The Administrative Dental Assistant

6th Edition - November 17, 2023
Author: Linda J. Gaylor
Language: English
Paperback ISBN:
9 7 8 - 0 - 3 2 3 - 9 3 4 9 6 - 1
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 9 3 6 9 0 - 3

Gain the knowledge and skills you need to manage a modern dental practice! The Administrative Dental Assistant, 6th Edition explains how to perform key office tasks such as patien… Read more

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Gain the knowledge and skills you need to manage a modern dental practice! The Administrative Dental Assistant, 6th Edition explains how to perform key office tasks such as patient scheduling, inventory control, basic bookkeeping, and records management. Not only does the book guide you through day-to-day office functions, but it helps you master problem-solving skills and learn communication tools and skills as you become an effective member of the healthcare team. Written by respected Dental Assisting educator Linda J. Gaylor, this practical guide also includes online exercises and downloadable Dentrix practice management software for plenty of realistic, hands-on practice.

Cover image
Title page
Table of Contents
Evolve Student Resources
Copyright
Reviewers
About the author
Preface
CAREER-READY PRACTICES
THE TEXTBOOK
THE WORKBOOK
THE EVOLVE RESOURCES COMPANION SITE
TEXTBOOK ADAPTATION
Acknowledgments
Part I: Introduction to the Dental Profession
1. Orientation to the Dental Profession
INTRODUCTION
YOUR ROLE AS THE ADMINISTRATIVE DENTAL ASSISTANT
TYPES OF ADMINISTRATIVE ASSISTANTS
PERSONAL TRAITS OF AN ADMINISTRATIVE DENTAL ASSISTANT
EDUCATION
MEMBERS OF THE DENTAL HEALTHCARE TEAM
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
THE HITECH ACT
THE 2013 HIPAA OMNIBUS FINAL RULE
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
PATIENT'S RIGHTS
PROFESSIONAL ORGANIZATIONS
KEY POINTS
CAREER-READY PRACTICES
2. Dental Basics
INTRODUCTION
BASIC DENTAL OFFICE DESIGN
BASIC DENTAL ANATOMY
NUMBERING SYSTEMS
CHARTING METHODS
DENTAL PROCEDURES
BASIC CHAIRSIDE DENTAL-ASSISTING DUTIES
KEY POINTS
CAREER-READY PRACTICES
Part II: Communication Skills: Principles and Practices
3. Communication Skills and Tools
INTRODUCTION
ELEMENTS OF THE COMMUNICATION PROCESS
MEDIUMS OF COMMUNICATION
INTERPERSONAL COMMUNICATION
BARRIERS TO EFFECTIVE COMMUNICATION
IMPROVING COMMUNICATION
TELEPHONE TECHNIQUES
KEY POINTS
CAREER-READY PRACTICES
4. Written Correspondence and Electronic Communication
INTRODUCTION
LETTER WRITING STYLE
LETTER STYLE (APPEARANCE)
LETTER STYLE (FORMAT)
PUNCTUATION STYLES
TYPES OF CORRESPONDENCE USED IN DENTISTRY
WRITING RESOURCES
LETTER TEMPLATES
ELECTRONIC COMMUNICATIONS
Professional Texting Tips and Guidelines
MAIL
Postage
Preparing an Envelope for Mailing
Folding the Letter
DICTATION
KEY POINTS
CAREER-READY PRACTICES
5. Patient Relations
INTRODUCTION
PSYCHOLOGY: HUMANISTIC THEORY
PRACTICE BRANDING: CREATING A POSITIVE IMAGE
PROBLEM SOLVING
PROVIDING OUTSTANDING CUSTOMER SERVICE
