Configuration Management Metrics
- 1st Edition - August 26, 2009
- Imprint: William Andrew
- Author: Frank B. Watts
- Language: English
- eBook ISBN:9 7 8 - 1 - 4 3 7 7 - 7 8 3 4 - 2
Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measur… Read more
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Request a sales quoteConfiguration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.
- Provides detailed guidance on developing and implementing measurement systems and reports
- Demonstrates methods of graphing and charting data, with benchmarks
- A practical resource for the development of Engineering Documentation Control processes
- Includes basic principles of Product Lifecycle processes and their measurement
Engineering designers and managers, anyone involved in configuration management functions
Acknowledgements
Preface
List of figures
List of tables
1 Introduction
What is CM?
Setting the stage for innovation
Bridge the gap
CM processes
Why is measurement important
Importance/urgency of metrics
CM process ladder
Process quality
2 Metrics and process requirements
Timeliness of reporting
The first step to improvement
Not enough data/too much data
Metric formats
Thru-put time
Frequency of reporting
Policy and procedure requirements
Work in process (WIP) and thru-put time
Getting management’s attention
Management champion
Training metrics
Setting goals
Tooting your horn
Facts database
Benchmarking
Benchmarking survey – general
3 New item release
Release standards, definition and rules
New product time to market
Release process flow diagram
Release activity data
Release activity summary
Release – sorting out what’s important
Development process case study
Release in lead time
Release time benchmarks
Support and manufacturing process documents
Other engineering release metrics
Release process quality
Release phase status
Benchmarking survey – release process
4 Order entry and fulfillment
Order entry process
Order fulfillment
Promise to deliver
Make to order
Design to order
Make to print
Make to stock
Order entry and fulfillment process quality
5 Bill of material (BOM) process
BOM process standards
Part number assignment
Item master file
Multiple BOMs
BOM reconciliation and correction
New product BOM status
BOM levels
Benchmarking survey – BOM process
6 Request process
Request process standards
Request flow diagram
Request action items list
Request process time metrics
Request rejection is OK
Benchmarking survey – request process
7 Ancillary processes
Deviations
Deviation standards
Deviation to make a fast change
Service parts
Publications
Failure reporting
8 Change cost
Benchmarking survey – change cost
Cost standards
Average cost of a change
Payback
Market demand
Cost metric and application
Real cost reductions
Other possible cost metrics
Bottom line
9 Change process
Change standards
Interchangeability
Change class
Change control process flow
Engineering phase
Technical release/point of no return
Configuration Management phase
Manufacturing phase
Change process summary
Case study
Engineering phase metrics
Point of no return metrics
CM phase metrics
Manufacturing phase metrics
Total change process time
Change process quality
Benchmarking survey – change process
10 Field change metrics
Field change standards
Field change process flow
Field change order metrics
Field installation performance
Field change volume
Benchmarking survey – field changes
Chapter 11 Definitions
Data dictionary
Acronyms and terms
Summary
Index
Preface
List of figures
List of tables
1 Introduction
What is CM?
Setting the stage for innovation
Bridge the gap
CM processes
Why is measurement important
Importance/urgency of metrics
CM process ladder
Process quality
2 Metrics and process requirements
Timeliness of reporting
The first step to improvement
Not enough data/too much data
Metric formats
Thru-put time
Frequency of reporting
Policy and procedure requirements
Work in process (WIP) and thru-put time
Getting management’s attention
Management champion
Training metrics
Setting goals
Tooting your horn
Facts database
Benchmarking
Benchmarking survey – general
3 New item release
Release standards, definition and rules
New product time to market
Release process flow diagram
Release activity data
Release activity summary
Release – sorting out what’s important
Development process case study
Release in lead time
Release time benchmarks
Support and manufacturing process documents
Other engineering release metrics
Release process quality
Release phase status
Benchmarking survey – release process
4 Order entry and fulfillment
Order entry process
Order fulfillment
Promise to deliver
Make to order
Design to order
Make to print
Make to stock
Order entry and fulfillment process quality
5 Bill of material (BOM) process
BOM process standards
Part number assignment
Item master file
Multiple BOMs
BOM reconciliation and correction
New product BOM status
BOM levels
Benchmarking survey – BOM process
6 Request process
Request process standards
Request flow diagram
Request action items list
Request process time metrics
Request rejection is OK
Benchmarking survey – request process
7 Ancillary processes
Deviations
Deviation standards
Deviation to make a fast change
Service parts
Publications
Failure reporting
8 Change cost
Benchmarking survey – change cost
Cost standards
Average cost of a change
Payback
Market demand
Cost metric and application
Real cost reductions
Other possible cost metrics
Bottom line
9 Change process
Change standards
Interchangeability
Change class
Change control process flow
Engineering phase
Technical release/point of no return
Configuration Management phase
Manufacturing phase
Change process summary
Case study
Engineering phase metrics
Point of no return metrics
CM phase metrics
Manufacturing phase metrics
Total change process time
Change process quality
Benchmarking survey – change process
10 Field change metrics
Field change standards
Field change process flow
Field change order metrics
Field installation performance
Field change volume
Benchmarking survey – field changes
Chapter 11 Definitions
Data dictionary
Acronyms and terms
Summary
Index
- Edition: 1
- Published: August 26, 2009
- No. of pages (eBook): 280
- Imprint: William Andrew
- Language: English
- eBook ISBN: 9781437778342
FW
Frank B. Watts
Frank Watts has over forty-eight years of industrial and consultation experience as a design engineer, industrial engineer, manufacturing engineer, systems analyst, project manager, and in management. He founded his own specialist configuration management company to provide specific expertise in product release, change control, bills of material and other engineering documentation control issues.
Formally a director of engineering services, a director of operations and a director of manufacturing engineering, Watts has worked for Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has guided the development of engineering change control processes at numerous companies and made significant contributions towards improving new product release processes, installing MRP/ERP systems and new numbering systems, as well as helping companies attain a single BOM database and guided reengineering of CM processes. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.
Affiliations and expertise
NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.Read Configuration Management Metrics on ScienceDirect