivative, so that readers can apply the techniques in practice. Product descriptions are supported by detailed spreadsheet models, illustrating the techniques employed.This book is ideal reading for derivatives traders, salespersons, financial engineers, risk managers, and other professionals involved to any extent in the application and analysis of OTC derivatives.

  • Multiple Criteria Analysis for Agricultural Decisions, Second Edition

    • 1st Edition
    • Volume 11
    • C. Romero + 1 more
    • English
    This book presents the Multiple Criteria Decision Making (MCDM) paradigm for modelling agricultural decision-making in three parts. The first part, comprising two chapters, is philosophical in nature and deals with the concepts that define the underlying structure of the MCDM paradigm. The second part is the largest part consisting of five chapters, each of which presents the logic of a specific MCDM technique, and demonstrates how it can be used to model a particular decision problem. In the final part, some selected applications of the MCDM techniques to agricultural problems are presented and thus reinforce the development of an understanding of the MCDM paradigm.The book has been designed for use at different levels: as a textbook for final year undergraduate and postgraduate courses in modelling for decision-making; as a manual for researchers and practising modellers; and, as general reference on the application of MCDM techniques. Readers with basic appreciation of algebra and linear programming can easily follow the contents of this book.

  • Field Guide to Appropriate Technology

    • 1st Edition
    • Barrett Hazeltine + 1 more
    • English
    Field Guide to Appropriate Technology is an all-in-one "hands-on guide" for nontechnical and technical people working in less developed communities. It has been developed and designed with a prestigious team of authors, each of whom has worked extensively in developing societies throughout the world. This field guide includes: Step-by-step instructions and illustrations showing how to build and maintain a vast array of appropriate technology systems and devices Unique coverage on healthcare, basic business and project management, principles of design, promotion, scheduling, training, microlending, and more Teachers, doctors, construction workers, forest and agricultural specialists, scientists and healthcare workers, and religious and government representatives will find this book a first source for advice

  • High-Rise Security and Fire Life Safety

    • 2nd Edition
    • Geoff Craighead
    • English
    High-Rise Security and Fire Life Safety servers as an essential took for building architects, building owners and property managers, security and fire safety directors, security consultants, and contract security firms.

  • Guard Force Management, Updated Edition

    • 1st Edition
    • Lucien Canton
    • English
    Guard Force Management looks at the contract guard force as a business and demonstrates how current management techniques can be used to improve efficiency and increase profitability. The author takes proven management principles and applies them to the competitive security industry. This updated edition includes an entirely new chapter on preparation and response to crisis in order to maintain business continuity. The book focuses on administrative and financial functions that are frequently neglected in guard companies, and discusses planning and conducting guard operations in detail.

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