Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development

1. e-Government development and its impact on information management

• Abstract
• 1.1 e-Government development
• 1.2 The public sector information directive
• 1.3 Information infrastructure
• 1.4 Conclusion
• References

2. Records management

• Abstract
• 2.1 The current information landscape and the proliferating information acronyms
• 2.2 Records management
• 2.3 Records and their role in society
• 2.4 Provenance
• 2.5 Electronic records management systems
• 2.6 Conclusion
• References

3. Enterprise content management (ECM)

• Abstract
• 3.1 Enterprise content management
• 3.2 Enterprise content management definitions
• 3.3 ECM development driving factors
• 3.4 Structured, weakly structured, and unstructured content
• 3.5 The ECM salient factors
• Conclusion
• References

4. Two principles governing the management of records

• Abstract
• 4.1 The life-cycle model
• 4.2 The Records Continuum Model
• 4.3 The use of the models in practice
• 4.4 Conclusion
• References

5. Differences and similarities between enterprise content management and records management

• Abstract
• 5.1 Introduction
• 5.2 The study on the information management strategies of the two Swedish municipalities
• 5.3 The literature review results
• 5.4 The overlap between enterprise content management and the information management strategies of the two municipalities
• 5.5 Conclusion
• References
• Appendix A Interview guide—The study on the information management strategies of the municipalities
• A.1 The management of structured and unstructured information
• A.2 ECM is closely linked to business process analysis (; Butler Group, 2003). In order to identify relevant information, the processes that generate it need to be identified
• A.3 Information management systems and enterprise architecture
• A.4 E-Government and e-services have meant increased transparency, accountability, and interaction with the citizens through information made available via government agencies’ websites (Navarra and Cornford, 2005)
• A.5 Organizational changes
• A.6 Effective information management aims to elevate efficiency, enable organizations to meet with compliance and to deliver quality services. These are some of the reasons behind the ECM initiative
• A.7 Collaboration and information dissemination
• A.8 Repurposing of information
• A.9 Information overload
• A.10 Knowledge capture is an important aspect of the ECM strategy and this might be of great disadvantage when employees retire or leave
• A.11 Long-term preservation of information

6. Information culture

• Abstract
• 6.1 Introduction
• 6.2 Definitions of information culture
• 6.3 Information culture models and typologies
• 6.4 Information culture and business success
• 6.5 Exploring information culture using the Information Culture Framework (ICF)
• 6.6 The records governance model and trust in organizational systems
• 6.7 Conclusion
• References
• Interview Schedule

7. Accountability, transparency, and the role of information management

• Abstract
• 7.1 Introduction
• 7.2 Transparency and accountability
• 7.3 Access to government information
• 7.4 Promoting transparency and accountability
• 7.5 Addressing past harms in postconflict societies
• 7.6 Conclusion
• References