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Communication in Nursing

  • 7th Edition - November 23, 2011
  • Latest edition
  • Author: Julia Balzer Riley
  • Language: English

Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th E… Read more

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Description

Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

Key features

    • Moments of Connection boxes highlight the outcomes and benefits of successful communication.
    • Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application.
    • Reflections On… boxes give you a specific task to help you integrate chapter material into the broader scope of nursing practice.
    • Exercises throughout the book help you master chapter techniques and strengthen your communication skills.

    Table of contents

    PART 1: Getting Started: Basic Communication Competence


    1. Responsible, Assertive Care Communication in Nursing


    2. The Client-Nurse Relationship: A Helping Relationship


    3. Solving Problems Together


    4. Understanding Each Other: Communication and Culture


    5. Working Together in Groups


    6. Electronic Communication

    PART 2: Building Relationships


    7. Warmth


    8. Respect


    9. Genuineness


    10. Empathy


    11. Self Disclosure


    12. Specificity


    13. Asking Questions


    14. Expressing Opinions


    15. Humor


    16. Spirituality

    PART 3: Building Confidence


    17. Requesting Support


    18. Overcoming Evaluation Anxiety


    19. Feedback


    20. Relaxation


    21. Imagery


    22. Positive Self-Talk

    PART 4: Meeting Challenges


    23. Confrontation


    24. Refusing Unreasonable Requests


    25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues


    26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues


    27. Communicating Assertively and Responsibly with Unpopular Clients

    Review quotes

    "Riley's book is an excellent book that provides a wide ranging coverage of the subjects that could be considered to be under the umbrella of communications. The pre-registration student would find this book especially helpful when studying those modules that have a communications flavour to them...These chapters mean that the book can prove helpful to the nurse at any point in their career providing timely reminders of the best strategies to use in order to facilitate efficient communications with clients...This book would probe most useful to the pre-registration student studying a communications module. However, the inclusion of chapters on real world situations can help to extend the appeal of this book."

    Nursing Times, January 2013

    Product details

    • Edition: 7
    • Latest edition
    • Published: November 23, 2011
    • Language: English

    About the author

    JB

    Julia Balzer Riley

    Affiliations and expertise
    Faculty, “Caring Science, Mindful Practice, Massive Open Online Course (MOOC)” through the Watson Caring Science Institute, Faculty, Sage-ing® International, President Constant Source Seminars, Ellenton, Florida, USA