Communication
Core Interpersonal Skills for Health Professionals
- 3rd Edition - May 13, 2016
- Author: Gjyn O'Toole
- Language: English
- eBook ISBN:9 7 8 - 0 - 7 2 9 5 - 8 5 7 7 - 4
- eBook ISBN:9 7 8 - 0 - 7 2 9 5 - 8 5 7 9 - 8
The third edition of Communication: Core Interpersonal Skills for Health Professionals is an essential guide to clear and effective communication in a multidiscipl… Read more
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The third edition of Communication: Core Interpersonal Skills for Health Professionals is an essential guide to clear and effective communication in a multidisciplinary healthcare setting.
Divided into four sections, the title takes the reader on a journey of reflection upon personal communication styles and habits. Essential communication strategies and skills are reviewed to rebuild and enhance future practice. The fully revised third edition by Gjyn O'Toole will appeal to the health student and practitioner seeking to improve communication style and practice in an increasingly complex healthcare environment.
- Individual and group activities integrated throughout, designed to promote communication skill, reflection and awareness
- Key communication challenges addressed – conflict, cultural variations, misunderstandings, ethical issues, communicating over distances, written documentation and electronic forms of communication including social networking sites
- Updated online evolve resources for lecturers and students at evolve.elsevier.com
- Updated illustrations
Section 1: The Significance of Effective Interpersonal Communication in the Health Professional1. Effective communication for health professionals 2. The overarching goal of communication for health professionals3. The specific goals of communication for health professionals: 1 Introductions & providing information, including constructive feedback4. The specific goals of communication for health professionals: 2 Questioning, comforting and confrontingSection 2: Achieving Effective Communication by Developing Awareness within the Health Professional5. Awareness of and need for reflective practice 6. Awareness of self7. Awareness of how personal assumptions affect communication8. Awareness of the ‘Person/s’9. Awareness of the effects of non-verbal communication10. Awareness of listening to facilitate Person/s-centred communication11. Awareness of different environments that can affect communicationSection 3: Understanding and Managing Realities of Communication as a health professional12. Holistic Communication resulting in holistic care13. Conflict and communication14. Culturally congruent communication15. Communicating with Indigenous Peoples16. Misunderstandings and communication17. Ethical communication 18. Providing Health Care by Long-Distance (Remote) communication 19. Documentation: ‘one-way’ Professional communication 20. Personal & Professional electronic (not face-to-face) or absent audience communication 12. Holistic Communication resulting in holistic careSection 4: Scenarios to guide communication: Opportunities to practice communicating effectively with ‘the Person/s’21. Person/s experiencing strong negative emotions22. Person/s in particular stages of the lifespan23. Person/s fulfilling particular life roles24. Person/s experiencing particular conditions25. Person/s in particular contexts
- Edition: 3
- Published: May 13, 2016
- Language: English
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Gjyn O'Toole
Gjyn retired from academia in 2020.
Affiliations and expertise
Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia