Study Guide for Today's Medical Assistant
Clinical and Administrative Procedures
- 5th Edition - February 3, 2025
- Imprint: Elsevier
- Authors: Kathy Bonewit-West, Julie Pepper
- Language: English
- Paperback ISBN:9 7 8 - 0 - 4 4 3 - 1 2 0 8 1 - 7
- eBook ISBN:9 7 8 - 0 - 4 4 3 - 1 2 1 6 6 - 1
Get the most out of your Today's Medical Assistant: Clinical and Administrative Procedures textbook with this practical study guide! With chapters corresponding to those in the te… Read more
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Request a sales quoteGet the most out of your Today's Medical Assistant: Clinical and Administrative Procedures textbook with this practical study guide! With chapters corresponding to those in the textbook, this review provides the extra practice you need to master the clinical and administrative procedures performed by medical assistants. Each chapter includes a wide range of exercises, performance checklists, and a guide to the amount of practice you need to attain competency. Written by the textbook’s author, this review tool provides everything you need to master all of today’s important medical assisting skills!
- NEW! Content alignment to 2022 CAAHEP Medical Assisting educational competencies helps you review and perform today’s tasks at a level of accuracy and speed required of the entry-level practitioner
- NEW review content includes exercises on telemedicine, vaccinations, COVID-19 protocols, Cologuard, eating disorders, managing reimbursements, and professionalism
- NEW coverage of gloving and masking procedures helps to protect against COVID-19 and other infectious diseases
- Variety of practice exercises includes matching, true/false, key terms, word parts, short-answer questions, crossword puzzles, critical thinking exercises, and more
- Chapter pretests and posttests help you to measure your mastery of the content
- Laboratory assignment sheets call out each chapter’s procedures and include performance checklists to help organize your study time
- Practice for Competency sections include worksheets with a guide to performing each clinical skill
- Critical thinking activities help you develop the judgment needed for real-life medical office situations
- Perforated pages allow on-the-go review and make it easy to submit assignments
Medical Assisting students
- Title of Book
- Cover image
- Title page
- Table of Contents
- Copyright
- Preface
- Outcome Assessment Record
- 1. The Health Care System
- Chapter Assignments
- Notes
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A Allied Health Professionals
- B The Medical Office
- C Medical Specialties
- 2. The Professional Medical Assistant
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- Evaluation of Learning
- Critical Thinking Activities
- A Professional Appearance
- B Professional Behavior
- C Professional Organizations
- D Scope of Practice
- Notes
- Practice For Competency
- Procedure 2.1: Locating and Defining a State’s Legal Scope of Practice
- Notes
- Evaluation of Competency
- Procedure 2.1: Locating and Defining a State’s Legal Scope of Practice
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 3. Ethics and Law for the Medical Office
- Chapter assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment: Ethics
- Key Term Assessment: Law
- Evaluation of Learning
- Critical Thinking Activities
- A Ethical Issues
- B Patient Advocate
- C Personal and Professional Ethics
- D Patient Bill of Rights
- E Negligence
- Practice for Competency
- Procedure 3.1: Separating Personal and Professional Ethics
- Procedure 3.2: Demonstrating Appropriate Response to Ethical Issues
- Procedure 3.3: Incorporating the Patient’s Bill of Rights
- Procedure 3.4: Reporting Illegal Activities and Complying with Public Health Statutes
- Notes
- Evaluation of Competency
- Procedure 3.1: Separating Personal and Professional Ethics
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 3.2: Demonstrating Appropriate Response to Ethical Issues
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 3.3: Incorporating the Patient’s Bill of Rights
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 3.4: Reporting Illegal Activities and Complying with Public Health Statutes
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 4. Interacting with Patients
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A Nonverbal Cues
- B Using Effective Communication Techniques
- C Responses That Inhibit Communication
- D Community Resources for Individuals with Terminal Illness
- Notes
- Practice for Competency
- Procedure 4.1: Demonstrating Effective and Respectful Verbal and Nonverbal Communication
- Procedure 4.2: Maintaining Boundaries and Demonstrating Respect for Boundaries in Communication
- Notes
- Evaluation of Competency
- Procedure 4.1: Demonstrating Effective and Respectful Verbal and Nonverbal Communication
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 4.2: Maintaining Boundaries and Demonstrating Respect for Boundaries in Communications
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 5. Introduction to Anatomy and Physiology
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- The Human Body
- Cell Structure and Function
- Tissues and Membranes
- CRITICAL THINKING ACTIVITIES
- A Planes of the Body
- B Cavities of the Body
- C Abdominopelvic Quadrants
- D Abdominopelvic Regions
- E Evolve Site: Body Spectrum
- General Human Cell
- F Cell Structure and Function
- G Crossword Puzzle: Introduction to Anatomy and Physiology
- Notes
- 6. Integumentary System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Integumentary: Skin Structure
- B Evolve Site: Body Spectrum
- Integumentary: Glands of the Skin
- C Evolve Site: Body Spectrum
- Integumentary: Skin and Hypodermis
- D Evolve Site: Body Spectrum
- Integumentary: Hair Follicle
- E Evolve Site: Body Spectrum
- Integumentary: Hair Follicle Enlarged
- F Inquiring Patients Want to Know
- G Crossword Puzzle
- 7. Skeletal System
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Skeletal: Structure of Bone
- B Long Bone
- C Evolve Site: Body Spectrum
- Skeletal: Skeleton Anterior
- D Evolve Site: Body Spectrum
- Skeletal: Skeleton Posterior
- E Evolve Site: Body Spectrum
- Skeletal: Skull Anterior
- F Evolve Site: Body Spectrum
- Skeletal: Skull Right Lateral
- G Evolve Site: Body Spectrum
- Skeletal: Paranasal Sinuses
- H Evolve Site: Body Spectrum
- Skeletal: Cranial Vault
- I Evolve Site: Body Spectrum
- Skeletal: Skull Inferior
- J Evolve Site: Body Spectrum
- Skeletal: Vertebral Column
- K Evolve Site: Body Spectrum
- Skeletal: Individual Vertebrae
- L Evolve Site: Body Spectrum
- Skeletal: Thorax and Ribs
- M Evolve Site: Body Spectrum
- Skeletal: Right Wrist and Hand
- N Evolve Site: Body Spectrum
- Skeletal: Male Pelvis
- O Evolve Site: Body Spectrum
- Skeletal: Female Pelvis
- P Evolve Site: Body Spectrum
- Skeletal: Right Foot
- Q Synovial Joint
- R Inquiring Patients Want to Know
- S Crossword Puzzle: Skeletal System
- 8. Muscular System
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Muscular: Face—Lateral
- B Evolve Site: Body Spectrum
- Muscular: Face—Anterior
- C Evolve Site: Body Spectrum
- Muscular: Anterior Abdominal
- D Evolve Site: Body Spectrum
- Muscular: Musculature—Anterior
- E Evolve Site: Body Spectrum
- Muscular: Upper Chest—Superficial
- F Evolve Site: Body Spectrum
- Muscular: Right Arm—Lateral
- G Evolve Site: Body Spectrum
- Muscular: Musculature—Posterior
- H Inquiring Patients Want to Know
- I Crossword Puzzle: Muscular System
- 9. Nervous System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Nervous: Structure of a Neuron
- B Synapse
- C Evolve Site: Body Spectrum
- Nervous: Brain—Meningeal Coverings
- D Cerebrum
- E Evolve Site: Body Spectrum
- Nervous: Spinal Cord
- F Evolve Site: Body Spectrum
- Nervous: Brain—Inferior
- G Inquiring Patients Want to Know
- H Crossword Puzzle: Nervous System
- 10. The Senses
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Senses: Right Eye—Cross Section
- B Evolve Site: Body Spectrum
- Senses: Normal Structure of the Eye
- C Evolve Site: Eye-Dentify
- D Light Ray
- E Evolve Site: Body Spectrum
- Senses: Ear—Cross Section
- F Evolve Site: Body Spectrum
- Senses: Muscles of the Middle Ear
- G Evolve Site: Can You Hear Me Now?
- H Sound Wave
- I Inquiring Patients Want to Know
- J Crossword Puzzle: The Senses
- 11. Endocrine System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Location of Endocrine Glands
- B Pituitary Gland
- C Inquiring Patients Want to Know
- D Crossword Puzzle: Endocrine System
- 12. Circulatory System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- Circulatory System
- Lymphatic System
- B Word Parts
- EVALUATION OF LEARNING
- Circulatory System
- Lymphatic System
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Circulatory: Heart—Cross Section
- B Evolve Site: Body Spectrum
- Circulatory: Heart Circulation
- C Evolve Site: Body Spectrum
- Circulatory: Coronary Vessels
- D Evolve Site: Name That Blood Cell
- E Blood Clotting
- F Inquiring Patients Want to Know
- G Crossword Puzzle: Circulatory System
- 13. Respiratory System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Respiratory: Respiratory System
- B Evolve Site: Body Spectrum
- Respiratory: Nasal Cavity and Pharynx
- C Evolve Site: Body Spectrum
- Respiratory: Larynx and Upper Trachea
- D Inquiring Patients Want to Know
- E Crossword Puzzle: Respiratory System
- 14. Digestive System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Digestive: Digestive System
- B Evolve Site: Body Spectrum
- Digestive: Teeth
- C Structure of a Tooth
- D Evolve Site: Body Spectrum
- Digestive: Salivary Glands
- E Evolve Site: Body Spectrum
- Digestive: Anatomy of Large Intestine
- F Evolve Site: Body Spectrum
- Digestive: Intestinal Secretion Sources
- G Pizza Digestion
- H Inquiring Patients Want to Know
- I Crossword Puzzle: Digestive System
- 15. Urinary System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Urinary: Urinary Tract
- B Evolve Site: Body Spectrum
- Urinary: Kidney
- C Nephron
- D Inquiring Patients Want to Know
- E Crossword Puzzle: Urinary System
- 16. Reproductive System
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- Male Reproductive System
- Female Reproductive System
- CRITICAL THINKING ACTIVITIES
- A Evolve Site: Body Spectrum
- Reproductive: Male Reproductive System
- B Evolve Site: Body Spectrum
- Reproductive: Female Reproductive System
- C Evolve Site: Body Spectrum
- Reproductive: Fertilization to Implant
- D Inquiring Patients Want to Know
- E Crossword Puzzle: Reproductive System
- 17. Medical Asepsis and the OSHA Standard
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Infection Process Cycle
- B Handwashing
- C Personal Protective Equipment: Gloves
- D OSHA Standard
- E Discarding Medical Waste
- F Crossword Puzzle
- PRACTICE FOR COMPETENCY
- EVALUATION OF COMPETENCY
- Procedure 17-1: Handwashing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 17-2: Applying an Alcohol-Based Hand Sanitizer
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 17-A: Determination of Exam Glove Size
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- General Exam Glove Sizing Chart
- EVALUATION OF COMPETENCY
- Procedure 17-3: Application and Removal of Clean Disposable Gloves
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 17-3 B: Application and Removal of a Mask
- Performance Objective
- Performance Evaluation Checklist
