Books in Computers in business

Resilient Storage Networks

1st Edition
April 7, 2004
Greg Schulz
English
eBook
9 7 8 0 0 8 0 4 9 2 2 5 4

A resilient storage network is an environment where data is always available for the needs of the business. This book explains the components, as well as how to design and implement a resilient storage network for workgroup, departmental, and enterprise environments. Storage networks are an enabling capability combining technology and best practices to provide the foundation to support information technology systems and applications. Storage networks can be of various sizes, shapes, and technologies. This book shows you how to implement a resilient storage network infrastructure using different technologies including ATM, DWDM, FCIP, Fibre Channel, FICON, iFCP, InfiniBand, IP, iSCSI, Life Cycle Management, NAS, Object Based Storage, RAID, RDMA, Remote Mirroring, Replication, SAN, SCSI, SMI-S, SONET/SDH, Storage Services, Tape, Virtualization, and Volume Managers.

Integrating Wireless Technology in the Enterprise

1st Edition
November 21, 2003
William Wheeler
English
eBook
9 7 8 0 0 8 0 4 7 8 5 5 5

Integrating Wireless Devices in the Enterprise provides a solution that every enterprise can use, described in terms of scope, feasibility and return on investment, architecture, and data structures. The solution Wheeler offers here is scalable from a single handheld and single desktop to small workgroup to large enterprise environments. The number of devices is not a determinant of success or failure. It's more often the planning and managing of them that's crucial. This book also provides tools to deal with the increase of devices, and the corresponding complexity of managing those resources and the increase in cost to the firm.

RAPID Value Management for the Business Cost of Ownership

1st Edition
September 22, 2003
Andrew Wigodsky
English
eBook
9 7 8 0 0 8 0 4 9 2 2 2 3

The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the "futz factor" commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for identifying organization-wide system costs, and a customizable model for integrating BCO management with your people, processes, and technology.

Semantics in Business Systems

1st Edition
September 10, 2003
Dave McComb
English
eBook
9 7 8 0 0 8 0 4 9 8 1 2 6

Semantics in Business Systems begins with a description of what semantics are and how they affect business systems. It examines four main aspects of the application of semantics to systems, specifically: How do we infer meaning from unstructured information, how do application systems make meaning as they operate, how do practitioners uncover meaning in business settings, and how do we understand and communicate what we have deduced? This book illustrates how this applies to the future of application system development, especially how it informs and affects Web services and business rule- based approaches, and how semantics will play out with XML and the semantic Web. The book also contains a quick reference guide to related terms and technologies. It is part of Morgan Kaufmann's series of Savvy Manager's Guides.

Business Intelligence

1st Edition
June 25, 2003
David Loshin
English
eBook
9 7 8 0 0 8 0 5 0 0 5 4 6

Business Intelligence describes the basic architectural components of a business intelligence environment, ranging from traditional topics such as business process modeling, data modeling, and more modern topics such as business rule systems, data profiling, information compliance and data quality, data warehousing, and data mining. This book progresses through a logical sequence, starting with data model infrastructure, then data preparation, followed by data analysis, integration, knowledge discovery, and finally the actual use of discovered knowledge. The book contains a quick reference guide for business intelligence terminology. Business Intelligence is part of Morgan Kaufmann's Savvy Manager's Guide series.

Internet Security

1st Edition
April 18, 2003
Tim Speed + 1 more
English
eBook
9 7 8 0 0 8 0 5 0 9 0 7 5

Internet Security incorporates not only the technology needed to support a solid security strategy but also those policies and processes that must be incorporated in order for that strategy to work.New methods of breaking into corporate networks are resulting in major losses. This book provides the latest information on how to guard against attacks and informs the IT manager of the products that can detect and prevent break-ins. Crucial concepts such as authentication and encryption are explained, enabling the reader to understand when and where these technologies will be useful. Due to the authors' experiences in helping corporations develop secure networks, they are able to include the newest methods for protecting corporate data.

Call Center Operation

1st Edition
April 14, 2003
Duane Sharp
English
Paperback
9 7 8 1 5 5 5 5 8 2 7 7 7
eBook
9 7 8 0 0 8 0 4 9 0 6 1 8

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

Corporate Portals Empowered with XML and Web Services

1st Edition
November 6, 2002
Anura Guruge
English
Paperback
9 7 8 1 5 5 5 5 8 2 8 0 7
eBook
9 7 8 0 0 8 0 5 0 3 2 2 6

Following the humbling of the 'dot.coms' it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about, why you really need a portal strategy, how you go about implementing one, and the issues you have to encounter and surmount. Guruge shows how you can successfully use XML and web services to empower your portals for collaboration, knowledge management, CRM, ERP and supply chain management.

Socially Responsible IT Management

1st Edition
September 27, 2002
Michael Erbschloe
English
eBook
9 7 8 0 0 8 0 4 9 2 3 0 8

Socially Responsible IT Management shows IT professionals how to overcome the social crisis that has resulted from the wide-spread use of information technology. By responsibly managing security threats, protecting individual privacy, reducing hazardous waste, and minimizing other negative effects on IT staff and computer users, as well as ordinary citizens around the world, IT professionals can benefit the society at large and reap rewards for their own organizations as well.Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.

CRM

1st Edition
May 31, 2002
Jeffrey Peel
English
eBook
9 7 8 0 0 8 0 5 0 3 4 4 8

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm.

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