Plunkett's Procedures for the Canadian Medical Administrative Assistant

Written in a clear, engaging style, Plunkett’s Procedures for the the Health Services Administrative Assistant, 6th Edition provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. Plunkett's contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more; three new chapters on health care's evolving landscape, therapeutic communication, and pharmacology; and a revised art program. Accompanied by a robust offering of invaluable instructor and student resources on Evolve, Plunkett's Procedures for the Health Services Administrative Assistant, 6e is the only text you'll need to prepare for your career in health care administration assistance.