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The Administrative Dental Assistant
- 6th Edition - November 17, 2023
- Author: Linda J. Gaylor
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 9 3 4 9 6 - 1
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 9 3 6 9 0 - 3
Gain the knowledge and skills you need to manage a modern dental practice! The Administrative Dental Assistant, 6th Edition explains how to perform key office tasks such as patien… Read more
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Request a sales quoteGain the knowledge and skills you need to manage a modern dental practice! The Administrative Dental Assistant, 6th Edition explains how to perform key office tasks such as patient scheduling, inventory control, basic bookkeeping, and records management. Not only does the book guide you through day-to-day office functions, but it helps you master problem-solving skills and learn communication tools and skills as you become an effective member of the healthcare team. Written by respected Dental Assisting educator Linda J. Gaylor, this practical guide also includes online exercises and downloadable Dentrix practice management software for plenty of realistic, hands-on practice.
- Comprehensive coverage and a clear, concise organization make it easier to understand how to organize and operate today’s dental office.
- Procedures boxes provide step-by-step instructions on a wide variety of dental office duties.
- "Anatomy of…" illustrations help to describe common office functions, computerized forms, and dental office equipment.
- Patient Records provide examples of electronic and paper forms with an explanation of how to use and fill out the forms.
- What Would You Do?, Food for Thought, and HIPAA boxes highlight key information and help you to apply what you have learned and to develop critical thinking and problem-solving skills.
- Career-Ready Practices activities at the end of each chapter provide assignments allowing you to practice the specific skills needed in today’s dental office.
- Cover image
- Title page
- Table of Contents
- Evolve Student Resources
- Copyright
- Reviewers
- About the author
- Preface
- CAREER-READY PRACTICES
- THE TEXTBOOK
- THE WORKBOOK
- THE EVOLVE RESOURCES COMPANION SITE
- TEXTBOOK ADAPTATION
- Acknowledgments
- Part I: Introduction to the Dental Profession
- 1. Orientation to the Dental Profession
- INTRODUCTION
- YOUR ROLE AS THE ADMINISTRATIVE DENTAL ASSISTANT
- TYPES OF ADMINISTRATIVE ASSISTANTS
- PERSONAL TRAITS OF AN ADMINISTRATIVE DENTAL ASSISTANT
- EDUCATION
- MEMBERS OF THE DENTAL HEALTHCARE TEAM
- HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
- THE HITECH ACT
- THE 2013 HIPAA OMNIBUS FINAL RULE
- OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
- PATIENT'S RIGHTS
- PROFESSIONAL ORGANIZATIONS
- KEY POINTS
- CAREER-READY PRACTICES
- 2. Dental Basics
- INTRODUCTION
- BASIC DENTAL OFFICE DESIGN
- BASIC DENTAL ANATOMY
- NUMBERING SYSTEMS
- CHARTING METHODS
- DENTAL PROCEDURES
- BASIC CHAIRSIDE DENTAL-ASSISTING DUTIES
- KEY POINTS
- CAREER-READY PRACTICES
- Part II: Communication Skills: Principles and Practices
- 3. Communication Skills and Tools
- INTRODUCTION
- ELEMENTS OF THE COMMUNICATION PROCESS
- MEDIUMS OF COMMUNICATION
- INTERPERSONAL COMMUNICATION
- BARRIERS TO EFFECTIVE COMMUNICATION
- IMPROVING COMMUNICATION
- TELEPHONE TECHNIQUES
- KEY POINTS
- CAREER-READY PRACTICES
- 4. Written Correspondence and Electronic Communication
- INTRODUCTION
- LETTER WRITING STYLE
- LETTER STYLE (APPEARANCE)
- LETTER STYLE (FORMAT)
- PUNCTUATION STYLES
- TYPES OF CORRESPONDENCE USED IN DENTISTRY
- WRITING RESOURCES
- LETTER TEMPLATES
- ELECTRONIC COMMUNICATIONS
- Professional Texting Tips and Guidelines
- MAIL
- Postage
- Preparing an Envelope for Mailing
- Folding the Letter
- DICTATION
- KEY POINTS
- CAREER-READY PRACTICES
- 5. Patient Relations
- INTRODUCTION
- PSYCHOLOGY: HUMANISTIC THEORY
- PRACTICE BRANDING: CREATING A POSITIVE IMAGE
- PROBLEM SOLVING
- PROVIDING OUTSTANDING CUSTOMER SERVICE
- KEY POINTS
- CAREER-READY PRACTICES
- 6. Dental Healthcare Team Communications
- INTRODUCTION
