Measuring the User Experience
Collecting, Analyzing, and Presenting UX Metrics
- 4th Edition - September 1, 2027
- Latest edition
- Author: Bill Albert
- Language: English
- Paperback ISBN:9 7 8 - 0 - 4 4 3 - 2 7 7 5 1 - 1
- eBook ISBN:9 7 8 - 0 - 4 4 3 - 2 7 7 5 2 - 8
Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics provides the quantitative analysis training that students and professionals need. This book presents… Read more
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Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics provides the quantitative analysis training that students and professionals need. This book presents an update on the first resource that focused on how to quantify user experience. Now in its fourth edition, the authors have continued to expand on the area of behavioral and physiological metrics. The book also contains new research and updated examples, several new case studies, and new examples using the most recent version of Excel.
• Helps readers learn which metrics to select for every case, including behavioral, physiological, emotional, aesthetic, gestural, verbal and physical, as well as more specialized metrics such as eye-tracking and clickstream data
• Provides a vendor-neutral examination on how to measure the user experience with websites, digital products, and virtually any other type of product or system
• Contains in-depth global case studies that show how organizations have successfully used metrics, along with the information they revealed
• Includes a companion site, www.measuringux.com, that has articles, tools, spreadsheets, presentations and other resources that help readers effectively measure user experience
• Textbook and Academic Authors Association (TAA) Textbook Excellence Award Winner, 2024 (3rd edition)
• Provides a vendor-neutral examination on how to measure the user experience with websites, digital products, and virtually any other type of product or system
• Contains in-depth global case studies that show how organizations have successfully used metrics, along with the information they revealed
• Includes a companion site, www.measuringux.com, that has articles, tools, spreadsheets, presentations and other resources that help readers effectively measure user experience
• Textbook and Academic Authors Association (TAA) Textbook Excellence Award Winner, 2024 (3rd edition)
Students/ instructors in Human Factors
CHAPTER 1 Introduction
CHAPTER 2 Background
CHAPTER 3 Planning
CHAPTER 4 Performance Metrics
CHAPTER 5 Self-Reported Metrics
CHAPTER 6 Issues-Based Metrics
CHAPTER 7 Eye Tracking
CHAPTER 8 Measuring Emotion
CHAPTER 9 Combined and Comparative Metrics
CHAPTER 10 AI in Measuring UX - Case Studies
CHAPTER 11 Special Topics
CHAPTER 12 Case Studies
CHAPTER 13 Ten Keys to Success
CHAPTER 2 Background
CHAPTER 3 Planning
CHAPTER 4 Performance Metrics
CHAPTER 5 Self-Reported Metrics
CHAPTER 6 Issues-Based Metrics
CHAPTER 7 Eye Tracking
CHAPTER 8 Measuring Emotion
CHAPTER 9 Combined and Comparative Metrics
CHAPTER 10 AI in Measuring UX - Case Studies
CHAPTER 11 Special Topics
CHAPTER 12 Case Studies
CHAPTER 13 Ten Keys to Success
- Edition: 4
- Latest edition
- Published: September 1, 2027
- Language: English
BA
Bill Albert
William (Bill) Albert is Senior Vice President and Global Head of Customer Development at Mach49, a growth incubator for global businesses. Prior to joining Mach49, Bill was Executive Director of the Bentley University User Experience Center (UXC) for almost 13 years. Also, he was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-Doctoral Researcher at Nissan Cambridge Basic Research. He has more than twenty years of experience in user experience research, design, and strategy. Bill has published and presented his research at more than 50 national and international conferences, and published in many peer-reviewed academic journals within the fields of User Experience, Usability, and Human-Computer Interaction. In 2010 he co-authored (with Tom Tullis and Donna Tedesco), “Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies,” published by Elsevier/Morgan Kauffman.
Affiliations and expertise
Director, Design and Usability Center, Bentley University, USA