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 17-C: Proper Use of a Sharps Container
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 17-D: Disposal of Hazardous Material
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 18. Sterilization and Disinfection
- Chapter Assignments
- Notes
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation Of Learning
- Critical Thinking Activities
- A Safety Data Sheet
- B Obtaining a Safety Data Sheet
- C Sanitization
- D Storage of a Chemical Disinfectant
- E Sterilization
- Notes
- Practice for Competency
- Procedure 18-1: Sanitization of Instruments
- Procedure 18-2: Wrapping Instruments Using Sterilization Paper, and Procedure 18-3: Wrapping Instruments Using a Pouch
- Procedure 18-4: Sterilizing Items in the Autoclave
- Notes
- Evaluation of Competency
- Procedure 18-1: Sanitization of Instruments
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Notes
- Evaluation Of Competency
- Procedure 18-2: Wrapping an Instrument Using Sterilization Paper
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- EVALUATION OF COMPETENCY
- Procedure 18-3: Wrapping Instruments Using a Pouch
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- EVALUATION OF COMPETENCY
- Procedure 18-4: Sterilizing Items in an Autoclave
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 19. Vital Signs
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- Temperature
- Pulse
- Respiration and Pulse Oximetry
- Blood Pressure
- B Word Parts
- EVALUATION OF LEARNING
- Temperature
- Pulse
- Respiration
- Pulse Oximetry
- Blood Pressure
- Critical Thinking Activities
- A Measurement of Body Temperature
- Electronic Thermometer
- Tympanic Membrane Thermometer
- Temporal Artery Thermometer
- B Alterations in Body Temperature
- C Pulse Sites
- D Pulse and Respiratory Rates
- E Pulse Oximetry
- F Blood Pressure Measurement
- G Proper BP Cuff Selection
- H Reading Blood Pressure Values
- I Interpreting Blood Pressure Readings
- J Hypertension Risks
- AT RISK FOR HYPERTENSION
- K Crossword Puzzle: Vital Signs
- Practice for Competency
- Measuring Body Temperature
- Practice for Competency
- EVALUATION OF COMPETENCY
- Procedure 19-1: Measuring Oral Body Temperature—Electronic Thermometer
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-2: Measuring Axillary Body Temperature—Electronic Thermometer
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-3: Measuring Rectal Body Temperature—Electronic Thermometer
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-4: Measuring Aural Body Temperature
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-5: Measuring Temporal Body Temperature
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-6: Measuring Pulse and Respiration
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-7: Measuring Apical Pulse
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-8: Performing Pulse Oximetry
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-9: Measuring Blood Pressure
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-10: Determining Systolic Pressure by Palpation
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 19-11: Measuring Blood Pressure: Automatic Method
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- 20. The Physical Examination
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A Preparation of the Examining Room
- B Reading Weight Measurements
- C Reading Height Measurements
- D Determining Body Mass Index
- E Patient Positions
- F Examination Techniques
- G Crossword Puzzle: The Physical Examination
- Practice for Competency
- Evaluation of Competency
- Procedure 20-1: Measuring Weight and Height
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 20-A: Body Mechanics
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competency Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-2: Sitting Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-3: Supine Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-4: Prone Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-5: Dorsal Recumbent Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-6: Lithotomy Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-7: Modified Left Lateral Recumbent Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-8: Knee-Chest Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-9: Fowler’s Position
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- Evaluation of Competency
- Procedure 20-10: Wheelchair Transfer
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 20-11: Assisting with the Physical Examination
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 21. Eye and Ear Assessment and Procedures
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- Critical Thinking Activities
- A Measuring Distance Visual Acuity
- B Interpreting Visual Acuity Results
- C Documenting Visual Acuity Results
- D Ear Procedures
- Ear Irrigation
- Ear Instillation
- E Dear Gabby
- F Noise Induced Hearing Loss
- G Crossword Puzzle
- H Eye and Ear Conditions
- Eye
- Ear
- Practice for Competency
- Eye Assessment and Procedures
- Ear Procedures
- EVALUATION OF COMPETENCY
- Procedure 21-1: Assessing Distance Visual Acuity—Snellen Chart
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 21-2: Assessing Color Vision—Ishihara Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 21-3: Performing an Eye Irrigation
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 21-4: Performing an Eye Instillation
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 21-5: Performing an Ear Irrigation
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 21-6: Performing an Ear Instillation
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 22. Physical Agents to Promote Tissue Healing
