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This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The… Read more
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List of figures and tables
List of abbreviations
Preface
About the authors
Part 1: Quality management issues and the use of ISO 9001 in the library environment
Introduction: quality management in the public sector
Chapter 1: Quality approaches
Chapter 2: The ISO standards
Chapter 3: Origin and evolution of the ISO 9000 standard
Chapter 4: Which libraries use the ISO 9001 and why
Part 2: Building your library’s quality management system according to the ISO 9001 standard
Chapter 5: Introduction
Chapter 6: Quality management systems – requirements
Chapter 7: Normative reference
Chapter 8: Terms and definitions
Chapter 9: Quality management system
Chapter 10: Management responsibility
Chapter 11: Resource management
Chapter 12: Product realisation
Chapter 13: Measurement, analysis and improvement
Chapter 14: The certification process
Chapter 15: Further ideas for improving the quality management system
References
Index
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