Study Guide for Today's Medical Assistant

Clinical and Administrative Procedures

5th Edition - February 3, 2025
Authors: Kathy Bonewit-West, Julie Pepper
Language: English
Paperback ISBN:
9 7 8 - 0 - 4 4 3 - 1 2 0 8 1 - 7
eBook ISBN:
9 7 8 - 0 - 4 4 3 - 1 2 1 6 6 - 1

Get the most out of your Today's Medical Assistant: Clinical and Administrative Procedures textbook with this practical study guide! With chapters corresponding to those in the te… Read more

Study Guide for Today's Medical Assistant

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Get the most out of your Today's Medical Assistant: Clinical and Administrative Procedures textbook with this practical study guide! With chapters corresponding to those in the textbook, this review provides the extra practice you need to master the clinical and administrative procedures performed by medical assistants. Each chapter includes a wide range of exercises, performance checklists, and a guide to the amount of practice you need to attain competency. Written by the textbook’s author, this review tool provides everything you need to master all of today’s important medical assisting skills!

Title of Book
Cover image
Title page
Table of Contents
Copyright
Preface
Outcome Assessment Record
1. The Health Care System
Chapter Assignments
Notes
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A Allied Health Professionals
B The Medical Office
C Medical Specialties
2. The Professional Medical Assistant
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
Evaluation of Learning
Critical Thinking Activities
A Professional Appearance
B Professional Behavior
C Professional Organizations
D Scope of Practice
Notes
Practice For Competency
Procedure 2.1: Locating and Defining a State’s Legal Scope of Practice
Notes
Evaluation of Competency
Procedure 2.1: Locating and Defining a State’s Legal Scope of Practice
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
3. Ethics and Law for the Medical Office
Chapter assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment: Ethics
Key Term Assessment: Law
Evaluation of Learning
Critical Thinking Activities
A Ethical Issues
B Patient Advocate
C Personal and Professional Ethics
D Patient Bill of Rights
E Negligence
Practice for Competency
Procedure 3.1: Separating Personal and Professional Ethics
Procedure 3.2: Demonstrating Appropriate Response to Ethical Issues
Procedure 3.3: Incorporating the Patient’s Bill of Rights
Procedure 3.4: Reporting Illegal Activities and Complying with Public Health Statutes
Notes
Evaluation of Competency
Procedure 3.1: Separating Personal and Professional Ethics
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 3.2: Demonstrating Appropriate Response to Ethical Issues
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 3.3: Incorporating the Patient’s Bill of Rights
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 3.4: Reporting Illegal Activities and Complying with Public Health Statutes
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
4. Interacting with Patients
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A Nonverbal Cues
B Using Effective Communication Techniques
C Responses That Inhibit Communication
D Community Resources for Individuals with Terminal Illness
Notes
Practice for Competency
Procedure 4.1: Demonstrating Effective and Respectful Verbal and Nonverbal Communication
Procedure 4.2: Maintaining Boundaries and Demonstrating Respect for Boundaries in Communication
Notes
Evaluation of Competency
Procedure 4.1: Demonstrating Effective and Respectful Verbal and Nonverbal Communication
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 4.2: Maintaining Boundaries and Demonstrating Respect for Boundaries in Communications
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
5. Introduction to Anatomy and Physiology
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
The Human Body
Cell Structure and Function
Tissues and Membranes
CRITICAL THINKING ACTIVITIES
A Planes of the Body
B Cavities of the Body
C Abdominopelvic Quadrants
D Abdominopelvic Regions
E Evolve Site: Body Spectrum
General Human Cell
F Cell Structure and Function
G Crossword Puzzle: Introduction to Anatomy and Physiology
Notes
6. Integumentary System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Integumentary: Skin Structure
B Evolve Site: Body Spectrum
Integumentary: Glands of the Skin
C Evolve Site: Body Spectrum
Integumentary: Skin and Hypodermis
D Evolve Site: Body Spectrum
Integumentary: Hair Follicle
E Evolve Site: Body Spectrum
Integumentary: Hair Follicle Enlarged
F Inquiring Patients Want to Know
G Crossword Puzzle
7. Skeletal System
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Skeletal: Structure of Bone
B Long Bone
C Evolve Site: Body Spectrum
Skeletal: Skeleton Anterior
D Evolve Site: Body Spectrum
Skeletal: Skeleton Posterior
E Evolve Site: Body Spectrum
Skeletal: Skull Anterior
F Evolve Site: Body Spectrum
Skeletal: Skull Right Lateral
G Evolve Site: Body Spectrum
Skeletal: Paranasal Sinuses
H Evolve Site: Body Spectrum
Skeletal: Cranial Vault
I Evolve Site: Body Spectrum
Skeletal: Skull Inferior
J Evolve Site: Body Spectrum
Skeletal: Vertebral Column
K Evolve Site: Body Spectrum
Skeletal: Individual Vertebrae
L Evolve Site: Body Spectrum
Skeletal: Thorax and Ribs
M Evolve Site: Body Spectrum
Skeletal: Right Wrist and Hand
