IT Manager's Handbook
Getting Your New Job Done
- 2nd Edition - July 26, 2010
- Authors: Bill Holtsnider, Brian D. Jaffe
- Language: English
IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today’s IT Management professionals: not only planning… Read more
IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today’s IT Management professionals: not only planning network security and implementing disaster recovery plans, but also such vital tasks as creating budgets, administering compliance, and managing staff. In particular, the book discusses business practices that are most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendor.
This updated version includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management. Information is organized modularly so that instructors and students can delve directly into only the topics needed. Each chapter contains additional resources sections for books, articles, and websites relevant to that topic.
It contains new material on key technology topics such as open source, outsourcing, offshoring, and handhelds, plus updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
New IT managers in all areas of specialty, including technical professionals who are wannabe IT managers.
Chapter One
1.1 Just What Does an IT Manager Do?
1.2 Managers in General
1.3 The Strategic Value of the IT Department
1.4 Develop an IT Strategy
1.5 Additional Resources
Chapter Two
2.1 Keeping Employees Focused
2.2 Avoiding Burnout
2.3 Employee Training
2.4 Performance Reviews
2.5 Additional Resources
Chapter Three
3.1 Why IT Managers Need to Deal with Hiring People
3.2 Write a Position Description
3.3 Recruiters
3.4 Selecting Candidates
3.5 Outsourcing and Offshore Outsourcing
3.6 Additional Resources
Chapter Four
4.1 Projects and “Project Management”: A Quick Overview
4.2 Phase One: Scope the Project
4.3 Phase Two: Develop a Project Plan
4.4 Phase Three: Launch the Project
4.5 Phase Four: Track the Project’s Progress
4.6 Phase Five: Close Out the Project
4.7 Decision-Making Techniques
4.8 What to do If/When the Project Gets Off Track
4.9 Useful Project Management Techniques
4.10 Funding Projects
4.11 Multiple Projects: How to Juggle Well
4.12 Dealing with Non-IT Departments on a Project
4.13 Additional Resources
Chapter Five
5.1 The First Day
5.2 The First Month
5.3 Two IT Departments –
What Happens If Your Company Merges with Another?