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Dear Gabby
- B Cast Care
- Instruction Sheet for Cast Care
- C Crutch Guidelines
- D Accessibility for Physical Disabilities
- E Crossword Puzzle: Physical Agents to Promote Tissue Healing
- F Bone and Joint Conditions
- PRACTICE FOR COMPETENCY
- Local Application of Heat and Cold
- Ambulatory Aids
- EVALUATION OF COMPETENCY
- Procedure 22-1: Applying a Heating Pad
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-2: Applying a Hot Soak
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 22-3: Applying a Hot Compress
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 22-4: Applying an Ice Bag
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-5: Applying a Cold Compress
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-6: Applying a Chemical Pack
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-A: Applying a Gel Pack
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-7: Measuring for Axillary Crutches
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 22-8: Instructing a Patient in Crutch Gaits
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedures 22-9 and 22-10: Instructing a Patient in Use of a Cane and Walker
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 23. The Gynecologic Examination and Prenatal Care
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- Gynecologic Examination
- Prenatal Care
- B Word Parts
- Evaluation of Learning
- Gynecologic Examination
- Prenatal Care
- Critical Thinking Activities
- A Breast Cancer
- B Methods of Contraception
- C Signs and Symptoms of Pregnancy
- D Calculation of the Expected Date of Delivery
- E Nutrition During Pregnancy
- F Minor Discomforts of Pregnancy
- G Health Promotion During Pregnancy
- H Breast feeding
- I Prenatal Ultrasound
- J Crossword Puzzle: Gynecology and Obstetrics
- Practice for Competency
- Evaluation of Competency
- Procedure 23-1: Assisting with a Gynecologic Examination
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 23-A: Patient-Collected Vaginal Specimen Instructions
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 23-2: Assisting with a Return Prenatal Examination
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 24. The Pediatric Examination
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation of Learning
- Critical Thinking Activities
- A Pediatric Weight
- B Pediatric Length
- C Growth Charts
- Well-Child Visits
- D Motor and Social Development
- E Intramuscular Injection
- F Vaccine Information Statement
- G Locating and Interpreting a Vaccine Information Statement
- H Immunization Administration Record
- I Crossword Puzzle
- PRACTICE FOR COMPETENCY
- Procedure 24-A: Carrying an Infant
- Evaluation of Competency
- Procedure 24-A: Carrying an Infant
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 24-1: Measuring the Weight and Length of an Infant
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 24-2: Measuring Head and Chest Circumference of an Infant
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 24-3: Calculating Growth Percentiles
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 24-4: Applying a Pediatric Urine Collector
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 25. Minor Office Surgery
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A Medical and Surgical Asepsis
- B Violation of Surgical Asepsis
- C Surgical Instruments
- D Pioneers in Surgical Asepsis
- E Patient Instruction Sheet: Minor Office Surgery
- Minor Office Operations
- F Crossword Puzzle: Minor Office Surgery
- Practice for Competency
- Sterile Technique
- Minor Surgical Procedures
- Evaluation of Competency
- Procedure 25-1: Applying and Removing Sterile Gloves
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-2: Opening a Sterile Package
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- 25-A: Adding a Sterile Article to a Sterile Field
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-3: Pouring a Sterile Solution
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-4: Changing a Sterile Dressing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-5: Removing Sutures and Staples
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-6: Applying and Removing Skin Closure Tape
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 25-7: Assisting with Minor Office Surgery
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 10-B: Bandage Turns
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 26. Administration of Medication
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- Administration of Medication
- Critical Thinking Activities
- A Drug Package Insert
- B Drug Classifications
- C Medication Record
- D Seven Rights of Medication Administration
- E Liquid Measurement
- F Parts of a Needle and Syringe
- NeedleFunction
- SyringeFunction
- G Hypodermic Syringe Calibrations
- Calibration (mL)
- H Insulin Syringe Calibrations
- Calibration (units)
- I Tuberculin Syringe Calibrations
- Calibration (mL)
- J Syringe and Needle Labels
- K Angle of Insertion for Injections
- L Preparing and Administering Parenteral Medication
- M Measuring Mantoux Test Reactions
- N Interpreting Mantoux Skin Test Reactions
- O Anaphylactic Reaction
- P Researching Drugs
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Pharmacology Drug Sheet
- Q Crossword Puzzle
- PRACTICE FOR COMPETENCY
- Notes
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-1: Administering Oral Medication
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-2: Preparing an Injection
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-3: Reconstituting Powdered Drugs
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 26-4: Administering a Subcutaneous Injection
