Medical Office Administration
A Worktext
- 6th Edition - February 25, 2026
- Latest edition
- Author: Brenda A. Potter
- Language: English
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 6th Edition provides a clear, hands-on approach to help you master th… Read more
Purchase options
Description
Description
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 6th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on day one. When used in conjunction with SimChart® for the Medical Office, Elsevier’s educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job.
Key features
Key features
- NEW content correlates to the most recent medical assisting competencies
- UPDATED illustrations and screenshots visually reinforce key concepts
- Approachable writing style uses a conversational tone for ease of understanding
- Procedure checklists outline the steps required to complete a full range of administrative tasks
- Patient-centered focus highlights the importance of exceptional service as a key component of every medical assisting competency
- Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking
- Chapter checkpoints promote comprehension with questions following sections of the text
- Compliance tips provide focused guidance on how to follow HIPAA mandates
- Learning resources on the companion Evolve website provide extra practice, including chapter quizzes and interactive forms
- UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office (SCMO sold separately)
Readership
Readership
Medical Assisting students
Table of contents
Table of contents
Access Instructions
Evolve*
1 The Career of a Medical Administrative Assistant
2 The Healthcare Team
3 Medical Law and Ethics
4 The Diverse Community of Patients
5 Interpersonal Communications
7 Patient Reception and Registration
8 Health Information Management
9 Procedure and Diagnosis Coding
10 Medical Billing
11 Health Insurance and Health Benefits Programs
12 Business Operations of the Medical Office
13 Financial Management
14 Human Resource Management
15 Job Search Essentials
Appendix A Answers to Think About It Questions
Appendix B Competency Assessment Checklist
Appendix C Using SimChart
Evolve*
1 The Career of a Medical Administrative Assistant
2 The Healthcare Team
3 Medical Law and Ethics
4 The Diverse Community of Patients
5 Interpersonal Communications
7 Patient Reception and Registration
8 Health Information Management
9 Procedure and Diagnosis Coding
10 Medical Billing
11 Health Insurance and Health Benefits Programs
12 Business Operations of the Medical Office
13 Financial Management
14 Human Resource Management
15 Job Search Essentials
Appendix A Answers to Think About It Questions
Appendix B Competency Assessment Checklist
Appendix C Using SimChart
Product details
Product details
- Edition: 6
- Latest edition
- Published: March 24, 2026
- Language: English
About the author
About the author
BP
Brenda A. Potter
Affiliations and expertise
Medical Administrative Program Director, Minnesota State Community & Technical College, Moorhead, MN, USA