N Evolve Site: Body Spectrum
Skeletal: Male Pelvis
O Evolve Site: Body Spectrum
Skeletal: Female Pelvis
P Evolve Site: Body Spectrum
Skeletal: Right Foot
Q Synovial Joint
R Inquiring Patients Want to Know
S Crossword Puzzle: Skeletal System
8. Muscular System
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Muscular: Face—Lateral
B Evolve Site: Body Spectrum
Muscular: Face—Anterior
C Evolve Site: Body Spectrum
Muscular: Anterior Abdominal
D Evolve Site: Body Spectrum
Muscular: Musculature—Anterior
E Evolve Site: Body Spectrum
Muscular: Upper Chest—Superficial
F Evolve Site: Body Spectrum
Muscular: Right Arm—Lateral
G Evolve Site: Body Spectrum
Muscular: Musculature—Posterior
H Inquiring Patients Want to Know
I Crossword Puzzle: Muscular System
9. Nervous System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Nervous: Structure of a Neuron
B Synapse
C Evolve Site: Body Spectrum
Nervous: Brain—Meningeal Coverings
D Cerebrum
E Evolve Site: Body Spectrum
Nervous: Spinal Cord
F Evolve Site: Body Spectrum
Nervous: Brain—Inferior
G Inquiring Patients Want to Know
H Crossword Puzzle: Nervous System
10. The Senses
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Senses: Right Eye—Cross Section
B Evolve Site: Body Spectrum
Senses: Normal Structure of the Eye
C Evolve Site: Eye-Dentify
D Light Ray
E Evolve Site: Body Spectrum
Senses: Ear—Cross Section
F Evolve Site: Body Spectrum
Senses: Muscles of the Middle Ear
G Evolve Site: Can You Hear Me Now?
H Sound Wave
I Inquiring Patients Want to Know
J Crossword Puzzle: The Senses
11. Endocrine System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Location of Endocrine Glands
B Pituitary Gland
C Inquiring Patients Want to Know
D Crossword Puzzle: Endocrine System
12. Circulatory System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
Circulatory System
Lymphatic System
B Word Parts
EVALUATION OF LEARNING
Circulatory System
Lymphatic System
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Circulatory: Heart—Cross Section
B Evolve Site: Body Spectrum
Circulatory: Heart Circulation
C Evolve Site: Body Spectrum
Circulatory: Coronary Vessels
D Evolve Site: Name That Blood Cell
E Blood Clotting
F Inquiring Patients Want to Know
G Crossword Puzzle: Circulatory System
13. Respiratory System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Respiratory: Respiratory System
B Evolve Site: Body Spectrum
Respiratory: Nasal Cavity and Pharynx
C Evolve Site: Body Spectrum
Respiratory: Larynx and Upper Trachea
D Inquiring Patients Want to Know
E Crossword Puzzle: Respiratory System
14. Digestive System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Digestive: Digestive System
B Evolve Site: Body Spectrum
Digestive: Teeth
C Structure of a Tooth
D Evolve Site: Body Spectrum
Digestive: Salivary Glands
E Evolve Site: Body Spectrum
Digestive: Anatomy of Large Intestine
F Evolve Site: Body Spectrum
Digestive: Intestinal Secretion Sources
G Pizza Digestion
H Inquiring Patients Want to Know
I Crossword Puzzle: Digestive System
15. Urinary System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Urinary: Urinary Tract
B Evolve Site: Body Spectrum
Urinary: Kidney
C Nephron
D Inquiring Patients Want to Know
E Crossword Puzzle: Urinary System
16. Reproductive System
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
Male Reproductive System
Female Reproductive System
CRITICAL THINKING ACTIVITIES
A Evolve Site: Body Spectrum
Reproductive: Male Reproductive System
B Evolve Site: Body Spectrum
Reproductive: Female Reproductive System
C Evolve Site: Body Spectrum
Reproductive: Fertilization to Implant
D Inquiring Patients Want to Know
E Crossword Puzzle: Reproductive System
17. Medical Asepsis and the OSHA Standard
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Infection Process Cycle
B Handwashing
C Personal Protective Equipment: Gloves
D OSHA Standard
E Discarding Medical Waste
F Crossword Puzzle
PRACTICE FOR COMPETENCY
EVALUATION OF COMPETENCY
Procedure 17-1: Handwashing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 17-2: Applying an Alcohol-Based Hand Sanitizer
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 17-A: Determination of Exam Glove Size
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
General Exam Glove Sizing Chart
EVALUATION OF COMPETENCY
Procedure 17-3: Application and Removal of Clean Disposable Gloves
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 17-3 B: Application and Removal of a Mask
Performance Objective
Performance Evaluation Checklist
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 17-C: Proper Use of a Sharps Container
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 17-D: Disposal of Hazardous Material
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
18. Sterilization and Disinfection
Chapter Assignments
Notes
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation Of Learning
Critical Thinking Activities
A Safety Data Sheet
B Obtaining a Safety Data Sheet
C Sanitization
D Storage of a Chemical Disinfectant
E Sterilization
Notes
Practice for Competency
Procedure 18-1: Sanitization of Instruments
Procedure 18-2: Wrapping Instruments Using Sterilization Paper, and Procedure 18-3: Wrapping Instruments Using a Pouch
Procedure 18-4: Sterilizing Items in the Autoclave
Notes
Evaluation of Competency
Procedure 18-1: Sanitization of Instruments