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-A: Locating Intramuscular Injection Sites
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-5: Administering an Intramuscular Injection
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-6: Z-Track Intramuscular Injection Technique
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 26-7: Administering an Intradermal Injection
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- DRUG DOSAGE CALCULATION: SUPPLEMENTAL EDUCATION FOR CHAPTER 26
- LEARNING OBJECTIVES
- UNIT 1: THE METRIC SYSTEM
- A Units of Measurement: Practice Problems
- B Metric Abbreviations: Practice Problems
- C Metric Notation: Practice Problems
- UNIT 2: THE HOUSEHOLD SYSTEM
- A Units of Measurement: Practice Problems
- UNIT 3: MEDICATION ORDERS
- A Medical Abbreviations: Practice Problems
- B Interpreting Medication Orders: Practice Problems
- UNIT 4: CONVERTING UNITS OF MEASUREMENT
- A Using Conversion Tables
- A Conversion Tables: Practice Problems
- B Converting Units Within the Metric System
- Converting a Larger Unit to a Smaller Unit
- Converting a Smaller Unit to a Larger Unit
- EXAMPLES
- B Converting Units Within the Metric System: Practice Problems
- C Converting Units Within the Household System
- Converting a Larger Unit to a Smaller Unit
- EXAMPLES
- Converting a Smaller Unit to a Larger Unit
- EXAMPLES
- D Converting Units Within the Household System: Practice Problems
- UNIT 5: RATIO AND PROPORTION
- A Ratio and Proportion Guidelines
- A Ratio and Proportion: Practice Problems
- B Converting Units Using Ratio and Proportion
- EXAMPLES
- A Converting Units Using Ratio and Proportion: Practice Problems
- UNIT 6: DETERMINING DRUG DOSAGE
- A Oral Administration
- Determining Drug Dosage with the Same Units of Measurement
- EXAMPLES
- Determining Drug Dosage with Different Units of Measurement
- EXAMPLES
- A Oral Administration: Practice Problems
- Oral Solid Medications
- Oral Liquid Medications
- B Parenteral Administration
- EXAMPLES
- A Parenteral Administration: Practice Problems
- 27. Cardiopulmonary Procedures
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A ECG Cycle
- B ECG Artifacts
- C Myocardial Infarction
- D Peak Flow Chart
- Date and Peak Flow Results:
- E Crossword Puzzle: Cardiopulmonary Procedures
- PRACTICE FOR COMPETENCY
- EVALUATION OF COMPETENCY
- Procedure 27-1: Running a 12-Lead, Three-Channel Electrocardiogram
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 27-A: Spirometry Testing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 27-2: Measuring Peak Flow Rate
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Chapter 28. Specialty Tests and Procedures
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- Colon Procedures and Male Reproductive Health
- Radiology and Diagnostic Imaging
- CRITICAL THINKING ACTIVITIES
- A gFOBT Patient Preparation
- B Cologuard Specimen Collection
- C Dear Gabby
- D Lower GI Radiography
- E Intravenous Pyelogram
- F Magnetic Resonance Imaging
- G Crossword Puzzle: Specialty Examinations and Procedures
- PRACTICE FOR COMPETENCY
- Procedures 28.1 and 28.2: Hemoccult Slide Test
- PRACTICE FOR COMPETENCY
- EVALUATION OF COMPETENCY
- Procedures 28.1 and 28.2: Fecal Occult Blood Testing: Guaiac Slide Test Method and Developing the Fecal Occult Blood Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 28.A: Testicular Self-Examination Instructions
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 28.B: Preparation for Radiology Examinations
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 28.C: Preparation for Diagnostic Imaging Procedures
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Chapter 29. Introduction to the Clinical Laboratory
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Triglycerides Test Requirements
- B Laboratory Test Directory
- C Identifying Abnormal Values
- D Laboratory Report
- E Patient Test Information
- F Test Kit Product Insert
- G Crossword Puzzle: Introduction to the Clinical Laboratory
- PRACTICE FOR COMPETENCY
- EVALUATION OF COMPETENCY
- Procedure 29-1: Operating an Emergency Eyewash Station
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 29-A: Collecting a Specimen for Transport to an Outside Laboratory
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 30. Urinalysis
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A First-Voided Specimen
- B Clean-Catch Specimen
- C Urine Reagent Strip Test Package Insert
- D Crossword Puzzle: Urinalysis
- Practice for Competency
- Evaluation of Competency
- Procedure 30-1: Collection of a Clean-Catch Midstream Urine Specimen
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 30-2: Collection of a 24-Hour Urine Specimen
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 30-A: Assessing Color and Appearance of a Urine Specimen
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 30-3: Chemical Assessment of a Urine Specimen Using a Reagent Strip
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 30-4: Prepare a Urine Specimen for Microscopic Examination: Kova Method
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 30-5: Perform a CLIA-Waived Urine Pregnancy Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 31. Phlebotomy
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- Critical Thinking Activities
- A Antecubital Veins
- B Venipuncture—Vacutainer Method
- C Venipuncture Situations
- D Vasovagal Syncope Warning Signals
- E Skin Puncture
- F Crossword Puzzle
- Practice for Competency
- Evaluation of Competency
- Procedure 31-1: Venipuncture—Vacutainer Method
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 31-2: Venipuncture—Butterfly Method
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 31-3: Skin Puncture—Disposable Lancet
