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Effective Communication for Health Professionals
- 2nd Edition - September 4, 2019
- Author: Elsevier Inc
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 6 2 5 4 5 - 6
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 6 8 1 3 3 - 9
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 6 8 1 3 2 - 2
Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Profe… Read more
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Request a sales quoteEnsure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations.
- UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews.
- Easy-to-read style provides practical information, hints, and tips.
- Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter.
- Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication.
- Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you’ve learned to practice.
- Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers.
- End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter.
- Cover image
- Title page
- Table of Contents
- Copyright
- Contributors
- Reviewers
- Preface
- Evolve Resources
- 1: Communicating in Health Care
- The Importance of Communication in Health Care
- How We Communicate
- Communicating with Patients
- Checking Your Comprehension
- Expanding Critical Thinking
- 2: Gathering Information
- The Patient Interview
- Setting the Stage
- Gathering Information
- Responding to the patient
- Summarizing the Information
- Checking Your Comprehension
- Expanding Critical Thinking
- 3: Educating Patients
- Function of Patient Education
- Assessment of Patient Needs
- Planning for Patient Education
- Implementing the Plan
- Evaluating Patient Comprehension
- Documenting the Results
- Checking your comprehension
- Expanding Critical Thinking
- 4: Communicating With Diverse Patient Groups
- Introduction
- The Diversity of the Patient Experience
- Awareness of Cultural Biases
- Ethnic and Racial Diversity
- Diversity in Sex, Gender, and Gender Identity
- Sexual Orientation
- Religious Diversity
- Diversity in Age
- Checking Your Comprehension
- Expanding Critical Thinking
- 5: Communicating Through Barriers
- Introduction
- Language Barriers
- Sensory Barriers
- Patients and Stress
- “Challenging” Patients and Family Members
- Discussing Sensitive Topics
- Patients Experiencing Abuse
- Checking Your Comprehension
- Expanding Critical Thinking
- 6: Communicating Through Illnesses and Disorders
- Introduction
- Individuals Living with Illness
- Cancer
- Depression
- Suicidal Ideation
- Generalized Anxiety Disorder
- Substance Use Disorder and Addiction
- Dementia
- Eating Disorders
- Autism Spectrum Disorder
- Somatic Symptom Disorders and Assuming the Sick Role
- Checking Your Comprehension
- Expanding critical thinking
- 7: Communicating Through the Grief Process
- Introduction
- Shifting Perspectives on Death
- Theories Dealing with Loss and Grief
- Coping with Loss and Grief
- Grief and Diversity
- Support Resources
- Hospice
- Checking Your Comprehension
- Expanding critical thinking
- 8: Communicating in the Workplace
- Introduction
- Professionalism
- The Health Information Portability and Accountability Act
- Interdisciplinary Communication
- Communicating as a Manager of People
- Telephone Communication
- Email
- Professional and Formal Business Letters
- Checking Your Comprehension
- Expanding critical thinking
- 9: Documenting Patient Care
- Introduction
- The Health Record
- Coding
- Checking Your Comprehension
- Expanding Critical Thinking
- Appendix: Answers to Checking Your Comprehension
- Glossary
- Bibliography
- Index
- No. of pages: 256
- Language: English
- Edition: 2
- Published: September 4, 2019
- Imprint: Elsevier
- Paperback ISBN: 9780323625456
- eBook ISBN: 9780323681339
- eBook ISBN: 9780323681322