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Notes
Evaluation Of Competency
Procedure 18-2: Wrapping an Instrument Using Sterilization Paper
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
EVALUATION OF COMPETENCY
Procedure 18-3: Wrapping Instruments Using a Pouch
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
EVALUATION OF COMPETENCY
Procedure 18-4: Sterilizing Items in an Autoclave
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
19. Vital Signs
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
Temperature
Pulse
Respiration and Pulse Oximetry
Blood Pressure
B Word Parts
EVALUATION OF LEARNING
Temperature
Pulse
Respiration
Pulse Oximetry
Blood Pressure
Critical Thinking Activities
A Measurement of Body Temperature
Electronic Thermometer
Tympanic Membrane Thermometer
Temporal Artery Thermometer
B Alterations in Body Temperature
C Pulse Sites
D Pulse and Respiratory Rates
E Pulse Oximetry
F Blood Pressure Measurement
G Proper BP Cuff Selection
H Reading Blood Pressure Values
I Interpreting Blood Pressure Readings
J Hypertension Risks
AT RISK FOR HYPERTENSION
K Crossword Puzzle: Vital Signs
Practice for Competency
Measuring Body Temperature
Practice for Competency
EVALUATION OF COMPETENCY
Procedure 19-1: Measuring Oral Body Temperature—Electronic Thermometer
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-2: Measuring Axillary Body Temperature—Electronic Thermometer
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-3: Measuring Rectal Body Temperature—Electronic Thermometer
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-4: Measuring Aural Body Temperature
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-5: Measuring Temporal Body Temperature
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 19-6: Measuring Pulse and Respiration
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-7: Measuring Apical Pulse
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-8: Performing Pulse Oximetry
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-9: Measuring Blood Pressure
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-10: Determining Systolic Pressure by Palpation
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 19-11: Measuring Blood Pressure: Automatic Method
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
20. The Physical Examination
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A Preparation of the Examining Room
B Reading Weight Measurements
C Reading Height Measurements
D Determining Body Mass Index
E Patient Positions
F Examination Techniques
G Crossword Puzzle: The Physical Examination
Practice for Competency
Evaluation of Competency
Procedure 20-1: Measuring Weight and Height
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 20-A: Body Mechanics
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competency Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-2: Sitting Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-3: Supine Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-4: Prone Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-5: Dorsal Recumbent Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-6: Lithotomy Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-7: Modified Left Lateral Recumbent Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-8: Knee-Chest Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-9: Fowler’s Position
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
Evaluation of Competency
Procedure 20-10: Wheelchair Transfer
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 20-11: Assisting with the Physical Examination
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
21. Eye and Ear Assessment and Procedures
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
Critical Thinking Activities
A Measuring Distance Visual Acuity
B Interpreting Visual Acuity Results
C Documenting Visual Acuity Results
D Ear Procedures
Ear Irrigation
Ear Instillation
E Dear Gabby
F Noise Induced Hearing Loss
G Crossword Puzzle
H Eye and Ear Conditions
Eye
Ear
Practice for Competency
Eye Assessment and Procedures
Ear Procedures
EVALUATION OF COMPETENCY
Procedure 21-1: Assessing Distance Visual Acuity—Snellen Chart
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 21-2: Assessing Color Vision—Ishihara Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 21-3: Performing an Eye Irrigation
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 21-4: Performing an Eye Instillation
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 21-5: Performing an Ear Irrigation
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 21-6: Performing an Ear Instillation
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
22. Physical Agents to Promote Tissue Healing
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Dear Gabby
B Cast Care
Instruction Sheet for Cast Care
C Crutch Guidelines
D Accessibility for Physical Disabilities
E Crossword Puzzle: Physical Agents to Promote Tissue Healing
F Bone and Joint Conditions
PRACTICE FOR COMPETENCY
Local Application of Heat and Cold
Ambulatory Aids
EVALUATION OF COMPETENCY
Procedure 22-1: Applying a Heating Pad
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-2: Applying a Hot Soak
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 22-3: Applying a Hot Compress
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 22-4: Applying an Ice Bag