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 32. Hematology
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- A Definitions
- B Word Parts
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A CBC Reference Ranges
- B Hematocrit
- C Iron Content of Food
- Meal 1: High in iron
- Meal 2: Contains no iron
- D Iron-Deficiency Anemia
- E PT/INR Test Requirements
- F Dear Gabby
- G Crossword Puzzle
- PRACTICE FOR COMPETENCY
- HEMOGLOBIN QUALITY CONTROL LOG SHEET
- PT/INR QUALITY CONTROL LOG SHEET
- EVALUATION OF COMPETENCY
- Procedure 32-A: CLIA-Waived Hemoglobin Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 32-1: CLIA-Waived Hematocrit Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 32-2: Preparation of a Blood Smear for a Differential Cell Count
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 32-A: CLIA-Waived PT/INR Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 33. Blood Chemistry and Immunologic Testing
- Chapter Assignments
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation of Learning
- Critical Thinking Activities
- A Comprehensive Metabolic Panel Requirements
- B Type 2 Diabetes Information Sheet
- C Oral Glucose Tolerance Test Instructions
- D Lipid Panel Reference Ranges
- Female Patient:
- Female Patient:
- E Cardiovascular Disease
- F Crossword Puzzle
- Practice for Competency
- Quality Control Log Blood Glucose Test
- Quality Control Log Mononucleosis Test
- Evaluation of Competency
- Procedure 33-A: CLIA-Waived Blood Chemistry Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 33-1: CLIA-Waived Fasting Blood Glucose Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Evaluation of Competency
- Procedure 33-B: CLIA-Waived Rapid Mononucleosis Test
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 34. Medical Microbiology
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Stages of an Infectious Disease
- B Infectious Disease Information Sheet
- Infectious Diseases:
- C Patient Education: COVID-19
- D Sensitivity Testing
- E Crossword Puzzle
- PRACTICE FOR COMPETENCY
- STREP TEST QUALITY CONTROL LOG
- INFLUENZA TEST QUALITY CONTROL LOG
- Notes
- EVALUATION OF COMPETENCY
- Procedure 34-1: Operating a Compound Microscope
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 34-2: Collecting a Throat Specimen
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 34-3: CLIA-Waived Rapid Strep Testing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 34-4: CLIA-Waived Rapid Influenza Testing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 34-A: Collecting an Anterior Nasal Swab Specimen
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 35. Nutrition
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- A Definitions
- B Word Parts
- Evaluation of Learning
- NUTRIENTS AND TOOLS FOR HEALTHY NUTRITION
- NUTRITION THERAPY
- Critical Thinking Activities
- A Nutrient Density
- B Sodium
- C My Plate
- D Nutrition Facts Label Analysis
- E Nutrition and Disease
- F Ingredients List
- G Crossword Puzzle: Nutrition
- Evaluation of Competency
- Procedure 35-A: Instruct a Patient According to Patient’s Special Dietary Needs
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 36. Emergency Preparedness and Protective Practices
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- key Term Assessment
- Evaluation Of Learning
- Critical Thinking Activities
- A Disasters
- B Personal Safety Plan
- C Disaster Planning in the Medical Office
- D Fire Hazards
- E Methods of Fire Protection and Prevention
- F Use of Fire Extinguisher
- G Table-Top Fire Drill
- H Table-Top Mock Exposure Events
- I Community Resources
- J Crossword Puzzle: Emergency Preparedness and Protective Practices
- Notes
- Practice For Competency
- Procedure 36-1: Demonstrating Proper Use of a Fire Extinguisher
- Procedure 36-2: Participating in a Mock Exposure Event: Fire Drill
- Notes
- EVALUATION OF COMPETENCY
- Procedure 36-1: Demonstrating Proper Use of a Fire Extinguisher
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competency Achieved
- EVALUATION OF COMPETENCY
- Procedure 36-2: Participating in a Mock Exposure Event: Fire Drill
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 37. Emergency Medical Procedures and First Aid
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation of Learning
- Critical Thinking Activities
- A First-Aid Kit
- B EMD Information
- C Emergency Care
- D Emergency Situations
- E Crossword Puzzle
- 38. The Medical Record
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A General Procedure Consent
- B Medical Records Release Form
- C Chief Complaint
- D Crossword Puzzle: The Medical Record
- PRACTICE FOR COMPETENCY
- Notes
- Notes
- EVALUATION OF COMPETENCY
- Procedure 38.1: Completion of a Procedure Consent Form
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 38.2: Release of Medical Information
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 38.3: Obtaining Patient History and Formulating Chief Complaint
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- TAKING PATIENT SYMPTOMS: SUPPLEMENTAL EDUCATION FOR CHAPTER 38
- Learning Objectives
- Analysis of a Symptom
- Type of Information Required
- Examples
- Practice Problems
- Problem 1
- Problem 2
- Problem 3
- Problem 4
- Problem 5
- Problem 6
- Terms for Describing Symptoms
- Notes
- 39. Patient Reception
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation of Learning
- Critical Thinking Activities
- A Privacy Practices
- B Verifying Insurance and Referrals
- C Patient Informational Material
- Practice for Competency
- Procedure 39.1: Opening the Medical Office. Practice opening the office
- Procedure 39.2: Closing the Medical Office. Practice closing the office
- Procedure 39.3: Obtaining New Patient Information.