- DENTAL PRACTICE PROCEDURAL MANUAL
- COMMUNICATIONS
- ORGANIZATIONAL CONFLICTS
- STAFF MEETINGS
- KEY POINTS
- CAREER-READY PRACTICES
- Part III: Managing Dental Office Systems
- 7. Computerized Dental Practice
- INTRODUCTION
- BASIC SYSTEMS
- SELECTING A PRACTICE MANAGEMENT SYSTEM
- FUNCTIONS TO CONSIDER WHEN SELECTING A SOFTWARE PACKAGE
- BASIC OPERATION OF A SOFTWARE PACKAGE
- ROLES OF THE ADMINISTRATIVE DENTAL ASSISTANT
- DAILY PROCEDURES WITH A COMPUTERIZED SYSTEM
- KEY POINTS
- CAREER-READY PRACTICES
- 8. Patient Clinical Records
- INTRODUCTION
- COMPONENTS OF THE DENTAL ELECTRONIC HEALTH RECORD
- COLLECTING INFORMATION
- CLINICAL RECORDS RISK MANAGEMENT
- KEY POINTS
- CAREER-READY PRACTICES
- 9. Information Management and Security
- INTRODUCTION
- INFORMATION MANAGEMENT SYSTEMS
- FILING METHODS
- TYPES OF INFORMATION
- FILING EQUIPMENT FOR A PAPER SYSTEM
- FILING SUPPLIES
- PREPARING ELECTRONIC BUSINESS DOCUMENTS FOR FILING
- PREPARING PAPER DOCUMENTS FOR FILING
- KEY POINTS
- CAREER-READY PRACTICES
- 10. Dental Patient Scheduling
- INTRODUCTION
- MECHANICS OF SCHEDULING
- THE ART OF SCHEDULING
- MAKING APPOINTMENTS
- TIME-SAVING FUNCTIONS
- KEY POINTS
- CAREER-READY PRACTICES
- 11. Continuing Care Program (Recall or Re-Care Systems)
- INTRODUCTION
- CLASSIFICATION OF RECALLS
- METHODS FOR RECALLING PATIENTS
- PRESCHEDULED RECALL SYSTEM
- KEY POINTS
- CAREER-READY PRACTICES
- 12. Inventory Management
- INTRODUCTION
- ESTABLISHING AN INVENTORY MANAGEMENT SYSTEM
- TYPES OF SUPPLIES, PRODUCTS, AND EQUIPMENT
- SELECTING AND ORDERING SUPPLIES, PRODUCTS, AND EQUIPMENT
- OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
- KEY POINTS
- CAREER-READY PRACTICES
- 13. Office Equipment
- INTRODUCTION
- ELECTRONIC BUSINESS EQUIPMENT
- TELECOMMUNICATION
- INTRAOFFICE COMMUNICATIONS
- OFFICE MACHINES
- BUSINESS OFFICE ENVIRONMENT
- KEY POINTS
- CAREER-READY PRACTICES
- Part IV: Managing Dental Office Finances
- 14. Financial Arrangement and Collection Procedures
- INTRODUCTION
- DESIGNING A FINANCIAL POLICY
- FINANCIAL POLICIES
- MANAGING ACCOUNTS RECEIVABLE
- KEY POINTS
- CAREER-READY PRACTICES
- 15. Dental Benefit Plan Processing
- INTRODUCTION
- TYPES OF DENTAL BENEFIT PLANS
- OTHER DENTAL BENEFIT PLANS
- DETERMINING BENEFIT PLAN COVERAGE
- DENTAL PROCEDURE CODING
- BENEFIT PLAN PAYMENTS
- BENEFIT PLAN TRACKING SYSTEMS
- FRAUDULENT BENEFIT PLAN BILLING
- KEY POINTS
- CAREER-READY PRACTICES
- 16. Bookkeeping Procedures: Accounts Payable
- INTRODUCTION
- BOOKKEEPING SOFTWARE
- ORGANIZING AN ACCOUNTS PAYABLE SYSTEM
- VERIFICATION OF EXPENDITURES
- PROCESSING PAYMENTS
- RECONCILING A BANK STATEMENT
- PAYROLL
- KEY POINTS
- CAREER-READY PRACTICES
- 17. Bookkeeping Procedures: Accounts Receivable
- INTRODUCTION
- COMPONENTS OF FINANCIAL RECORDS ORGANIZATION
- BILLING
- DAILY ROUTINE FOR MANAGING PATIENT TRANSACTIONS
- KEY POINTS
- CAREER-READY PRACTICES
- Part V: Managing Your Career
- 18. Employment Strategies
- INTRODUCTION
- CAREER OPPORTUNITIES FOR ADMINISTRATIVE DENTAL ASSISTANTS
- STEPS FOR DEVELOPING EMPLOYMENT STRATEGIES
- LEAVING A JOB
- KEY POINTS
- CAREER-READY PRACTICES
- Glossary
- Index
- No. of pages: 336
- Language: English
- Edition: 6
- Published: November 17, 2023
- Imprint: Elsevier
- Paperback ISBN: 9780323934961
- eBook ISBN: 9780323936903
LG
Linda J. Gaylor
Linda Gaylor holds a Bachelor of Science degree in Public Administration with a minor in Organizational Management, and a Master of Education degree in Educational Management. Linda worked in private practice as an administrative assistant, office manager, and RDA for more than 20 years, and also taught for 15 years to prepare students for careers in all areas of dental assisting. Linda is retired, but has continued to expand her dental assisting skills by staying up-to-date with current trends and practices and has formed a consulting group to provide assistance in curriculum development and dental practice management.
Affiliations and expertise
Retired Coordinator, Curriculum and Instruction San Bernardino County Superintendent of Schools Regional Occupational Program, Career Training, and Support Services San Bernardino, California