Handbook of Hospitality Operations and IT
- 1st Edition - June 9, 2008
- Latest edition
- Editor: Peter Jones
- Language: English
Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholar… Read more
Purchase options
Description
Description
Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Key features
Key features
* Theories of operations management, involving the processing of materials, customers and information
* The responsibilities of the operations manager: quality, productivity, and innovation
* The role of the customer in operations management
* Major aspects of operations and information management in hospitality
* The responsibilities of the operations manager: quality, productivity, and innovation
* The role of the customer in operations management
* Major aspects of operations and information management in hospitality
Readership
Readership
Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructors
Table of contents
Table of contents
Operations Management theory (Jones); Hospitality systems (Ball); The ‘Servicescape’ (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O’Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
Product details
Product details
- Edition: 1
- Latest edition
- Published: August 18, 2008
- Language: English
About the editor
About the editor
PJ
Peter Jones
Affiliations and expertise
Associate Dean (International) and ITCA Chair of Production and Operations Management,
Faculty of Management & Law, University of Surrey, UKView book on ScienceDirect
View book on ScienceDirect
Read Handbook of Hospitality Operations and IT on ScienceDirect