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Hospital and Healthcare Security
5th Edition - October 12, 2009
Authors: Tony W York, Russell Colling
Hardback ISBN:
9 7 8 - 1 - 8 5 6 1 7 - 6 1 3 - 2
eBook ISBN:
9 7 8 - 0 - 0 8 - 0 8 8 6 0 2 - 2
Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and… Read more
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Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable.
- Practical support for healthcare security professionals, including operationally proven policies, and procedures
- Specific assistance in preparing plans and materials tailored to healthcare security programs
- Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments
- General principles clearly laid out so readers can apply the industry standards most appropriate to their own environmentNEW TO THIS EDITION:
- Quick-start section for hospital administrators who need an overview of security issues and best practices
Healthcare security supervisors, managers, and directors; facility directors, risk managers, safety and emergency staff, healthcare administrators, vendors of healthcare security products and services, students of Healthcare Administration and Criminal Justice
AcknowledgementsIAHSS Healthcare Basic Security Guideline Placement1. The Healthcare EnvironmentCategories of HealthcareTypes of HospitalsNonhospital Side of HealthcareDiverse StakeholdersStaffing the Medical Care FacilityPhysician Role ImpactedThe Healthcare Security AdministratorThe Joint CommissionHealth Insurance Portability and Accountability Act (HIPAA)The Centers for Medicare and Medicaid Services (CMS)2. Protecting a Healing EnvironmentDefining Healthcare SecurityBasic Rationale of Healthcare SecurityEvolution of Healthcare SecuritySecurity, Risk Management, SafetyDeveloping the Security SystemPsychological DeterrentsBasic Security Program ObjectivesExternal ForcesBody of Knowledge3. Security Risks and VulnerabilitiesBasic Healthcare Security Risks/VulnerabilitiesPrimary Security RisksFacility Security Risk Assessment4. Security Management PlanningSecurity Management PlanSecurity Strategic Plan5. Managing the Basic Elements of Healthcare SecurityCustomer ServiceMaintaining an Orderly EnvironmentPreventative PatrolIncident Reporting and InvestigationResponse to Requests for ServiceSecurity CommunicationsParking and Traffic ControlAccident Reporting and InvestigationSecurity Education and TrainingApplicant Background InvestigationReaction to Internal and External EmergenciesEnforcement of Rules and RegulationsAccess ControlLiaison with Law Enforcement and Other Government AgenciesInternal and External AuditsLocks and KeysOther Support ServicesPublic/Employee/Community Relations6. Security Department Organization and StaffingSecurity Function Reporting Level and SupportTypes of Security Staff7. Security Force AdministrationManagementSupervisionRelationship with OfficersMotivationPerformance ManagementThe Security OfficerSelecting Security PersonnelFull-Time Versus Part-Time Security OfficersWage CompensationRetentionPerformance Expectations8. Security Attire and EquipmentUniformsUse of FirearmsOther Equipment ConsiderationsUse of ForceTrainingSecurity Operations Manual9. Training and DevelopmentTraining ConceptsTypes of TrainingNew Security Officer TrainingIAHSS Progressive Certification ProgramSpecialized or Supplemental TrainingElective TrainingLeadership DevelopmentTraining Resources and Records Requirements10. Deployment and Patrol ActivitiesFlexing the Security Staffing PlanDeployment ObjectivesScheduling the Security StaffDeployment Patterns and ConceptsPost AssignmentsBasic Patrol Deployment PlansPatient Care Units/AreasEntrances and ExitsBasic Patrol ConceptsSecurity Officer ResponsePatrol Problems11. Program DocumentationPurpose of RecordsAdministrative RecordsComputer-Generated ReportsBasic RecordsSecurity Supplemental ReportSecurity Condition Report12. Patient Care InvolvementPatientsAssisting with PatientsPatient Risk GroupsPatient PropertyVisitors13. Public Safety LiaisonDynamics of Security and Law Enforcement LiaisonPolice and Security Cooperative ProgramsRequests for Law Enforcement ServicePolice Interaction with Patients and EmployeesSecurity and Law Enforcement LiaisonSecurity and