- Enter a New Patient into SimChart® for the Medical Office
- Procedure 39.4: Explaining Office Policies and Procedures.
- Notes
- Evaluation of Competency
- Procedure 39.1: Opening the Medical Office
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 39.2: Closing the Medical Office
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 39.3: Obtaining New Patient Information
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Notes
- Evaluation of Competency
- Procedure 39.4: Explaining Office Policies and Procedures
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 40. Medical Office Computerization
- CHAPTER ASSIGNMENTS
- Notes
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment—Part I
- Key Term Assessment—Part II
- Evaluation of Learning
- Computer Concepts
- Critical Thinking Activities
- A Computer System
- B Computer Monitor
- C Storage Size
- Practice for Competency
- Procedure 40.1 Telehealth Interaction with a Patient
- Evaluation of Competency
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- 41. Telephone Techniques
- CHAPTER ASSIGNMENTS
- Pretest
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation of Learning
- Critical Thinking Activities
- A Screening Telephone Calls
- B Follow-Up Questions
- C Telephone Message When the Office Is Closed
- D Outgoing Calls
- Practice For Competency
- Procedure 41.1: Performing Telephone Screening.
- Procedure 41.2: Taking a Telephone Message.
- Taking a Telephone Message Using SimChart® for the Medical Office
- Procedure 41.3: Taking Requests for Medication or Prescription Refills.
- Procedure 41.4: Telephoning a Patient for Follow-Up.
- Evaluation of Competency
- Procedure 41.1: Performing Telephone Screening
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 41.2: Taking a Telephone Message
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 41.3: Taking Requests for Medication or Prescription Refills
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- Evaluation of Competency
- Procedure 41.4: Telephoning a Patient for Follow-Up
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 42. Scheduling Appointments
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Computer-Generated Appointment Schedule
- B Methods of Scheduling
- C Appointment Schedule
- D Setting Priorities for Appointments
- E Scheduling Diagnostic Tests and Procedures
- PRACTICE FOR COMPETENCY
- Set Up the Appointment Schedule Using SimChart® for the Medical Office
- Make Appointments Using SimChart® for the Medical Office
- Notes
- EVALUATION OF COMPETENCY
- Procedure 42.1: Setting Up the Appointment Schedule
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 42.2: Making an Appointment
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 42.3: Managing the Appointment Schedule
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 42.4: Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 42.5: Scheduling Inpatient or Outpatient Admissions
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 43. Medical Record Management
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Filing Units: Alphabetic
- B Alphabetic Filing
- C Filing Units: Terminal Digit
- D Numeric Filing
- E Filing Reports and Correspondence
- PRACTICE FOR COMPETENCY
- Notes
- EVALUATION OF COMPETENCY
- Procedure 43.1: Preparing an Electronic Medical Record
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 43.2: Preparing a Medical Record
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 43.3: Filing Patient Records: Alphabetic
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 43.4: Filing Patient Records: Numeric
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 43.5: Filing Reports
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2015 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 44. Written Communications and Mail
- Chapter Assignments
- PRETEST
- True or False
- Posttest
- True or False
- Key Term Assessment
- Evaluation Of Learning
- Critical Thinking Activities
- A Parts of a Letter
- B Letter Styles
- C Parts of Speech
- D Proofreading
- E Determining Postage
- First Class
- Priority Mail (from post office)
- Priority Mail Express (from post office)
- USPS Ground and/or Media Mail
- Notes
- Letter 1
- Letter 2
- PRACTICE FOR COMPETENCY
- Composing a Letter in SimChart® for the Medical Office Using a Letter Template
- Notes
- EVALUATION OF COMPETENCY
- Procedure 44.1: Composing a Business Letter
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 44.2: Composing a Business E-mail
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 44.3: Processing Incoming Mail
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 44.4: Preparing Envelopes for Mailing
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 45. Managing Practice Finances
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- Posttest
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Posting Transactions
- B Endorsing Checks
- PRACTICE FOR COMPETENCY
- Patient Information
- Transaction Entry
- Transaction Entry
- Transaction Entry
- Transaction Entry
- Transaction Entry
- Transaction Entry
- EVALUATION OF COMPETENCY
- Procedure 45.1: Posting Charges
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 45.2: Posting Payments and/or Adjustments
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 45.3: Demonstrating Professionalism and Sensitivity When Requesting Payment for Services Rendered
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 45.4: Preparing a Bank Deposit
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 46. Medical Coding
