IT Manager's Handbook: The Business Edition
- 1st Edition - September 25, 2009
- Authors: Bill Holtsnider, Brian D. Jaffe
- Language: English
- Paperback ISBN:9 7 8 - 0 - 1 2 - 3 7 5 1 1 0 - 2
- eBook ISBN:9 7 8 - 0 - 1 2 - 3 7 5 1 1 1 - 9
IT Manager’s Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for ne… Read more
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IT Manager’s Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT–related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today’s world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, and running an IT organization in a troubled economy. Rich with external references and written in-easy-to-read sections, IT Manager’s Handbook: The Business Edition is the definitive manual to managing an IT department in today’s corporate environment.
- Focuses on Web 2.0 ideas and how they impact and play into today's organizations, so you can keep up on social networking, YouTube, web conferencing, instant messaging, Twitter, RSS Feeds, and other collaboration tools
- Provides strategies on how to get employees to focus in the 24/7 data word
- Discusses key IT topics in 'layman's terms' for business personnel who need to understand IT topics
Newly promoted IT managers looking to get a handle on the business/management portion of their job; Wannabe managers who want to get better insight into the jobs and functions they are aspiring to; The educational market where it is important to show that a career in IT includes more than just 'bits and bytes;' Veteran IT managers who see this book as something to pass along to a protégé or rising star; Non-IT executives (CEOs, CFOs, etc.) who have IT reporting into them and need some insight into the IT world provided to them in language and concepts they can understand
1. The Role of an IT Manager 1.1 Just Exactly What Does an IT Manager Do?1.2 Managers in General1.3 The Strategic Value of the IT Department1.4 Develop an IT Strategy2. Managing your IT Team2.1 Keeping Employees Focused2.2 Avoiding Burnout2.3 Employee Training2.4 Performance Reviews3. Staffing your IT Team3.1 Why IT Managers Need to Deal with Hiring People3.2 Write a Position Description3.3 Recruiters3.4 Selecting Candidates3.5 Outsourcing and Offshore Outsourcing4. Key Principles of Project Management4.1 Projects and "Project Management": A Quick Overview4.2 Phase One: Scope the Project4.3 Phase Two: Develop a Project Plan4.4 Phase Three: Launch the Project4.5 Phase Four: Track the Project’s Progress4.6 Phase Five: Close Out the Project4.7 Decision-Making Techniques4.8 What to Do If/When the Project Gets Off Track4.9 Useful Project Management Techniques4.10 Funding Projects4.11 Multiple Projects: How to Juggle Well4.12 Dealing with Non-IT Departments on a Project5. Changing Companies5.1 The First Day5.2 The First Month5.3 Two IT Departments: What Happens if Your Company Merges with Another?6. Budgeting6.1 The Budgeting Process6.2 The Difference between Capital vs. Operating Expense Items6.3 Lease vs. Buy: Which One Is Better?6.4 Other Budgeting Factors to Consider7. How to Deal with Vendors 7.1 Dealing with Vendors7.2 Key Evaluation Metrics7.3 Getting Current Information7.4 Purchasing Sources8. IT Compliance and Control Issues8.1 The Importance of Compliance to IT8.2 The Rules8.3 How to Comply with the Rules8.4 Hidden Benefits of Complying with the Rules8.5 Methodologies and Frameworks8.6 It’s Not Just Regulatory Compliance8.7 Additional ReferencesBibliographyGlossaryIndex
- Edition: 1
- Published: September 25, 2009
- Language: English
BH
Bill Holtsnider
Bill Holtsnider is an experienced writer, educator, and software professional with more than 26 years of experience working in the computer industry. His IT expertise includes working in such diverse areas as stock portfolio management, identity management, and software development. He is the author of six books and a wide range of technical and marketing documentation.
Affiliations and expertise
Senior Writer at ClickFox with more than 26 years of experience working in the computer industryBJ
Brian D. Jaffe
Brian D. Jaffe is a seasoned veteran in the IT community. As an IT professional, he has worked for several Fortune 500 companies including Bristol-Myers Squibb, Time Warner, Philip Morris, and The Interpublic Group of Companies. Currently he is Senior Vice President for Global IT at McCann Worldgroup in New York City, one of the country’s leading advertising agencies. His articles have appeared in Computerworld, InfoWorld, eWeek, and The New York Times.
Affiliations and expertise
Senior Vice President of Global IT, McCann-Erickson Advertising