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-5: Applying a Cold Compress
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-6: Applying a Chemical Pack
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-A: Applying a Gel Pack
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-7: Measuring for Axillary Crutches
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 22-8: Instructing a Patient in Crutch Gaits
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedures 22-9 and 22-10: Instructing a Patient in Use of a Cane and Walker
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
23. The Gynecologic Examination and Prenatal Care
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
Gynecologic Examination
Prenatal Care
B Word Parts
Evaluation of Learning
Gynecologic Examination
Prenatal Care
Critical Thinking Activities
A Breast Cancer
B Methods of Contraception
C Signs and Symptoms of Pregnancy
D Calculation of the Expected Date of Delivery
E Nutrition During Pregnancy
F Minor Discomforts of Pregnancy
G Health Promotion During Pregnancy
H Breast feeding
I Prenatal Ultrasound
J Crossword Puzzle: Gynecology and Obstetrics
Practice for Competency
Evaluation of Competency
Procedure 23-1: Assisting with a Gynecologic Examination
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 23-A: Patient-Collected Vaginal Specimen Instructions
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 23-2: Assisting with a Return Prenatal Examination
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
24. The Pediatric Examination
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation of Learning
Critical Thinking Activities
A Pediatric Weight
B Pediatric Length
C Growth Charts
Well-Child Visits
D Motor and Social Development
E Intramuscular Injection
F Vaccine Information Statement
G Locating and Interpreting a Vaccine Information Statement
H Immunization Administration Record
I Crossword Puzzle
PRACTICE FOR COMPETENCY
Procedure 24-A: Carrying an Infant
Evaluation of Competency
Procedure 24-A: Carrying an Infant
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 24-1: Measuring the Weight and Length of an Infant
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 24-2: Measuring Head and Chest Circumference of an Infant
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 24-3: Calculating Growth Percentiles
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 24-4: Applying a Pediatric Urine Collector
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
25. Minor Office Surgery
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A Medical and Surgical Asepsis
B Violation of Surgical Asepsis
C Surgical Instruments
D Pioneers in Surgical Asepsis
E Patient Instruction Sheet: Minor Office Surgery
Minor Office Operations
F Crossword Puzzle: Minor Office Surgery
Practice for Competency
Sterile Technique
Minor Surgical Procedures
Evaluation of Competency
Procedure 25-1: Applying and Removing Sterile Gloves
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-2: Opening a Sterile Package
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
25-A: Adding a Sterile Article to a Sterile Field
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-3: Pouring a Sterile Solution
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-4: Changing a Sterile Dressing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-5: Removing Sutures and Staples
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-6: Applying and Removing Skin Closure Tape
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 25-7: Assisting with Minor Office Surgery
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 10-B: Bandage Turns
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
26. Administration of Medication
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
Administration of Medication
Critical Thinking Activities
A Drug Package Insert
B Drug Classifications
C Medication Record
D Seven Rights of Medication Administration
E Liquid Measurement
F Parts of a Needle and Syringe
NeedleFunction
SyringeFunction
G Hypodermic Syringe Calibrations
Calibration (mL)
H Insulin Syringe Calibrations
Calibration (units)
I Tuberculin Syringe Calibrations
Calibration (mL)
J Syringe and Needle Labels
K Angle of Insertion for Injections
L Preparing and Administering Parenteral Medication
M Measuring Mantoux Test Reactions
N Interpreting Mantoux Skin Test Reactions
O Anaphylactic Reaction
P Researching Drugs
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Pharmacology Drug Sheet
Q Crossword Puzzle
PRACTICE FOR COMPETENCY
Notes
Notes
EVALUATION OF COMPETENCY
Procedure 26-1: Administering Oral Medication
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-2: Preparing an Injection
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-3: Reconstituting Powdered Drugs
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 26-4: Administering a Subcutaneous Injection
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-A: Locating Intramuscular Injection Sites
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-5: Administering an Intramuscular Injection
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-6: Z-Track Intramuscular Injection Technique
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 26-7: Administering an Intradermal Injection
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