KEY POINTS
CAREER-READY PRACTICES
6. Dental Healthcare Team Communications
INTRODUCTION
DENTAL PRACTICE PROCEDURAL MANUAL
COMMUNICATIONS
ORGANIZATIONAL CONFLICTS
STAFF MEETINGS
KEY POINTS
CAREER-READY PRACTICES
Part III: Managing Dental Office Systems
7. Computerized Dental Practice
INTRODUCTION
BASIC SYSTEMS
SELECTING A PRACTICE MANAGEMENT SYSTEM
FUNCTIONS TO CONSIDER WHEN SELECTING A SOFTWARE PACKAGE
BASIC OPERATION OF A SOFTWARE PACKAGE
ROLES OF THE ADMINISTRATIVE DENTAL ASSISTANT
DAILY PROCEDURES WITH A COMPUTERIZED SYSTEM
KEY POINTS
CAREER-READY PRACTICES
8. Patient Clinical Records
INTRODUCTION
COMPONENTS OF THE DENTAL ELECTRONIC HEALTH RECORD
COLLECTING INFORMATION
CLINICAL RECORDS RISK MANAGEMENT
KEY POINTS
CAREER-READY PRACTICES
9. Information Management and Security
INTRODUCTION
INFORMATION MANAGEMENT SYSTEMS
FILING METHODS
TYPES OF INFORMATION
FILING EQUIPMENT FOR A PAPER SYSTEM
FILING SUPPLIES
PREPARING ELECTRONIC BUSINESS DOCUMENTS FOR FILING
PREPARING PAPER DOCUMENTS FOR FILING
KEY POINTS
CAREER-READY PRACTICES
10. Dental Patient Scheduling
INTRODUCTION
MECHANICS OF SCHEDULING
THE ART OF SCHEDULING
MAKING APPOINTMENTS
TIME-SAVING FUNCTIONS
KEY POINTS
CAREER-READY PRACTICES
11. Continuing Care Program (Recall or Re-Care Systems)
INTRODUCTION
CLASSIFICATION OF RECALLS
METHODS FOR RECALLING PATIENTS
PRESCHEDULED RECALL SYSTEM
KEY POINTS
CAREER-READY PRACTICES
12. Inventory Management
INTRODUCTION
ESTABLISHING AN INVENTORY MANAGEMENT SYSTEM
TYPES OF SUPPLIES, PRODUCTS, AND EQUIPMENT
SELECTING AND ORDERING SUPPLIES, PRODUCTS, AND EQUIPMENT
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
KEY POINTS
CAREER-READY PRACTICES
13. Office Equipment
INTRODUCTION
ELECTRONIC BUSINESS EQUIPMENT
TELECOMMUNICATION
INTRAOFFICE COMMUNICATIONS
OFFICE MACHINES
BUSINESS OFFICE ENVIRONMENT
KEY POINTS
CAREER-READY PRACTICES
Part IV: Managing Dental Office Finances
14. Financial Arrangement and Collection Procedures
INTRODUCTION
DESIGNING A FINANCIAL POLICY
FINANCIAL POLICIES
MANAGING ACCOUNTS RECEIVABLE
KEY POINTS
CAREER-READY PRACTICES
15. Dental Benefit Plan Processing
INTRODUCTION
TYPES OF DENTAL BENEFIT PLANS
OTHER DENTAL BENEFIT PLANS
DETERMINING BENEFIT PLAN COVERAGE
DENTAL PROCEDURE CODING
BENEFIT PLAN PAYMENTS
BENEFIT PLAN TRACKING SYSTEMS
FRAUDULENT BENEFIT PLAN BILLING
KEY POINTS
CAREER-READY PRACTICES
16. Bookkeeping Procedures: Accounts Payable
INTRODUCTION
BOOKKEEPING SOFTWARE
ORGANIZING AN ACCOUNTS PAYABLE SYSTEM
VERIFICATION OF EXPENDITURES
PROCESSING PAYMENTS
RECONCILING A BANK STATEMENT
PAYROLL
KEY POINTS
CAREER-READY PRACTICES
17. Bookkeeping Procedures: Accounts Receivable
INTRODUCTION
COMPONENTS OF FINANCIAL RECORDS ORGANIZATION
BILLING
DAILY ROUTINE FOR MANAGING PATIENT TRANSACTIONS
KEY POINTS
CAREER-READY PRACTICES
Part V: Managing Your Career
18. Employment Strategies
INTRODUCTION
CAREER OPPORTUNITIES FOR ADMINISTRATIVE DENTAL ASSISTANTS
STEPS FOR DEVELOPING EMPLOYMENT STRATEGIES
LEAVING A JOB
KEY POINTS
CAREER-READY PRACTICES
Glossary
Index