5.4 Additional Resources
Chapter Six
6.1 The Budgeting Process
6.2 The Difference between Capital vs. Operating Expense Items
6.3 Lease versus Buy: Which One Is Better?
6.4 Other Budgeting Factors to Consider
6.5 Additional Resources
Chapter Seven
7.1 Dealing with Vendors
7.2 Key Evaluation Metrics
7.3 Getting Current Information
7.4 Purchasing Sources
7.5 Additional Resources
Chapter Eight
8.1 The Importance of Compliance to IT
8.2 The Rules
8.3 How to Comply with the Rules
8.4 Hidden Benefits of Complying with the Rules
8.5 Methodologies and Frameworks
8.6 It’s Not Just Regulatory Compliance
8.7 Additional References
Chapter Nine
9.1 The Technical Environment
9.2 Understanding the User Environment
9.3 TCO and Asset Management
9.4 Standards
9.5 Technology Refreshing
9.6 Additional Resources
Chapter Ten
10.1 Operations Center
10.2 Multiple Environments
10.3 Scheduling Downtime
10.4 Change Management
10.5 Additional References
Chapter Eleven
11.1 Data Center
11.2 The Cable Plant
11.3 Additional Resources
Chapter Twelve
12.1 OSI Model
12.2 IP Addressing
12.4 Wide Area Networks (WANs)
12.5 Remote Access
12.6 Network Management
12.7 Voice and Data Convergence
12.8 Additional Resources
Chapter Thirteen
13.1 A Quick Note on How We Got Here
13.2 Managing Security
13.3 Security Solutions and Technologies
13.4 Types of Threats
13.5 Some Security Stories
13.6 Stay Informed
13.7 Additional Resources
Chapter Fourteen
14.1 Types of Software
14.2 Operating Systems
14.3 Open Source
14.4 Managing Software
14.5 Additional Resources
Chapter Fifteen
15.1 E-mail
15.2 Directory Services
15.3 Enterprise Resource Planning
15.4 Additional Resources
Chapter Sixteen
16.1 Managing the Data
16.2 Disk Storage Technology
16.3 Tape Storage and Backup
16.4 Information Lifecycle Management
16.5 Additional Resources
Chapter Seventeen
17.1 Value of Help Desks
17.2 Components a Help Desk
17.3 Call Tracking
17.4 Staffing
17.5 Service Level Agreements
17.6 User Training
17.7 Additional Resources
Chapter Eighteen
18.1 The Internet
18.2 Corporate Websites
18.3 Intranets
18.4 Creating and Managing Websites
18.5 E-commerce
18.6 Additional Resources
Chapter Nineteen
19.1 User Equipment Issues You’ll Face
19.2 Desktops
19.3 Laptops, Handhelds and Other Portable Equipment
19.4 Additional Resources
Chapter Twenty
20.1 Defining the Scope
20.2 Create a Disaster Recovery Plan
20.3 A Word About Business Continuity
20.4 The Hidden Benefits of Good Disaster Recover Planning
20.5 Additional Resources
1.1 Just What Does an IT Manager Do?
1.2 Managers in General
1.3 The Strategic Value of the IT Department
1.4 Develop an IT Strategy
1.5 Additional Resources
Chapter Two
2.1 Keeping Employees Focused
2.2 Avoiding Burnout
2.3 Employee Training
2.4 Performance Reviews
2.5 Additional Resources
Chapter Three
3.1 Why IT Managers Need to Deal with Hiring People
3.2 Write a Position Description
3.3 Recruiters
3.4 Selecting Candidates
3.5 Outsourcing and Offshore Outsourcing
3.6 Additional Resources
Chapter Four
4.1 Projects and “Project Management”: A Quick Overview
4.2 Phase One: Scope the Project
4.3 Phase Two: Develop a Project Plan
4.4 Phase Three: Launch the Project
4.5 Phase Four: Track the Project’s Progress
4.6 Phase Five: Close Out the Project
4.7 Decision-Making Techniques
4.8 What to do If/When the Project Gets Off Track
4.9 Useful Project Management Techniques
4.10 Funding Projects
4.11 Multiple Projects: How to Juggle Well
4.12 Dealing with Non-IT Departments on a Project
4.13 Additional Resources
Chapter Five
5.1 The First Day
5.2 The First Month
5.3 Two IT Departments –
What Happens If Your Company Merges with Another?
5.4 Additional Resources
Chapter Six
6.1 The Budgeting Process
6.2 The Difference between Capital vs. Operating Expense Items
6.3 Lease versus Buy: Which One Is Better?
6.4 Other Budgeting Factors to Consider
6.5 Additional Resources
Chapter Seven
7.1 Dealing with Vendors
7.2 Key Evaluation Metrics
7.3 Getting Current Information
7.4 Purchasing Sources
7.5 Additional Resources
Chapter Eight
8.1 The Importance of Compliance to IT
8.2 The Rules
8.3 How to Comply with the Rules
8.4 Hidden Benefits of Complying with the Rules
8.5 Methodologies and Frameworks
8.6 It’s Not Just Regulatory Compliance
8.7 Additional References
Chapter Nine
9.1 The Technical Environment
9.2 Understanding the User Environment
9.3 TCO and Asset Management
9.4 Standards
9.5 Technology Refreshing
9.6 Additional Resources
Chapter Ten
10.1 Operations Center
10.2 Multiple Environments
10.3 Scheduling Downtime
10.4 Change Management
10.5 Additional References
Chapter Eleven
11.1 Data Center
11.2 The Cable Plant
11.3 Additional Resources
Chapter Twelve
12.1 OSI Model
12.2 IP Addressing
12.4 Wide Area Networks (WANs)
12.5 Remote Access
12.6 Network Management
12.7 Voice and Data Convergence
12.8 Additional Resources
Chapter Thirteen
13.1 A Quick Note on How We Got Here
13.2 Managing Security
13.3 Security Solutions and Technologies
13.4 Types of Threats
13.5 Some Security Stories
13.6 Stay Informed
13.7 Additional Resources
Chapter Fourteen
14.1 Types of Software
14.2 Operating Systems
14.3 Open Source
14.4 Managing Software
14.5 Additional Resources
Chapter Fifteen
15.1 E-mail
15.2 Directory Services
15.3 Enterprise Resource Planning
15.4 Additional Resources
Chapter Sixteen
16.1 Managing the Data
16.2 Disk Storage Technology
16.3 Tape Storage and Backup
16.4 Information Lifecycle Management
16.5 Additional Resources
Chapter Seventeen
17.1 Value of Help Desks
17.2 Components a Help Desk
17.3 Call Tracking
17.4 Staffing
17.5 Service Level Agreements
17.6 User Training
17.7 Additional Resources
Chapter Eighteen
18.1 The Internet
18.2 Corporate Websites
18.3 Intranets
18.4 Creating and Managing Websites
18.5 E-commerce
18.6 Additional Resources
Chapter Nineteen
19.1 User Equipment Issues You’ll Face
19.2 Desktops
19.3 Laptops, Handhelds and Other Portable Equipment
19.4 Additional Resources
Chapter Twenty
20.1 Defining the Scope
20.2 Create a Disaster Recovery Plan
20.3 A Word About Business Continuity
20.4 The Hidden Benefits of Good Disaster Recover Planning
20.5 Additional Resources
- Edition: 2
- Published: July 26, 2010
- Language: English
BH
Bill Holtsnider
Bill Holtsnider is an experienced writer, educator, and software professional with more than 26 years of experience working in the computer industry. His IT expertise includes working in such diverse areas as stock portfolio management, identity management, and software development. He is the author of six books and a wide range of technical and marketing documentation.
Affiliations and expertise
Senior Writer at ClickFox with more than 26 years of experience working in the computer industryBJ
Brian D. Jaffe
Brian D. Jaffe is a seasoned veteran in the IT community. As an IT professional, he has worked for several Fortune 500 companies including Bristol-Myers Squibb, Time Warner, Philip Morris, and The Interpublic Group of Companies. Currently he is Senior Vice President for Global IT at McCann Worldgroup in New York City, one of the country’s leading advertising agencies. His articles have appeared in Computerworld, InfoWorld, eWeek, and The New York Times.
Affiliations and expertise
Senior Vice President of Global IT, McCann-Erickson AdvertisingRead IT Manager's Handbook on ScienceDirect