User Experience Management
Essential Skills for Leading Effective UX Teams
- 1st Edition - April 28, 2011
- Imprint: Morgan Kaufmann
- Author: Arnie Lund
- Language: English
- Paperback ISBN:9 7 8 - 0 - 1 2 - 3 8 5 4 9 6 - 4
- eBook ISBN:9 7 8 - 0 - 1 2 - 3 8 5 4 9 7 - 1
User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corpor… Read more
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Request a sales quoteUser Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corporations with a largely engineering culture. Part memoir and part handbook, it explains what it means to lead a UX team and examines the management issues of hiring, inheriting, terminating, layoffs, interviewing and candidacy, and downsizing. The book offers guidance on building and creating a UX team, as well as equipping and focusing the team. It also considers ways of nurturing the team, from coaching and performance reviews to conflict management and creating work-life balance. Furthermore, it discusses the essential skills needed in leading an effective team and developing a communication plan. This book will be valuable to new managers and leaders, more experienced managers, and anyone who is leading or managing UX groups or who is interested in assuming a leadership role in the future.
- Gives a UX leadership boot-camp from putting together a winning team, to giving them a driving focus, to acting as their spokesman, to handling difficult situations
- Full of practical advice and experiences for managers and leaders in virtually any area of the user experience field
- Contains best practices, real-world stories, and insights from UX leaders at IBM, Microsoft, SAP, and many more!
New managers, leads, or those that are expecting to become managers or leads in any of the user experience areas (e.g., user experience, human factors and ergonomics, usability, human-computer interaction, design, and user research)
DedicationAbout the AuthorChapter 1 Introduction One Manager’s Personal History Questions You Might Be Asking Intended Audience Navigating the Book Highlights from the 2010 SIGCHI Panel “Managing User Experience—Managing Change”Chapter 2 Building the Team Hiring Identifying the Skills Needed Interviewing Finding Great People Interns Vendors and Contractors What About Certification Salaries Inheriting Firing Layoffs Building a Great Team Interviewing and Candidacy Merger and Acquisition: Impact on UX Management Building and Managing a Consulting Team Letting People GoChapter 3 Creating Your Team A First Day Experience Sizing the Team Small, Medium, and Large Teams Defining the Mix of Skills Positioning the Team The Need for Champions Distribute the Team or Centralize It Positioning Within the Company Higher or Lower in the Company Where Should People Sit Working Remotely Moving Your Team in the Organization Funding the Team Estimating Your Needs Direct Funding Versus Strategic An Engagement Model Positioning Within the Company Working Remotely What Do You Mean by UX Globalization?Chapter 4 Equipping the Team The Environment Lab Space Design Studio Ambient Spaces Tools Budgeting Other Opportunities BudgetingChapter 5 Focusing the Team Finding Your Soul Ideas Shaping My Approach A Strategic Framework Defining Your Vision and Mission Vision Statement Mission Statement The Elevator Pitch Creating a Strategy A Case Study: Creating a User-Centered Culture Five Management Dimensions in Managing a Usability Design Team Lessons Learned in Managing a UX Consultancy Building an Integrated Information Architecture Practice at Sapient During the Dot-Com BoomChapter 6 Creating a High Performance Team Define Your Team Identity Taking the Team Pulse What People Want Moving Through the Growth Cycle Managing Through Change Winning Loyalty Identify Shared Values Clarity in Roles and Responsibilities RACI Mentoring and Apprenticeship Models Training Organizations Boomers, Gen X, and Gen Y Differences in the Workplace Using DISC Profiles to Get New Teams Talking HR Policies and Rationale Managing a Fast-Growing UX Team and Maintaining Quality The 4 Stages of Team DevelopmentChapter 7 Nurturing the Team The Critique Growing Performance and Careers Setting Commitments Fruitful Coaching Lavishing Recognition Doing Performance Reviews Encouraging Professional Activity Managing Conflict Creating Work-Life Balance Leveraging Morale Events (Fun with a Purpose) Taking Care of Yourself Improving as a Manager Performance Reviews Rallying the Troops UX Team Lunches: Creating Team Traditions Growing Performance and CareersChapter 8 Transforming the Organization ROI Traditional Perspective Rethinking the Argument A Strategy Perspective Positioning in the UX Process Maturity Model Assessing Maturity Developing the Portfolio of Work Getting into a Project Standardization and Reuse External Standards Scaling Up and Design Thinking Training Others Is Usability ROI Still Relevant? Was It Ever? Defining Your Value to the Organization Successful Collaboration Across the Organization Developing a Portfolio of WorkChapter 9 Evangelizing UX Communication Plan Group Branding Managing Up Books to Share with Senior Managers Corporate Community Building Managing Up: It’s About Speaking Their Language and Taking Their PerspectiveChapter 10 Conclusion Leadership Should You Be Managing? A Final Comment Management ObservationsAppendix Professional Society Conferences Other Recommended Management Books Nelson Soken Recommendations Additional Helpful ResourcesReferencesIndex
- Edition: 1
- Published: April 28, 2011
- Imprint: Morgan Kaufmann
- No. of pages: 312
- Language: English
- Paperback ISBN: 9780123854964
- eBook ISBN: 9780123854971
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Arnie Lund
Arnold (Arnie) Lund, PhD, CUXP is a Principal Director of User Experience at Microsoft. He began his career at AT&T Bell Laboratories in applied research, and helped build the science and technology organization at Ameritech. He managed design and exploratory development teams at US West Advanced Technologies, and served as a director at Sapient (where his focus areas ranged from information architecture to leading a global program in emerging technologies). Arnie has been elected to the ACM SIGCHI Academy; and co-chaired the CHI conferences in 1998 (Los Angeles) and 2008 (Florence, Italy). He is a Fellow of the Human Factors and Ergonomics Society (HFES), and served on the HFES Executive Council. He has long been engaged in human computer interaction (HCI) standards and in the area of accessibility and emerging technology, including chairing the HFES Institute and overseeing the HFES-200 standard and its approval as an ANSI standard. He is a certified user experience professional and served as president of the board of directors for the Board of Certification in Professional Ergonomics (BCPE).
Arnie received his BA in chemistry from the University of Chicago, and his PhD in experimental psychology: human learning and memory from Northwestern University. He has published widely in R&D management and on research in natural user interfaces, and has a variety of patents. He has been on the advisory and editorial boards of various journals (e.g., Journal of Usability Studies and the International Journal of Speech Technology), and served on the board of directors for INFINITEC (focusing on infinite potential through assistive technologies). Arnie has taught user centered design at Northwestern University and elsewhere, and can be heard periodically teaching at the University of Washington.
You can reach out to Arnie over LinkedIn, and follow his experiences as a UX manager on Twitter @ArnieLund.
Affiliations and expertise
PhD, CUXP, Principal Director of User Experience at Microsoft.Read User Experience Management on ScienceDirect