Books in Management information systems

51-60 of 65 results in All results

Business Intelligence

• 1st Edition
• June 25, 2003
• David Loshin
• English
• eBook 978-0-08-050054-6

  9 7 8 - 0 - 0 8 - 0 5 0 0 5 4 - 6

Business Intelligence describes the basic architectural components of a business intelligence environment, ranging from traditional topics such as business process modeling, data modeling, and more modern topics such as business rule systems, data profiling, information compliance and data quality, data warehousing, and data mining. This book progresses through a logical sequence, starting with data model infrastructure, then data preparation, followed by data analysis, integration, knowledge discovery, and finally the actual use of discovered knowledge. The book contains a quick reference guide for business intelligence terminology. Business Intelligence is part of Morgan Kaufmann's Savvy Manager's Guide series.

Internet Security

• 1st Edition
• April 18, 2003
• Tim Speed + 1 more
• English
• eBook 978-0-08-050907-5

  9 7 8 - 0 - 0 8 - 0 5 0 9 0 7 - 5

Internet Security incorporates not only the technology needed to support a solid security strategy but also those policies and processes that must be incorporated in order for that strategy to work.New methods of breaking into corporate networks are resulting in major losses. This book provides the latest information on how to guard against attacks and informs the IT manager of the products that can detect and prevent break-ins. Crucial concepts such as authentication and encryption are explained, enabling the reader to understand when and where these technologies will be useful. Due to the authors' experiences in helping corporations develop secure networks, they are able to include the newest methods for protecting corporate data.

Call Center Operation

• 1st Edition
• April 14, 2003
• Duane Sharp
• English
• Paperback 978-1-55558-277-7

  9 7 8 - 1 - 5 5 5 5 8 - 2 7 7 - 7
• eBook 978-0-08-049061-8

  9 7 8 - 0 - 0 8 - 0 4 9 0 6 1 - 8

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

Corporate Portals Empowered with XML and Web Services

• 1st Edition
• November 6, 2002
• Anura Guruge
• English
• Paperback 978-1-55558-280-7

  9 7 8 - 1 - 5 5 5 5 8 - 2 8 0 - 7
• eBook 978-0-08-050322-6

  9 7 8 - 0 - 0 8 - 0 5 0 3 2 2 - 6

Following the humbling of the 'dot.coms' it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about, why you really need a portal strategy, how you go about implementing one, and the issues you have to encounter and surmount. Guruge shows how you can successfully use XML and web services to empower your portals for collaboration, knowledge management, CRM, ERP and supply chain management.

Socially Responsible IT Management

• 1st Edition
• September 27, 2002
• Michael Erbschloe
• English
• eBook 978-0-08-049230-8

  9 7 8 - 0 - 0 8 - 0 4 9 2 3 0 - 8

Socially Responsible IT Management shows IT professionals how to overcome the social crisis that has resulted from the wide-spread use of information technology. By responsibly managing security threats, protecting individual privacy, reducing hazardous waste, and minimizing other negative effects on IT staff and computer users, as well as ordinary citizens around the world, IT professionals can benefit the society at large and reap rewards for their own organizations as well.Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.

CRM

• 1st Edition
• July 3, 2002
• Jeffrey Peel
• English
• eBook 978-0-08-050344-8

  9 7 8 - 0 - 0 8 - 0 5 0 3 4 4 - 8

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm.

Directory Services

• 1st Edition
• December 12, 2001
• Nancy Cox
• English
• Paperback 978-1-55558-262-3

  9 7 8 - 1 - 5 5 5 5 8 - 2 6 2 - 3
• eBook 978-0-08-049118-9

  9 7 8 - 0 - 0 8 - 0 4 9 1 1 8 - 9

To optimally design and manage a directory service, IS architects and managers must understand current state-of-the-art products. Directory Services covers Novell's NDS eDirectory, Microsoft's Active Directory, UNIX directories and products by NEXOR, MaxWare, Siemens, Critical Path and others. Directory design fundamentals and products are woven into case studies of large enterprise deployments. Cox thoroughly explores replication, security, migration and legacy system integration and interoperability. Business issues such as how to cost justify, plan, budget and manage a directory project are also included. The book culminates in a visionary discussion of future trends and emerging directory technologies including the strategic direction of the top directory products, the impact of wireless technology on directory enabled applications and using directories to customize content delivery from the Enterprise Portal. Directory Services is a comprehensive and practical guide that provides organizations and consultants with a roadmap used to create the directory enabled global enterprise. To provide the reader with the core knowledge required for designing directory services, the book discusses directory fundamentals including X.500, X.509 and LDAP as well as how to cost justify, plan, budget and manage a directory project

Mission-Critical Microsoft Exchange 2000

• 1st Edition
• December 27, 2000
• Jerry Cochran
• English
• Paperback 978-1-55558-233-3

  9 7 8 - 1 - 5 5 5 5 8 - 2 3 3 - 3
• eBook 978-0-08-051174-0

  9 7 8 - 0 - 0 8 - 0 5 1 1 7 4 - 0

Mission-Critical Microsoft Exchange 2000 is the definitive book on how to design and maintain extremely reliable and adaptive Exchange Server messaging systems that rarely crash and that preserve valuable data and services in spite of technical disruptions. E-mail systems are now a primary means of communication for organizations, which can afford e-mail down-time no more than they can afford to be without phones. Further, messaging systems increasingly are supporting vital applications in addition to e-mail, such as workflow and knowledge management, making the data they store both voluminous and incredibly valuable. Mission-Critical Microsoft Exchange 2000 teaches system designers, administrators and developers the strategies, tools, and best practices they'll need to plan and implement highly-available systems on Exchange 2000 and on earlier versions of Exchange. The book explains Exchange back-up and disaster recovery techniques, Windows clustering technologies for Exchange systems, and security planning to resist messaging-based attacks. Written by Jerry Cochran, an authority on large-scale Exchange systems, Mission-Critical Microsoft Exchange 2000 helps readers create Exchange systems upon which they can build large and growing organizations.

Design Methods of Control Systems

• 1st Edition
• March 3, 1997
• D. Franke + 1 more
• English
• eBook 978-1-4832-9900-6

  9 7 8 - 1 - 4 8 3 2 - 9 9 0 0 - 6

These Proceedings contain a selection of papers presented at the first IFAC Symposium on Design Methods of Control Systems. The volume contains three plenary papers and 97 technical papers, the latter classified under 15 section headings, as listed in the contents.

Information Technology Standards

• 1st Edition
• September 21, 1995
• Martin Libicki
• English
• eBook 978-1-4832-9248-9

  9 7 8 - 1 - 4 8 3 2 - 9 2 4 8 - 9

This book examines information technology standards and discusses what they are, what they do, how they originate, and how they evolve.While standards are important in improving system interoperability and thereby increasing economic productivity, they are unlikely to achieve their full potential due to a variety of factors, chief of which is the politics of the standard process itself.Libicki points out that the government is not likely the best source for designing and promoting standards. He does an excellent job of breaking down many complex technical issues and presenting them in a fashion that technical people can enjoy and policy makers can understand.