Medical Office Administration
A Worktext
- 5th Edition - November 26, 2021
- Author: Brenda A. Potter
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 7 6 3 8 3 - 7
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master th… Read more
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Request a sales quoteLearn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on Day 1. When used in conjunction with SimChart® for the Medical Office, Elsevier’s educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job.
- Approachable writing style uses a conversational tone for easy understanding.
- Procedure checklists outline the steps required to complete a full range of administrative tasks.
- Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency.
- Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking.
- Chapter checkpoints promote comprehension with questions following sections of the text.
- Compliance tips provide focused guidance on how to follow HIPAA mandates.
- Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms.
Medical Assisting students: estimated enrollment 243,000 students
• 89,000 public, not-for-profit
• 154,000 private, for-profit
(IPEDS 2016 data)
- Cover
- Title page
- Contents
- Copyright
- Dedication
- Reviewers
- Preface
- Acknowledgments
- SimChart for the Medical Office for Medical Office Administration, 5th Edition
- 1: The Career of a Medical Administrative Assistant
- Vocabulary
- Career Description
- A Typical Day at the Office
- Professional Organizations
- Additional Certifications
- Suggested Readings
- 2: The Health Care Team
- Vocabulary
- Health Care Providers
- Nursing Professionals
- Allied Health Professionals
- Licensure, Certification, and Registration
- Professional Organizations
- Health Care Facilities
- 3: Medical Law and Ethics
- Vocabulary
- Legal Concepts and Terms
- Legal Topics Related to the Medical Office
- Medical Ethics Concepts and Terms
- Definition of Ethics
- Law Versus Ethics
- History of Ethics
- Ethical Behavior for Physicians
- Ethical Behavior for Medical Administrative Assistants
- Ethical Issues in Health Care
- AIDS, HIV
- 4: The Diverse Community of Patients
- Vocabulary
- Influence of Culture
- Expectations When Serving Patients
- Language Barriers
- Specific Patient Groups
- 5: Interpersonal Communications
- Vocabulary
- Communication Concepts
- Communication Basics
- Telephone Communication
- Written Communication
- 6: Appointment Scheduling
- Vocabulary
- Computerized Appointment Scheduling
- Manual System for Appointment Scheduling
- Appointment Scheduling Methods
- Appointment Scheduling Procedures
- 7: Patient Reception and Registration
- Vocabulary
- Exceptional Patient Service
- Patient Informational Materials
- Getting the Office Ready
- Welcoming Patients
- Patient Registration
- Reception Area
- Emergency Situations
- 8: Health Information Management
- Vocabulary
- What is Health Information Management?
- Confidentiality
- Health Insurance Portability and Accountability Act of 1996
- Components of the Medical Record in a Medical Office
- Medical Transcription and Documentation
- Organizing the Medical Record
- Filing Supplies
- Filing Methods
- File Storage and Protection
- Legal and Ethical Issues
- The Future of Health Records
- 9: Procedure and Diagnosis Coding
- Vocabulary
- Medical Coding
- Legal and Ethical Issues in Coding
- 10: Medical Billing
- Vocabulary
- The Billing Process
- Credit
- Billing Topics
- Legal and Ethical Issues in Medical Billing
- 11: Health Insurance and Health Benefits Programs
- Vocabulary
- Insurance Terminology
- Centers For Medicare And Medicaid Services
- Cms-1500 Claim Form
- The Insurance Claim Process
- Types of Insurance Plans
- Government Health Insurance Programs
- TRICARE
- CHAMPVA
- Workers’ Compensation
- Private Health Insurance
- Insurance Resources
- Current Topics in Health Insurance
- COBRA
- 12: Business Operations of the Medical Office
- Vocabulary
- Organizational Structure of the Medical Office
- Health Care–Related Organizations
- Other Office Support Responsibilities
- 13: Financial Management
- Vocabulary
- Bookkeeping and Accounting Procedures in a Medical Office
- Accounts Receivable
- Petty Cash
- Accounts Payable
- Business Record Retention
- 14: Human Resource Management
- Vocabulary
- Participatory Management Style
- The Employment Process
- Policy Manuals
- Procedure Manuals
- Payroll
- Human Resource Records
- Employee Health
- Labor Laws and Legal Issues
- 15: Job Search Essentials
- Vocabulary
- Preparation for Employment
- Applying for a Position
- Developing a Winning Résumé
- Cover Letter
- Finding Out About Job Openings
- An Application for Employment
- Preparing for a Great Interview
- Choosing the Right Position
- Appendix I: Answers to Think About It Questions
- Appendix II: Competency Assessment Checklist
- Appendix III: Using SimChart
- Glossary
- Index
- No. of pages: 432
- Language: English
- Edition: 5
- Published: November 26, 2021
- Imprint: Saunders
- Paperback ISBN: 9780323763837
BP
Brenda A. Potter
Affiliations and expertise
Medical Administrative Program Director, Minnesota State Community & Technical College
Moorhead, MN