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Cost-Justifying Usability
- 1st Edition - May 2, 1994
- Editors: Randolph G. Bias, Deborah J. Mayhew
- Language: English
- Hardback ISBN:9 7 8 - 0 - 1 2 - 0 9 5 8 1 0 - 8
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 5 0 3 2 5 - 7
Today's increasingly competitive and fiscally constrained business environment is fostering the need to cut costs and justify expenditures. Usability engineering is not yet… Read more
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Request a sales quoteToday's increasingly competitive and fiscally constrained business environment is fostering the need to cut costs and justify expenditures. Usability engineering is not yet universally accepted, nor is it yet an integrated aspect of software engineering, and would-be usability champions need more help than ever to win the funding necessary to introduce and promote usability engineering techniques.
Cost-Justifying Usability is the first book to address pragmatically and in detail the question of how usability engineering professionals and their managers can cost-justify their proposals and efforts. The book offers specific techniques for quantifying costs and benefits, making a convincing and successful business case for investment in usability engineering.
This book comprises a thorough and well-integrated collection of chapters written by experienced and prominent usability experts. Taken together, these chapters provide readers with:
An overall framework for cost-justifying usability engineering programs that can be applied to any context
An examination of the unique factors and issues in cost-justifying usability efforts for three very different types of organizations: vendor companies, international development organizations, and contractor companies
Case studies of successful cost-justification efforts
A look at some special issues regarding cost-justification of usability, including"discount"usability engineering techniques, success factors for introducing usability engineering into development organizations, specialized tools for usability cost-justification, and a look to the future of usability engineering
Practical and effective insight for human factors professionals, interface designers, software development managers, and human factors educators
Cost-Justifying Usability is the first book to address pragmatically and in detail the question of how usability engineering professionals and their managers can cost-justify their proposals and efforts. The book offers specific techniques for quantifying costs and benefits, making a convincing and successful business case for investment in usability engineering.
This book comprises a thorough and well-integrated collection of chapters written by experienced and prominent usability experts. Taken together, these chapters provide readers with:
An overall framework for cost-justifying usability engineering programs that can be applied to any context
An examination of the unique factors and issues in cost-justifying usability efforts for three very different types of organizations: vendor companies, international development organizations, and contractor companies
Case studies of successful cost-justification efforts
A look at some special issues regarding cost-justification of usability, including"discount"usability engineering techniques, success factors for introducing usability engineering into development organizations, specialized tools for usability cost-justification, and a look to the future of usability engineering
Practical and effective insight for human factors professionals, interface designers, software development managers, and human factors educators
Human factors professionals; software engineers and computer graphics professionals involved in the development of user interfaces; and HCI and software development managers.
Part I: A Framework: R.G. Bias, Wherefore Cost Justification of Usability: Pay Me Now or Pay Me Later--But How Much? D.J. Mayhew and M. Mantei, A Basic Framework for Cost-Justifying Usability Engineering. C.-M. Karat, A Business Case Approach to Usability Cost Justification. Part II: Approaches to Cost-Justifying Usability: K. Ehrlich and J.A. Rohn, Cost Justification of Usability Engineering: A Vendors Perspective. S.M. Dray and C.-M. Karat, Human Factors Cost Justification of an Internal Development Project. C.L. Mauro, Cost-Justifying Usability in a Contractor Company. Part III: Case Studies: M.E. Cox, P. ONeal, and W.L. Pendley, UPAR Analysis: Dollar Measurementof a Usability Indicator for Software Products. D.J. Mayhew, Cost-Benefit Analysis of Upgrading Computer Hardware. N. Aykin, Reuse: A Case Study on Cost-Benefit of Adopting a Common Software Development Tool. M.C. Harrison, R.L. Henneman, and L.A. Blatt, Design of a Human Factors Cost-Justification Tool. Part IV: Special Issues: J. Nielsen, Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier. R. Brooks, Justifying Prepaid Human Factors for User Interfaces. D.J. Mayhew and R.G. Bias, Organizational Inhibitors and Facilitators. R.G. Bias and D.J. Mayhew, Summary: A Place at the Table. Chapter References. Index.
- No. of pages: 334
- Language: English
- Edition: 1
- Published: May 2, 1994
- Imprint: Morgan Kaufmann
- Hardback ISBN: 9780120958108
- eBook ISBN: 9780080503257
RB
Randolph G. Bias
Randolph G. Bias is an associate professor in the University of Texas at Austin School of Information. With a Ph.D. in cognitive psychology from The University of Texas at Austin, Bias spent two decades in industry as a human factors professional, addressing software usability for AT&T Bell Labs, IBM, and then BMC Software where he founded and managed the usability department.
Affiliations and expertise
University of Texas at AustinDM
Deborah J. Mayhew
Dr. Deborah J. Mayhew is owner and principal of Deborah J. Mayhew & Associates, a consulting firm based in Massachusetts, offering courses and consulting on all aspects of Usability Engineering and user interface design. Clients include American Airlines, AT&T, Ford,Harvard Univeristy, and NASA. Dr. Mayhew received her Ph.D. in Experimental Cognitive Psychology from Tufts University. She is the author of Principles and Guidelines in Software User Interface Design (Prentice Hall), a coeditor of Cost-Justifying Usability (Academic Press), and a contributor to Human Factors and Web Development.
Affiliations and expertise
Deborah J. Mayhew and Associates, West Tisbury, MA, U.S.A.