Handbook of Hospital Administration
- 1st Edition - December 10, 2015
- Authors: Govind Madhav, Santosh Kumar
- Language: English
- Paperback ISBN:9 7 8 - 8 1 - 3 1 2 - 4 2 5 7 - 5
- eBook ISBN:9 7 8 - 8 1 - 3 1 2 - 4 2 5 8 - 2
Hospitality in hospitals today is the need of the hour, however it is the most neglected aspect in hospitals in India. This book provides structured and detailed expositio… Read more
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Hospitality in hospitals today is the need of the hour, however it is the most neglected aspect in hospitals in India.
This book provides structured and detailed exposition on hospital and health care administration emphasizing on optimum utilization of resources and cost-effective health care services ensuring quality of care. The practical experience in the health sector has been put into paper in the form of this book with the purpose:
• To improve the delivery of health services by improving administration through education, system flowcharts, record maintaining.
• To gain specific understanding of the nature and orientation of employee in the health care industry, their attitude, motivation, commitment, professional growth.
• To understand the practical aspects of these techniques for application to health industry.
• To gain awareness of the various management technique s and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation.
- Flowcharts, pictures, tables and schematic illustrations present the practical implementation of various steps and methodologies of health services
- Presentation of various management techniques and methods like manpower planning, job techniques, work assessment, employee and patient counselling, cost-effectiveness analysis, marketing planning, NABH preparation
Contents
Message
Preface
Acknowledgements
1. Hospital Administration
Definition
How to Manage a Standard Hospital
Front Office
Patient Care
Patient Centric Approach
Personal Grooming, Hygiene, and Etiquette
Consultant to Consultation
Floor Nursing Department Responsibility
Billing Department Role in Health Check up
Diagram for HCU
Billing Counter Structure
Dietary
Work Safety
Patients Discharge and Satisfaction
2. Administration of Hospital Marketing
Marketing Skill
Hospital Marketing
Marketing Planning and Control
Marketing Activity and Accountability for a Hospital
Role of Health Check-up
Insurance
3. Housekeeping Administration
Introduction
Procedure
A. Training
B. Housekeeping Services
C. Door, Lift Cleaning
D. Room and Floor Cleaning
Toilet – Cleaning
E. Toilet & Wash Basin Cleaning
F. Computer Cleaning
Bed Preparation
G. Deluxe Bed-Making
H. Empty Bed-Making
I. Bed-Making Occupied with Patient
J. Patient Dress Changing
K. Patient Mobilization Ward to Investigation Room
L. Patient Sponging and Grooming
M. Use of Bedpan and Urinal Pot
N. Linen Training
O. Laundry Management
P. Body Fluid Spill Management
Management of Spillages of Waste
Q. Mercury Management
R. Dead Body Preparation
Laundry Process and Management
Linen Disposal Procedures
Laundry Gate Pass (In-House)
Laundry Gate Pass (Outsource)
4. Housekeeping Format
Evaluation of Housekeeping Department
Hospital Housekeeping Cleaning Schedule
5. Hospitality Charts
6. Biomedical Waste
Introduction
Legislation
Waste Minimization
Hazardous Waste
Mock Training Module
7. Infection Control
Hand Hygiene Techniques
Hospital-Acquired Infection
How to Manage Disinfection
8. Security and Safety Administration
Hospital Theft and Security Measures
Fire Management Training
Fire Mock Drill
Fire Evacuation
What are the Problems in the Management of Disaster in Hospital?
9. National Accreditation Board for Hospitals (NABH)
and Healthcare Providers’ Guidelines
Key Activities for National Accreditation
Board for Hospitals (NABH)
Project Profile for the Hospital
Index
- Edition: 1
- Published: December 10, 2015
- Language: English
GM
Govind Madhav
Affiliations and expertise
Mr. Govind Madhav BA Psychology
Sr. Manager Business Development
Nirmal Hospital Pvt.Ltd.
Ring Road ,SURAT [GUJARAT]