DRUG DOSAGE CALCULATION: SUPPLEMENTAL EDUCATION FOR CHAPTER 26
LEARNING OBJECTIVES
UNIT 1: THE METRIC SYSTEM
A Units of Measurement: Practice Problems
B Metric Abbreviations: Practice Problems
C Metric Notation: Practice Problems
UNIT 2: THE HOUSEHOLD SYSTEM
A Units of Measurement: Practice Problems
UNIT 3: MEDICATION ORDERS
A Medical Abbreviations: Practice Problems
B Interpreting Medication Orders: Practice Problems
UNIT 4: CONVERTING UNITS OF MEASUREMENT
A Using Conversion Tables
A Conversion Tables: Practice Problems
B Converting Units Within the Metric System
Converting a Larger Unit to a Smaller Unit
Converting a Smaller Unit to a Larger Unit
EXAMPLES
B Converting Units Within the Metric System: Practice Problems
C Converting Units Within the Household System
Converting a Larger Unit to a Smaller Unit
EXAMPLES
Converting a Smaller Unit to a Larger Unit
EXAMPLES
D Converting Units Within the Household System: Practice Problems
UNIT 5: RATIO AND PROPORTION
A Ratio and Proportion Guidelines
A Ratio and Proportion: Practice Problems
B Converting Units Using Ratio and Proportion
EXAMPLES
A Converting Units Using Ratio and Proportion: Practice Problems
UNIT 6: DETERMINING DRUG DOSAGE
A Oral Administration
Determining Drug Dosage with the Same Units of Measurement
EXAMPLES
Determining Drug Dosage with Different Units of Measurement
EXAMPLES
A Oral Administration: Practice Problems
Oral Solid Medications
Oral Liquid Medications
B Parenteral Administration
EXAMPLES
A Parenteral Administration: Practice Problems
27. Cardiopulmonary Procedures
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A ECG Cycle
B ECG Artifacts
C Myocardial Infarction
D Peak Flow Chart
Date and Peak Flow Results:
E Crossword Puzzle: Cardiopulmonary Procedures
PRACTICE FOR COMPETENCY
EVALUATION OF COMPETENCY
Procedure 27-1: Running a 12-Lead, Three-Channel Electrocardiogram
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 27-A: Spirometry Testing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 27-2: Measuring Peak Flow Rate
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Chapter 28. Specialty Tests and Procedures
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
Colon Procedures and Male Reproductive Health
Radiology and Diagnostic Imaging
CRITICAL THINKING ACTIVITIES
A gFOBT Patient Preparation
B Cologuard Specimen Collection
C Dear Gabby
D Lower GI Radiography
E Intravenous Pyelogram
F Magnetic Resonance Imaging
G Crossword Puzzle: Specialty Examinations and Procedures
PRACTICE FOR COMPETENCY
Procedures 28.1 and 28.2: Hemoccult Slide Test
PRACTICE FOR COMPETENCY
EVALUATION OF COMPETENCY
Procedures 28.1 and 28.2: Fecal Occult Blood Testing: Guaiac Slide Test Method and Developing the Fecal Occult Blood Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 28.A: Testicular Self-Examination Instructions
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 28.B: Preparation for Radiology Examinations
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 28.C: Preparation for Diagnostic Imaging Procedures
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
Chapter 29. Introduction to the Clinical Laboratory
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Triglycerides Test Requirements
B Laboratory Test Directory
C Identifying Abnormal Values
D Laboratory Report
E Patient Test Information
F Test Kit Product Insert
G Crossword Puzzle: Introduction to the Clinical Laboratory
PRACTICE FOR COMPETENCY
EVALUATION OF COMPETENCY
Procedure 29-1: Operating an Emergency Eyewash Station
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 29-A: Collecting a Specimen for Transport to an Outside Laboratory
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
30. Urinalysis
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A First-Voided Specimen
B Clean-Catch Specimen
C Urine Reagent Strip Test Package Insert
D Crossword Puzzle: Urinalysis
Practice for Competency
Evaluation of Competency
Procedure 30-1: Collection of a Clean-Catch Midstream Urine Specimen
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 30-2: Collection of a 24-Hour Urine Specimen
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 30-A: Assessing Color and Appearance of a Urine Specimen
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 30-3: Chemical Assessment of a Urine Specimen Using a Reagent Strip
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 30-4: Prepare a Urine Specimen for Microscopic Examination: Kova Method
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 30-5: Perform a CLIA-Waived Urine Pregnancy Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
31. Phlebotomy
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
Critical Thinking Activities
A Antecubital Veins
B Venipuncture—Vacutainer Method
C Venipuncture Situations
D Vasovagal Syncope Warning Signals
E Skin Puncture
F Crossword Puzzle
Practice for Competency
Evaluation of Competency
Procedure 31-1: Venipuncture—Vacutainer Method
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 31-2: Venipuncture—Butterfly Method
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 31-3: Skin Puncture—Disposable Lancet
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
32. Hematology
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
A Definitions
B Word Parts
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A CBC Reference Ranges
