Hospital and Healthcare Security

AcknowledgementsIAHSS Healthcare Basic Security Guideline Placement1. The Healthcare EnvironmentCategories of HealthcareTypes of HospitalsNonhospital Side of HealthcareDiverse StakeholdersStaffing the Medical Care FacilityPhysician Role ImpactedThe Healthcare Security AdministratorThe Joint CommissionHealth Insurance Portability and Accountability Act (HIPAA)The Centers for Medicare and Medicaid Services (CMS)2. Protecting a Healing EnvironmentDefining Healthcare SecurityBasic Rationale of Healthcare SecurityEvolution of Healthcare SecuritySecurity, Risk Management, SafetyDeveloping the Security SystemPsychological DeterrentsBasic Security Program ObjectivesExternal ForcesBody of Knowledge3. Security Risks and VulnerabilitiesBasic Healthcare Security Risks/VulnerabilitiesPrimary Security RisksFacility Security Risk Assessment4. Security Management PlanningSecurity Management PlanSecurity Strategic Plan5. Managing the Basic Elements of Healthcare SecurityCustomer ServiceMaintaining an Orderly EnvironmentPreventative PatrolIncident Reporting and InvestigationResponse to Requests for ServiceSecurity CommunicationsParking and Traffic ControlAccident Reporting and InvestigationSecurity Education and TrainingApplicant Background InvestigationReaction to Internal and External EmergenciesEnforcement of Rules and RegulationsAccess ControlLiaison with Law Enforcement and Other Government AgenciesInternal and External AuditsLocks and KeysOther Support ServicesPublic/Employee/Community Relations6. Security Department Organization and StaffingSecurity Function Reporting Level and SupportTypes of Security Staff7. Security Force AdministrationManagementSupervisionRelationship with OfficersMotivationPerformance ManagementThe Security OfficerSelecting Security PersonnelFull-Time Versus Part-Time Security OfficersWage CompensationRetentionPerformance Expectations8. Security Attire and EquipmentUniformsUse of FirearmsOther Equipment ConsiderationsUse of ForceTrainingSecurity Operations Manual9. Training and DevelopmentTraining ConceptsTypes of TrainingNew Security Officer TrainingIAHSS Progressive Certification ProgramSpecialized or Supplemental TrainingElective TrainingLeadership DevelopmentTraining Resources and Records Requirements10. Deployment and Patrol ActivitiesFlexing the Security Staffing PlanDeployment ObjectivesScheduling the Security StaffDeployment Patterns and ConceptsPost AssignmentsBasic Patrol Deployment PlansPatient Care Units/AreasEntrances and ExitsBasic Patrol ConceptsSecurity Officer ResponsePatrol Problems11. Program DocumentationPurpose of RecordsAdministrative RecordsComputer-Generated ReportsBasic RecordsSecurity Supplemental ReportSecurity Condition Report12. Patient Care InvolvementPatientsAssisting with PatientsPatient Risk GroupsPatient PropertyVisitors13. Public Safety LiaisonDynamics of Security and Law Enforcement LiaisonPolice and Security Cooperative ProgramsRequests for Law Enforcement ServicePolice Interaction with Patients and EmployeesSecurity and Law Enforcement LiaisonSecurity and Nonpolice Liaison14. Human Resources and Staff ResponsibilitiesHuman Resources OfficeSelecting Staff Through Due DiligenceApplicant Suitability InformationEmployment Application FormsApplicant Background VerificationDeceptive Applicant InformationBackground Screening ProvidersSecurity Role in the Hiring ProcessStaff Identification BadgesSecurity-Oriented Employment Guidelines15. Employee Involvement and Security AwarenessEmployee Security Education and MotivationHospital Watch16. Investigative ActivityFair Credit Reporting Act (FCRA)Security Versus Police InvestigationTypes of InvestigationIncident Investigations/Two PhasesInvestigator AttributesInterviewing and InterrogationUndercover (Covert) InvestigationsEmployee Informants17. Physical Security SafeguardsBasics of Physical SecurityDesigning a System of PerimetersBarriersLightingTrees and ShrubsLocks and KeysSealsGlazing (Glass)Fastening Down EquipmentMarking PropertySafesSignageCrime Prevention Through Environmental Design18. Electronic Security System IntegrationSecurity Master PlanSecurity Design ConsiderationsThe Central Security StationAlarmsAccess ControlVideo SurveillanceOther Security Technology Applications in HealthcareTesting of Security System ComponentsSecurity Technology Implementation Tips19. Preventing and Managing Healthcare Conflict and ViolenceThe Who (Perpetrators/Visitors)The What and the WhyThe When and the WhereThe Management of Healthcare ViolencePreventing Violence in the Workplace20. Security Sensitive AreasSecurity Sensitive AreasInfant Abductions from HCFsIdentificationED SecurityThe Hospital Pharmacy21. Areas of Special ConcernHealth Information ManagementChild Development CentersBusiness Office/CashiersInformation TechnologyIntensive Care UnitsGift ShopsCompressed Medical GasesFood ServiceRoof Areas22. Off-Campus ConsiderationsThe Need for Off-Campus Facilities and Services23. Parking Control and SecurityTypes of Parking AreasParking Shuttle ServiceValet ServiceTypes of ParkersAutomated ControlsTraffic Flow and Space AllocationPay-for-ParkingParking System Violators24. Emergency Preparedness—Planning and ManagementBasics of Emergency PlanningPrimary Manmade Emergency EventsAccidental and Natural Emergency EventsGeneral Administrative and Operational Issues25. A Primer for Healthcare ExecutivesGlossaryAppendix I Monthly Occurrence ReportAppendix II Security Services Request for ProposalIndex