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The benefits of e-business performance measurement systems
- 1st Edition - July 8, 2008
- Authors: Matthew Hinton, David Barnes
- Language: English
- Paperback ISBN:9 7 8 - 1 - 8 5 6 1 7 - 5 2 5 - 8
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 8 8 8 0 5 - 7
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals… Read more
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Request a sales quoteTo participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.
* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis
* Managers interested in performance measurement systems.
* Managers in companies having difficulties in measuring their e-business performance.
* Managers interested in case studies.
* Managers in companies having difficulties in measuring their e-business performance.
* Managers interested in case studies.
- No. of pages: 100
- Language: English
- Edition: 1
- Published: July 8, 2008
- Imprint: CIMA Publishing
- Paperback ISBN: 9781856175258
- eBook ISBN: 9780080888057
MH
Matthew Hinton
Affiliations and expertise
Senior Lecturer in Information and Knowledge Management, Open University Business SchoolRead The benefits of e-business performance measurement systems on ScienceDirect