Practice Management for the Dental Team
- 10th Edition - November 20, 2025
- Latest edition
- Authors: Betty Ladley Finkbeiner, Charles Allan Finkbeiner, Leslie Koberna
- Language: English
- Spiral-bound ISBN:9 7 8 - 0 - 4 4 3 - 1 0 7 8 2 - 5
- eBook ISBN:9 7 8 - 0 - 4 4 3 - 1 1 1 8 9 - 1
Gain the skills needed to successfully manage a modern dental practice! Practice Management for the Dental Team, Tenth Edition, is a comprehensive, one-stop resource that presen… Read more
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Gain the skills needed to successfully manage a modern dental practice! Practice Management for the Dental Team, Tenth Edition, is a comprehensive, one-stop resource that presents practical information on everything from managing patients to running the business. This unique text covers a wide range of dental office skills which are mapped to the Dental Assisting National Board (DANB) test blueprint, including technology, communications, appointment setting, dental charting, business office procedures, financial arrangements, and more! New to this edition are workbook exercises at the end of the text that allow you to learn the material and then practice it with review questions and practical exercises. In addition, this is the only product on the market that includes Eaglesoft® screen shots and practice management software for a fully realistic office experience.
- NEW! Workbook exercises at the end of the textbook make this a 2-for-1 product that allows you to learn the material and then practice it with review questions and practical exercises, including Eaglesoft® activities
- Updated illustrations and photos provide examples of the latest office equipment and tools
- Comprehensive coverage addresses all aspects of the business of managing a dental practice, with an emphasis on the role of each member of the dental team
- Complete learning package features Patterson Eaglesoft® screen shots, Q&A exercises, and practice management software
- Abundant practice opportunities, including chapter review questions and Evolve practice quizzes, help you prepare for board exams and the clinical setting
- Workbook section includes an abundance of opportunities for content application, from assessment questions to case scenarios with more in-depth focus on concept/knowledge application
- Art program includes modern illustrations and photographs of today’s office environment, tools, and equipment
Practicing veterinarians
PART I: DENTISTRY AS A BUSINESS
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. information Technology in the Business Office
6. Business Office Design and Equipment Placement
PART II: COMMUNICATION MANAGEMENT
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
PART III: BUSINESS OFFICE SYSTEMS
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
PART IV: THE DENTAL ASSISTANT AND THE WORKPLACE
18. Planning and Managing Your Career Path
Appendix
A. Prefixes and Suffixes
B. Abbreviations
C. Dental Terminology
Workbook Exercises
How to Use Patterson Eaglesoft® Practice Management Software
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
18. Planning and Managing Your Career Path
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. information Technology in the Business Office
6. Business Office Design and Equipment Placement
PART II: COMMUNICATION MANAGEMENT
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
PART III: BUSINESS OFFICE SYSTEMS
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
PART IV: THE DENTAL ASSISTANT AND THE WORKPLACE
18. Planning and Managing Your Career Path
Appendix
A. Prefixes and Suffixes
B. Abbreviations
C. Dental Terminology
Workbook Exercises
How to Use Patterson Eaglesoft® Practice Management Software
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
18. Planning and Managing Your Career Path
- Edition: 10
- Latest edition
- Published: November 20, 2025
- Language: English
BF
Betty Ladley Finkbeiner
Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association’s Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board.
Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country.
Affiliations and expertise
Faculty Emeritus, Washtenaw Community College, Ann Arbor, MI, USACF
Charles Allan Finkbeiner
Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.
Affiliations and expertise
Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan, USALK
Leslie Koberna
Affiliations and expertise
Clinical Professor Emeritus, Dental Hygiene Program, Texas Woman's University, Denton, Texas