B Hematocrit
C Iron Content of Food
Meal 1: High in iron
Meal 2: Contains no iron
D Iron-Deficiency Anemia
E PT/INR Test Requirements
F Dear Gabby
G Crossword Puzzle
PRACTICE FOR COMPETENCY
HEMOGLOBIN QUALITY CONTROL LOG SHEET
PT/INR QUALITY CONTROL LOG SHEET
EVALUATION OF COMPETENCY
Procedure 32-A: CLIA-Waived Hemoglobin Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 32-1: CLIA-Waived Hematocrit Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 32-2: Preparation of a Blood Smear for a Differential Cell Count
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 32-A: CLIA-Waived PT/INR Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
33. Blood Chemistry and Immunologic Testing
Chapter Assignments
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation of Learning
Critical Thinking Activities
A Comprehensive Metabolic Panel Requirements
B Type 2 Diabetes Information Sheet
C Oral Glucose Tolerance Test Instructions
D Lipid Panel Reference Ranges
Female Patient:
Female Patient:
E Cardiovascular Disease
F Crossword Puzzle
Practice for Competency
Quality Control Log Blood Glucose Test
Quality Control Log Mononucleosis Test
Evaluation of Competency
Procedure 33-A: CLIA-Waived Blood Chemistry Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 33-1: CLIA-Waived Fasting Blood Glucose Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Evaluation of Competency
Procedure 33-B: CLIA-Waived Rapid Mononucleosis Test
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
34. Medical Microbiology
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Stages of an Infectious Disease
B Infectious Disease Information Sheet
Infectious Diseases:
C Patient Education: COVID-19
D Sensitivity Testing
E Crossword Puzzle
PRACTICE FOR COMPETENCY
STREP TEST QUALITY CONTROL LOG
INFLUENZA TEST QUALITY CONTROL LOG
Notes
EVALUATION OF COMPETENCY
Procedure 34-1: Operating a Compound Microscope
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 34-2: Collecting a Throat Specimen
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 34-3: CLIA-Waived Rapid Strep Testing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 34-4: CLIA-Waived Rapid Influenza Testing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 34-A: Collecting an Anterior Nasal Swab Specimen
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
35. Nutrition
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
A Definitions
B Word Parts
Evaluation of Learning
NUTRIENTS AND TOOLS FOR HEALTHY NUTRITION
NUTRITION THERAPY
Critical Thinking Activities
A Nutrient Density
B Sodium
C My Plate
D Nutrition Facts Label Analysis
E Nutrition and Disease
F Ingredients List
G Crossword Puzzle: Nutrition
Evaluation of Competency
Procedure 35-A: Instruct a Patient According to Patient’s Special Dietary Needs
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
36. Emergency Preparedness and Protective Practices
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
key Term Assessment
Evaluation Of Learning
Critical Thinking Activities
A Disasters
B Personal Safety Plan
C Disaster Planning in the Medical Office
D Fire Hazards
E Methods of Fire Protection and Prevention
F Use of Fire Extinguisher
G Table-Top Fire Drill
H Table-Top Mock Exposure Events
I Community Resources
J Crossword Puzzle: Emergency Preparedness and Protective Practices
Notes
Practice For Competency
Procedure 36-1: Demonstrating Proper Use of a Fire Extinguisher
Procedure 36-2: Participating in a Mock Exposure Event: Fire Drill
Notes
EVALUATION OF COMPETENCY
Procedure 36-1: Demonstrating Proper Use of a Fire Extinguisher
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competency Achieved
EVALUATION OF COMPETENCY
Procedure 36-2: Participating in a Mock Exposure Event: Fire Drill
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
CAAHEP Competencies Achieved
ABHES Competencies Achieved
37. Emergency Medical Procedures and First Aid
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation of Learning
Critical Thinking Activities
A First-Aid Kit
B EMD Information
C Emergency Care
D Emergency Situations
E Crossword Puzzle
38. The Medical Record
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A General Procedure Consent
B Medical Records Release Form
C Chief Complaint
D Crossword Puzzle: The Medical Record
PRACTICE FOR COMPETENCY
Notes
Notes
EVALUATION OF COMPETENCY
Procedure 38.1: Completion of a Procedure Consent Form
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 38.2: Release of Medical Information
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 38.3: Obtaining Patient History and Formulating Chief Complaint
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
TAKING PATIENT SYMPTOMS: SUPPLEMENTAL EDUCATION FOR CHAPTER 38
Learning Objectives
Analysis of a Symptom
Type of Information Required
Examples
Practice Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Terms for Describing Symptoms
Notes
39. Patient Reception
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation of Learning
Critical Thinking Activities
A Privacy Practices
B Verifying Insurance and Referrals
C Patient Informational Material
Practice for Competency
Procedure 39.1: Opening the Medical Office. Practice opening the office
Procedure 39.2: Closing the Medical Office. Practice closing the office
Procedure 39.3: Obtaining New Patient Information.
