LIMITED OFFER
Save 50% on book bundles
Immediately download your ebook while waiting for your print delivery. No promo code needed.
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The… Read more
LIMITED OFFER
Immediately download your ebook while waiting for your print delivery. No promo code needed.
List of figures and tables
List of abbreviations
Preface
About the authors
Part 1: Quality management issues and the use of ISO 9001 in the library environment
Introduction: quality management in the public sector
Chapter 1: Quality approaches
Chapter 2: The ISO standards
Chapter 3: Origin and evolution of the ISO 9000 standard
Chapter 4: Which libraries use the ISO 9001 and why
Part 2: Building your library’s quality management system according to the ISO 9001 standard
Chapter 5: Introduction
Chapter 6: Quality management systems – requirements
Chapter 7: Normative reference
Chapter 8: Terms and definitions
Chapter 9: Quality management system
Chapter 10: Management responsibility
Chapter 11: Resource management
Chapter 12: Product realisation
Chapter 13: Measurement, analysis and improvement
Chapter 14: The certification process
Chapter 15: Further ideas for improving the quality management system
References
Index
NB
JS