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Understanding Librarians

Communication is the Issue

1st Edition - August 5, 2011

Author: Barbara Hull

Paperback ISBN:
9 7 8 - 1 - 8 4 3 3 4 - 6 1 5 - 9
eBook ISBN:
9 7 8 - 1 - 7 8 0 6 3 - 2 6 9 - 8

Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf… Read more

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Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on ‘non-standard’ users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.