Enter a New Patient into SimChart® for the Medical Office
Procedure 39.4: Explaining Office Policies and Procedures.
Notes
Evaluation of Competency
Procedure 39.1: Opening the Medical Office
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 39.2: Closing the Medical Office
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 39.3: Obtaining New Patient Information
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Notes
Evaluation of Competency
Procedure 39.4: Explaining Office Policies and Procedures
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
40. Medical Office Computerization
CHAPTER ASSIGNMENTS
Notes
Pretest
True or False
Posttest
True or False
Key Term Assessment—Part I
Key Term Assessment—Part II
Evaluation of Learning
Computer Concepts
Critical Thinking Activities
A Computer System
B Computer Monitor
C Storage Size
Practice for Competency
Procedure 40.1 Telehealth Interaction with a Patient
Evaluation of Competency
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
41. Telephone Techniques
CHAPTER ASSIGNMENTS
Pretest
True or False
Posttest
True or False
Key Term Assessment
Evaluation of Learning
Critical Thinking Activities
A Screening Telephone Calls
B Follow-Up Questions
C Telephone Message When the Office Is Closed
D Outgoing Calls
Practice For Competency
Procedure 41.1: Performing Telephone Screening.
Procedure 41.2: Taking a Telephone Message.
Taking a Telephone Message Using SimChart® for the Medical Office
Procedure 41.3: Taking Requests for Medication or Prescription Refills.
Procedure 41.4: Telephoning a Patient for Follow-Up.
Evaluation of Competency
Procedure 41.1: Performing Telephone Screening
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 41.2: Taking a Telephone Message
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 41.3: Taking Requests for Medication or Prescription Refills
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
Evaluation of Competency
Procedure 41.4: Telephoning a Patient for Follow-Up
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
42. Scheduling Appointments
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Computer-Generated Appointment Schedule
B Methods of Scheduling
C Appointment Schedule
D Setting Priorities for Appointments
E Scheduling Diagnostic Tests and Procedures
PRACTICE FOR COMPETENCY
Set Up the Appointment Schedule Using SimChart® for the Medical Office
Make Appointments Using SimChart® for the Medical Office
Notes
EVALUATION OF COMPETENCY
Procedure 42.1: Setting Up the Appointment Schedule
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 42.2: Making an Appointment
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 42.3: Managing the Appointment Schedule
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 42.4: Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 42.5: Scheduling Inpatient or Outpatient Admissions
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
43. Medical Record Management
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Filing Units: Alphabetic
B Alphabetic Filing
C Filing Units: Terminal Digit
D Numeric Filing
E Filing Reports and Correspondence
PRACTICE FOR COMPETENCY
Notes
EVALUATION OF COMPETENCY
Procedure 43.1: Preparing an Electronic Medical Record
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 43.2: Preparing a Medical Record
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 43.3: Filing Patient Records: Alphabetic
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 43.4: Filing Patient Records: Numeric
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 43.5: Filing Reports
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2015 CAAHEP Competencies Achieved
ABHES Competencies Achieved
44. Written Communications and Mail
Chapter Assignments
PRETEST
True or False
Posttest
True or False
Key Term Assessment
Evaluation Of Learning
Critical Thinking Activities
A Parts of a Letter
B Letter Styles
C Parts of Speech
D Proofreading
E Determining Postage
First Class
Priority Mail (from post office)
Priority Mail Express (from post office)
USPS Ground and/or Media Mail
Notes
Letter 1
Letter 2
PRACTICE FOR COMPETENCY
Composing a Letter in SimChart® for the Medical Office Using a Letter Template
Notes
EVALUATION OF COMPETENCY
Procedure 44.1: Composing a Business Letter
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 44.2: Composing a Business E-mail
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 44.3: Processing Incoming Mail
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 44.4: Preparing Envelopes for Mailing
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
45. Managing Practice Finances
CHAPTER ASSIGNMENTS
PRETEST
True or False
Posttest
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Posting Transactions
B Endorsing Checks
PRACTICE FOR COMPETENCY
Patient Information
Transaction Entry
Transaction Entry
Transaction Entry
Transaction Entry
Transaction Entry
Transaction Entry
EVALUATION OF COMPETENCY
Procedure 45.1: Posting Charges
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 45.2: Posting Payments and/or Adjustments
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 45.3: Demonstrating Professionalism and Sensitivity When Requesting Payment for Services Rendered
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 45.4: Preparing a Bank Deposit
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
