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The Patron-Driven Library
A Practical Guide for Managing Collections and Services in the Digital Age
1st Edition - September 30, 2013
Author: Dee Ann Allison
Paperback ISBN:
9 7 8 - 1 - 8 4 3 3 4 - 7 3 6 - 1
eBook ISBN:
9 7 8 - 1 - 7 8 0 6 3 - 4 0 2 - 9
Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is… Read more
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Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: Whither the library?
- Provides a synthesis of current research on the impact of technology on behaviour, and connecting it with library services
- Offers examples and practical advice for incorporating technology to meet user expectations and assess services
- Suggests management techniques to overcome barriers to change and technology innovation
Library administrators, librarians, students of library and information science
Dedication
List of figures and tables
List of abbreviations
Acknowledgements
About the author
Introduction: patron centered libraries
Part I: Libraries and library users changing with the times
Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information
Abstract:
Lessons from the White House conferences on libraries and information services
Rising costs and reduced budgets
Consortia: power in numbers
Big deals and rising serial costs
Cautions against exclusive contracts
Relationships between electronic publishers and librarians
Chapter 2: A culture of technology
Abstract:
Millennials are different
Millennials as plugged-in patrons
Millennials as librarians
Managing the generation gap
A final word on the influence of technology
Part II: The rise of the librarian: Service over collections
Chapter 3: A focus on readers
Abstract:
Enhancing the user experience
Digital libraries
Mobile libraries
Cloud computing
Website design
Searching motion and image: the next generation of indexing
Collective intelligence
The engaged librarian
Social networking sites
Practices, policies and privacy: three Ps for social media
Chapter 4: Information literacy and social networks
Abstract:
A new model for research
The new digital divide
Teaching the web
Collaboration and collective intelligence for learning
Web 2.0
Online tutorials
The librarian as learning object
Everyone who works here is a teacher
The case for lifelong learning
Chapter 5: Collaborative collections
Abstract:
Patron-driven acquisition (PDA)
ILL purchasing
The role of social media in acquisitions
The economics of shelf-ready
Building consortia collections
The art of negotiation
Best practices for contract negotiations with vendors
Cold calls from vendors
Negotiating with library administrators and staff
Overcoming the fear factor in negotiations
Provisions for contract changes
SERU licenses for copyright and ONIX-PL for efficiencies
The open source choice
Chapter 6: The librarian as advocate
Abstract:
There used to be a librarian for that at News of the World
Advocacy and marketing
Memorable brand names
Content marketing
Marketing through social media
Marketing ideas
Reaching politicians
Connecting advocacy, marketing and assessment
Chapter 7: Metrics for decisions
Abstract:
Regional and national trends for measuring library performance
Local assessment methodology
Collection assessment tools
Digital assessment
Website analytics
Usability studies
Assessing social media
Assessing services
Return on investment
Impact studies
Chapter 8: The extensible library
Abstract:
The extensible library
Bringing a sand box to the library
Leveraging technology
Single sign-on and proxies
RFID, NFC and QR codes
Access services: document delivery/ILL
Espresso for print-on-demand
Reference services
Virtual reference services
Technical services
Electronic resource management
The catalog and discovery tools
Database and full-text sources
Reference managers
Link resolvers
Google Scholar
The library’s web presence
Loyalty programs
Chapter 9: Digital collections
Abstract:
E-formats for e-books
E-books in libraries
E-books for consumers
Digitization in libraries
Digital text formats
Managing born digital collections
Google, Microsoft and OCA digitization projects
Preservation by digitization and digital preservation
Chapter 10: Data repositories, open source and the library
Abstract:
Changing publishing models
The library as publisher
ISSNs, EISSNs, ISBNs and DOIs
Digital repositories
It’s all about the data
Metadata for repositories
The new math of open source
Chapter 11: The new professional librarian
Abstract:
Non-traditional jobs for non-traditional librarians
New jobs for digital librarians
Using the web for career growth
Managing the patron centered library
The empowered workforce
Managers for the engaged workforce
Change management
Encouraging a climate of assessment
Finding money
Chapter 12: Whither the library?
Abstract:
The library as architecture
Accommodations for disabled patrons
The facility as a learning commons
The facility as a play space
Collecting information on facility use
Special collections: the jewels of the library
The future of the library
Conclusion
References
Index
- No. of pages: 374
- Language: English
- Published: September 30, 2013
- Imprint: Chandos Publishing
- Paperback ISBN: 9781843347361
- eBook ISBN: 9781780634029
DA
Dee Ann Allison
Dee Ann Allison is a Professor in the University Libraries at the University of Nebraska-Lincoln in the USA. With over 30 years’ experience in working libraries and over 10 years’ experience with information technology, she is best known as an advocate for technology innovation to improve the user experience. Her research includes evaluation of discovery tools, and designing artificial intelligence for use in reference.
Affiliations and expertise
University of Nebraska-Lincoln, USA