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Books in Library user services

Library 3.0
Intelligent Libraries and Apomediation
1st Edition
Tom Kwanya + 2 more
English
The emerging generation of research and academic library users expect the delivery of user-centered information services. ‘Apomediation’ refers to the supporting role librarians can give users by stepping in when users need help. Library 3.0 explores the ongoing debates on the “point oh” phenomenon and its impact on service delivery in libraries. This title analyses Library 3.0 and its potential in creating intelligent libraries capable of meeting contemporary needs, and the growing role of librarians as apomediators. Library 3.0 is divided into four chapters. The first chapter introduces and places the topic in context. The second chapter considers “point oh” libraries. The third chapter covers library 3.0 librarianship, while the final chapter explores ways libraries can move towards ‘3.0'.
International and National Library and Information Services
A Review of Some Recent Developments 1970-80
1st Edition
George Chandler
G. Chandler
English
International and National Library and Information Services: A Review of Some Recent Developments 1970-80 is the second in a series that surveys developments in specific types of library and information services and subject fields over a period of 5 to 15 years, according to the nature of the topic. The survey is from the point of view of the role of national libraries in national and international library and information systems. Organized into 10 chapters, this book begins with a description of intergovernmental organizations; international library and information associations; and conference of directors of national libraries. Subsequent chapters discuss developments in this field of interest in the Americas, Western Europe, Eastern Europe, North Africa, Asia, and Oceania. This book will be useful to public, school, and university libraries, and to schools of librarianship and information science.
Library Technology and User Services
Planning, Integration, and Usability Engineering
1st Edition
Anthony S. Chow + 1 more
English
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.
Libraries for Users
Services in Academic Libraries
1st Edition
Luisa Alvite + 1 more
English
This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools.
Customer Care
A Training Manual for Library Staff
1st Edition
Pat Gannon-Leary + 1 more
English
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
Library Performance and Service Competition
Developing Strategic Responses
1st Edition
Larry Nash White
English
A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.
Youth Services and Public Libraries
1st Edition
Susan Higgins
English
Youth Services and Public Libraries offers strategies to match the information needs and wants of children and young adults in public libraries and translates these into knowledge for providing relevant services. The latest trends in service provision are covered within the context of appropriate management, programming and marketing of services. The book is grounded in the principles of public library services to children and young adults everywhere.
Improving Library Services to People with Disabilities
1st Edition
Courtney Deines-Jones
English
The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will understand the importance of serving all potential patrons, will be exposed to best practices and model programs, and will learn techniques and strategies for improving the services their libraries offer.
Enabling End-Users
Information Skills Training
1st Edition
Ann Poyner
English
This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.