46. Medical Coding
CHAPTER ASSIGNMENTS
PRETEST
True or False
Posttest
True or False
Key Term Assessment
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Evaluation and Management Codes
B CPT Codes
Anesthesia Section
Surgery Section
Radiology Section
Pathology and Laboratory
Medicine Section
C HCPCS Codes
D Diagnosis Codes
E Code Format
PRACTICE FOR COMPETENCY
Notes
EVALUATION OF COMPETENCY
Procedure 46.1: Performing CPT Coding
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 46.2: Performing HCPCS Coding
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 46.3: Performing ICD Coding
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 46.4: Demonstrating Tact When Discussing Code Selection and Requirements with Providers
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
47. Medical Insurance
CHAPTER ASSIGNMENTS
PRETEST
True or False
Posttest
True or False
KEY TERM ASSESSMENT
A General Insurance Terms
B Insurance Plans and Methods of Reimbursement
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Primary and Secondary Insurance
B Managed Care Plans
C The Insurance Claim Form
PRACTICE FOR COMPETENCY
Notes
EVALUATION OF COMPETENCY
Procedure 47.1: Interpreting Information on an Insurance Card
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 47.2: Verifying Insurance Eligibility and Benefits
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 47.3: Obtaining Insurance Preauthorization
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 47.4: Completing and Reviewing an Insurance Claim Form
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 47.5: Assisting a Patient in Understanding an Explanation of Benefits
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 47.6: Communicating Professionally with Sensitivity Related to Managed Care and/or Insurance
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
48. Billing and Collections
CHAPTER ASSIGNMENTS
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Cycle Billing
B Adjustments
C Aging Accounts
PRACTICE FOR COMPETENCY
Notes
EVALUATION OF COMPETENCY
Procedure 48.1: Processing Patient Statements
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 48.2: Posting a Check Returned for Non-Sufficient Funds
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 48.3: Processing a Credit Balance and a Refund
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 48.4: Creating and Examining an Accounts Receivable Aging Record
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 48.5: Writing a Collection Letter
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
49. The Medical Assistant as Office Manager
Chapter assignments
Notes
PRETEST
True or False
Posttest
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Equipment Inventory List
B Supply Inventory List
C Community Resources
D Incident Report
Notes
PRACTICE FOR COMPETENCY
EVALUATION OF COMPETENCY
Procedure 49.1: Performing Routine Maintenance of Equipment
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 49.2: Taking a Supply Inventory
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 49.3: Creating an Environmental Checklist and Performing a Safety Inspection
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
Notes
EVALUATION OF COMPETENCY
Procedure 49.4: Complying with Safety Signs, Symbols, and Labels
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 49.5: Locating and Facilitating Referrals to Community Resources
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
EVALUATION OF COMPETENCY
Procedure 49.6: Completing an Incident Report
Performance Objective
Performance Evaluation Checklist
Evaluation of Student Performance
2022 CAAHEP Competencies Achieved
ABHES Competencies Achieved
50. Obtaining Employment
CHAPTER ASSIGNMENTS
Notes
PRETEST
True or False
POSTTEST
True or False
KEY TERM ASSESSMENT
EVALUATION OF LEARNING
CRITICAL THINKING ACTIVITIES
A Preparing a Résumé
B Preparing a Cover Letter
C References
D Interview Questions
Notes
Notes
Notes
Notes

Kathy Bonewit-West

Kathy Bonewit-West has been in healthcare education for more than 30 years. She taught anatomy and physiology to Nursing students and later moved into Medical Assisting education. She served as program director for the Medical Assisting program at Hocking College in Nelsonville, Ohio, for many years. Ms. Bonewit-West is also a former member of the Curriculum Review Board for the American Association of Medical Assistants. In addition to co-authoring Today’s Medical Assistant: Clinical & Administrative Procedures, Kathy is the lead author of Clinical Procedures for Medical Assistants, soon to be in its 12th Edition.

Affiliations and expertise

Professor Emeritus, Medical Assistant Program, Hocking College, Nelsonville, Ohio; Former Member, Curriculum Review Board of the American Association of Medical Assistants

Julie Pepper

Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college’s Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician’s Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn’s Medical Assisting Fundamentals, Kinn’s The Medical Assistant, and Today’s Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.

Affiliations and expertise

Professor Emeritus, Medical Assistant Program, Chippewa Valley Technical College, Eau Claire, Wisconsin

Life Sciences

Physical Sciences & Engineering

Social Sciences & Humanities

Health