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The Art of Investigative Interviewing, Third Edition can be used by anyone who is involved in investigative interviewing. It is a perfect combination of real, practical, and effect… Read more
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Dedication
Mission Statement
Acknowledgments
About the Author
Foreword
Preface
Introduction
Chapter 1: So You Want to Be an Investigative Interviewer?
Abstract
Interviewing, interrogations, and investigations
Benefits of being a notary public
Research tools
Pretexting
Qualifications preferred
Chapter 2: Ethical Standards and Professionalism
Abstract
Ethical standards
Ethics from the top down
The code of ethics
Ethical and unethical interviewing
Conflicts of interest
Review questions
Chapter 3: Preparation and So Much More
Abstract
Preparation
Attitude
Psychology
Intuition
Flexibility
Curiosity
Imagination
Research
Style
Review questions
Chapter 4: Deception and the Interview
Abstract
The interviewer’s goal
Deception
Review questions
Chapter 5: Evidence
Abstract
Real, documentary, and testimonial evidence
Voluntary confessions
Legal tactics used in seeking a confession
Evidence collection and preservation
Report writing
Testimony in a court of law
Review questions
Chapter 6: Public and Private Interviewing
Abstract
Reporting and classifying crime
Violent crime
Property crime
Investigations in the public and private spheres
The collection of evidence
Testimonial evidence
Review questions
Chapter 7: Rapport, Active Listening, and Other Techniques
Abstract
Building rapport
Active listening
Signaling active listening
Review questions
Chapter 8: Authority
Abstract
Security’s place in the organization
Authority and power
Neutrality
Review Questions
Chapter 9: Overview of the Interview Process
Abstract
The historical phase
The personal preparation phase
The initial phase
Uncovering the truth
The primary phase
The terminal phase
The follow-up phase
Review questions
Chapter 10: Setting, Location, Intensity, and Approach in the Interview
Abstract
Environmental setting
Location of participants
Review and encouragement intensities
Approaches
Putting it all together
Review questions
Chapter 11: Questioning Techniques
Abstract
Question formulation
Question presentation
Types of questions
Techniques for effective questioning
Conclusion
Review questions
Chapter 12: Internal Investigations and Controls
Abstract
Introduction
What is honesty?
The dishonest employee
Review questions
Chapter 13: Investigative Interviewing: One Hundred Things You Should Know
Abstract
Conclusion
References
Index
IS