PEOPLE AND PERFORMANCE

What is management? - Why managers?; Management: its roots and its emergence; Management: a look backward and a look forward; The dimensions of management; The challenges of management; What is a manager? - Managers and their work; Management by objectives and self-control; From middle management to knowledge organization; Staffing for excellence; What is a business? - What is a business; Business realities; Managing a business: the Sears story; The power and purpose of objectives; The delusion of profits; Managing capital productivity; Managing the public service institution; Organizing and managing for performance - The innovative organization; The templates for today's organizations; The building blocks of organizations; ...And how they join together; The multinational corporation; How can managers use the strengths of people? - Is personnel management bankrupt?; WHat we know about work, working, and worker; Worker and Working: theories and reality; How to be an employee; Managing the knowledge worker; What the computer will be telling you; What the computer will be telling you; Management in society and culture - Management and the quality of life; Social impacts and social problems; The limits of social responsibility; The ethics of responsibility; Multinationals and developing countries: myths and realities; Definitions of key terms; Index.