Nonpolice Liaison14. Human Resources and Staff ResponsibilitiesHuman Resources OfficeSelecting Staff Through Due DiligenceApplicant Suitability InformationEmployment Application FormsApplicant Background VerificationDeceptive Applicant InformationBackground Screening ProvidersSecurity Role in the Hiring ProcessStaff Identification BadgesSecurity-Oriented Employment Guidelines15. Employee Involvement and Security AwarenessEmployee Security Education and MotivationHospital Watch16. Investigative ActivityFair Credit Reporting Act (FCRA)Security Versus Police InvestigationTypes of InvestigationIncident Investigations/Two PhasesInvestigator AttributesInterviewing and InterrogationUndercover (Covert) InvestigationsEmployee Informants17. Physical Security SafeguardsBasics of Physical SecurityDesigning a System of PerimetersBarriersLightingTrees and ShrubsLocks and KeysSealsGlazing (Glass)Fastening Down EquipmentMarking PropertySafesSignageCrime Prevention Through Environmental Design18. Electronic Security System IntegrationSecurity Master PlanSecurity Design ConsiderationsThe Central Security StationAlarmsAccess ControlVideo SurveillanceOther Security Technology Applications in HealthcareTesting of Security System ComponentsSecurity Technology Implementation Tips19. Preventing and Managing Healthcare Conflict and ViolenceThe Who (Perpetrators/Visitors)The What and the WhyThe When and the WhereThe Management of Healthcare ViolencePreventing Violence in the Workplace20. Security Sensitive AreasSecurity Sensitive AreasInfant Abductions from HCFsIdentificationED SecurityThe Hospital Pharmacy21. Areas of Special ConcernHealth Information ManagementChild Development CentersBusiness Office/CashiersInformation TechnologyIntensive Care UnitsGift ShopsCompressed Medical GasesFood ServiceRoof Areas22. Off-Campus ConsiderationsThe Need for Off-Campus Facilities and Services23. Parking Control and SecurityTypes of Parking AreasParking Shuttle ServiceValet ServiceTypes of ParkersAutomated ControlsTraffic Flow and Space AllocationPay-for-ParkingParking System Violators24. Emergency Preparedness—Planning and ManagementBasics of Emergency PlanningPrimary Manmade Emergency EventsAccidental and Natural Emergency EventsGeneral Administrative and Operational Issues25. A Primer for Healthcare ExecutivesGlossaryAppendix I Monthly Occurrence ReportAppendix II Security Services Request for ProposalIndex
- No. of pages: 720
- Language: English
- Published: October 12, 2009
- Imprint: Butterworth-Heinemann
- Hardback ISBN: 9781856176132
- eBook ISBN: 9780080886022
TY
Tony W York
Tony W. York, CHPA, CPP is an influential leader in the healthcare security field with over 30 years of healthcare security executive experience. He is a past president of IAHSS (‘07-’08) and a long-standing leader of the Council on Guidelines. He is also a founding member and contributing author to the Security Design Guidelines for Healthcare Facilities. He has won numerous awards for his contributions to the advancement of healthcare security. He is board-certified in security management with Certified Protection Professional designation and Distinguished Certified Healthcare Protection Administrator. He holds an Executive MBA from the University of Denver, M.S. in Loss Prevention and Safety from Eastern Kentucky University, and a B.S. degree in Criminal Justice from Appalachian State University. He is currently Executive Vice President – Healthcare for the Paladin Security Group and the founder and principal consultant for FlyBox, LLC, a safeness consultancy.
Affiliations and expertise
Executive Vice President, Healthcare, Paladin Security Group; founder and principal consultant, FlyBox, LLC, CO, USARC
Russell Colling
Russell L. Colling, CPP, CHPA, M.S. Security Management - Michigan State, has worked for over 40 years in healthcare administration and healthcare security management and is also the founding president of the International Association for Healthcare Security and Safety (IAHSS). Mr. Colling was formerly the Executive Vice President of Security Services at Hospital Shared Services of Colorado. He has authored two books with the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and also has extensive experience in security litigation cases.