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Customer Care

A Training Manual for Library Staff

1st Edition - March 15, 2010

Authors: Pat Gannon-Leary, Michael McCarthy

Paperback ISBN:
9 7 8 - 1 - 8 4 3 3 4 - 5 7 0 - 1
eBook ISBN:
9 7 8 - 1 - 7 8 0 6 3 - 0 3 1 - 1

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and… Read more

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.