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- Posttest
- True or False
- Key Term Assessment
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Evaluation and Management Codes
- B CPT Codes
- Anesthesia Section
- Surgery Section
- Radiology Section
- Pathology and Laboratory
- Medicine Section
- C HCPCS Codes
- D Diagnosis Codes
- E Code Format
- PRACTICE FOR COMPETENCY
- Notes
- EVALUATION OF COMPETENCY
- Procedure 46.1: Performing CPT Coding
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 46.2: Performing HCPCS Coding
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 46.3: Performing ICD Coding
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 46.4: Demonstrating Tact When Discussing Code Selection and Requirements with Providers
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 47. Medical Insurance
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- Posttest
- True or False
- KEY TERM ASSESSMENT
- A General Insurance Terms
- B Insurance Plans and Methods of Reimbursement
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Primary and Secondary Insurance
- B Managed Care Plans
- C The Insurance Claim Form
- PRACTICE FOR COMPETENCY
- Notes
- EVALUATION OF COMPETENCY
- Procedure 47.1: Interpreting Information on an Insurance Card
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 47.2: Verifying Insurance Eligibility and Benefits
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 47.3: Obtaining Insurance Preauthorization
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 47.4: Completing and Reviewing an Insurance Claim Form
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 47.5: Assisting a Patient in Understanding an Explanation of Benefits
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 47.6: Communicating Professionally with Sensitivity Related to Managed Care and/or Insurance
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 48. Billing and Collections
- CHAPTER ASSIGNMENTS
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Cycle Billing
- B Adjustments
- C Aging Accounts
- PRACTICE FOR COMPETENCY
- Notes
- EVALUATION OF COMPETENCY
- Procedure 48.1: Processing Patient Statements
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 48.2: Posting a Check Returned for Non-Sufficient Funds
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 48.3: Processing a Credit Balance and a Refund
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 48.4: Creating and Examining an Accounts Receivable Aging Record
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 48.5: Writing a Collection Letter
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 49. The Medical Assistant as Office Manager
- Chapter assignments
- Notes
- PRETEST
- True or False
- Posttest
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Equipment Inventory List
- B Supply Inventory List
- C Community Resources
- D Incident Report
- Notes
- PRACTICE FOR COMPETENCY
- EVALUATION OF COMPETENCY
- Procedure 49.1: Performing Routine Maintenance of Equipment
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 49.2: Taking a Supply Inventory
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 49.3: Creating an Environmental Checklist and Performing a Safety Inspection
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- Notes
- EVALUATION OF COMPETENCY
- Procedure 49.4: Complying with Safety Signs, Symbols, and Labels
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 49.5: Locating and Facilitating Referrals to Community Resources
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- EVALUATION OF COMPETENCY
- Procedure 49.6: Completing an Incident Report
- Performance Objective
- Performance Evaluation Checklist
- Evaluation of Student Performance
- 2022 CAAHEP Competencies Achieved
- ABHES Competencies Achieved
- 50. Obtaining Employment
- CHAPTER ASSIGNMENTS
- Notes
- PRETEST
- True or False
- POSTTEST
- True or False
- KEY TERM ASSESSMENT
- EVALUATION OF LEARNING
- CRITICAL THINKING ACTIVITIES
- A Preparing a Résumé
- B Preparing a Cover Letter
- C References
- D Interview Questions
- Notes
- Notes
- Notes
- Notes
- Edition: 5
- Published: February 3, 2025
- Imprint: Elsevier
- Language: English
- Paperback ISBN: 9780443120817
- eBook ISBN: 9780443121661
KB
Kathy Bonewit-West
Kathy Bonewit-West has been in healthcare education for more than 30 years. She taught anatomy and physiology to Nursing students and later moved into Medical Assisting education. She served as program director for the Medical Assisting program at Hocking College in Nelsonville, Ohio, for many years. Ms. Bonewit-West is also a former member of the Curriculum Review Board for the American Association of Medical Assistants. In addition to co-authoring Today’s Medical Assistant: Clinical & Administrative Procedures, Kathy is the lead author of Clinical Procedures for Medical Assistants, soon to be in its 12th Edition.
Affiliations and expertise
Professor Emeritus, Medical Assistant Program, Hocking College, Nelsonville, Ohio; Former Member, Curriculum Review Board of the American Association of Medical AssistantsJP
Julie Pepper
Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college’s Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician’s Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn’s Medical Assisting Fundamentals, Kinn’s The Medical Assistant, and Today’s Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.
Affiliations and expertise
Professor Emeritus, Medical Assistant Program, Chippewa Valley Technical College, Eau Claire, Wisconsin