CMDB Systems

Making Change Work in the Age of Cloud and Agile

1st Edition - March 20, 2015
Authors: Dennis Drogseth, Rick Sturm, Dan Twing
Language: English
Paperback ISBN:
9 7 8 - 0 - 1 2 - 8 0 1 2 6 5 - 9
eBook ISBN:
9 7 8 - 0 - 1 2 - 8 0 1 3 7 3 - 1

CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizat… Read more

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CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss:

Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans
Proven and structured best practices for CMDB deployments
Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures

Preface
Introduction: How to Use This Book
- How to Use This Book
- Time Line
- Who’s Speaking: The Many Voices in This Book
- Who/What is Enterprise Management Associates?
About the Authors
Acknowledgments
Section 1: Failure is Not an Option
- Chapter 1: The Odds Are Against You
  - Abstract
  - CMDB Opinions
  - Who Should Care About a CMDB System?
  - CMDB System DNA
  - Ok, So Are the Odds Really Against You?
  - Voices from the Industry, Voices from the Trenches
  - Back to the Drawing Board?
  - Framing the CMDB System Conversation
  - Summary Takeaways
- Chapter 2: Why Bother? The Case for a CMDB System
  - Abstract
  - A Few Initial Data Points
  - CMDB Success Rates Revisited
  - Some Short Answers
  - Return on Investment
  - Reasons for Going Forward: More Voices from the Trenches
  - Bringing the Organization Together
  - Summary Takeaways
Section 2: The Basics
- Chapter 3: CMDB System Foundations
  - Abstract
  - CMDB Foundations Part One: Process
  - CMDB Foundations, Part One: Process—Summary Takeaways
  - CMDB Foundations Part Two: Technology
- Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success
  - Abstract
  - Standing in the Middle of the Storm
  - What About “People?”
  - A Closer Look at the Third Vector
  - Climbing the Eight-Step Ladder to CMDB System Success
  - Step one: Define Your Objectives and Consider Your Resources
  - Step Two: Technology, Process, and Organizational Audit
  - Step Three: Evolutionary or Maturity-Level Assessment
  - Step Four: Define Your Requirements, Architecture, and Metrics
  - Step Five: Technology Selection
  - Step Six: Addressing Critical Issues and Gating Factors
  - Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments
  - Step Eight: Review Progress and Milestones
  - Summary Takeaways
Section 3: Awareness and Goals
- Chapter 5: IT in Transformation: What's Going On and Where Does That Leave the CMDB?
  - Abstract
  - How Has the Model for IT Changed?
  - What Does It Mean for IT to “Show Value”?
  - Looking Ahead
  - Cloud and the Extended Enterprise
  - Data Sharing and the Extended Enterprise
  - Agile and Mobile: Changing Dimensions in CMDB System Possibilities
  - Business Service Management (BSM): IT and Business Alignment and Its Dramatic Implications for CMDB Systems
  - The Move to a Cross Domain IT Organization— And Why It's More Needed (and Real) Than Ever
  - Is ITIL Enjoying a Rebirth as Another “New Trend”?
  - Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend?
  - Wrapping Up
  - Summary Takeaways
- Chapter 6: Getting Your Executive Team on Board: How to Sell CMDB to Your Organization
  - Abstract
  - The Executive Imperative
  - Distractions, Resources, and Communication
  - Reaching Your Executive(s): A Few Thoughts on “Executive Perspectives”
  - Failures and Successes Can Both Be Valuable Resources
  - Executive Dialogue Across the Eight-Step Ladder
  - Summary Takeaways
- Chapter 7: CMDB System Use Cases: Carving Out the Right Place to Start
  - Abstract
  - What's Most Popular? What's Most Successful?
  - The Use-Case Landscape: A Kaleidoscope of Values
  - Two Additional Use Cases: Security/Compliance and DevOps
  - Summary Takeaways
- Chapter 8: Making Your Initial Assessment Work
  - Abstract
  - Whom Should You Talk To and What Should You Ask Them?
  - What Are You Solving For?
  - Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust
  - Inventory, Data Quality, and Issues
  - Data: Power, Possession, and Ownership
  - Process Issues
  - Communication
  - Communication: Vehicles and Approaches
  - Use-case Audits
  - Pulling It All Together
  - Summary Takeaways
- Chapter 9: Maturity and Readiness: A Four-Phase Evolutionary Assessment
  - Abstract
  - Cyclical and Opportunistic
  - IT Organizational Evolution: A Closer Look
  - The Four Stages of IT Maturity: A Closer Look
  - Reactive Infrastructure Management
  - Active Operational Management
  - Proactive Service-Oriented Management
  - Dynamic Business-Driven Management
  - Salient Trends to Watch Across the Four Stages
  - Summary Takeaways
Section 4: Moving Forward
- Chapter 10: Developing a Project Plan: From Metrics to Requirements and Beyond
  - Abstract
  - Internal and External Metrics Versus ROI
  - ROI
  - Translating Metrics into Detailed Requirements Unique to Your Organization
  - Summary Takeaways
- Chapter 11: Finalizing Your Phase One Team
  - Abstract
  - Consumers
  - Stakeholders
  - Finalizing the Core Team
  - Wrapping Up
  - Summary Takeaways
- Chapter 12: Technology Selection
  - Abstract
  - Core CMDB Packaging
  - Deployment and Administration
  - Architecture and Integration
  - Functional Concerns
  - An Example from One Client Engagement
  - Application Discovery and Dependency Mapping
  - Other Investments to Consider
  - Summary Takeaways
Section 5: Running Your Project
- Chapter 13: Closing the Gap: Fine-Tuning Before Full Deployment
  - Abstract
  - Getting There: Moving Past the Proof of Concept
  - Modeling and CI Definition
  - Integration, Normalization, and Analytics
  - Federation
  - Follow-Through, Maintenance, and Workflow
  - Accountability, Objectives, and Metrics
  - Crossing the Abyss
  - Summary Takeaways
- Chapter 14: A Tiered Road Map for Going Forward
  - Abstract
  - Core Road Map Ingredients
  - One Case Example: Acme Financial Services Corporation's Three-Tiered Road Map
  - Initial Summary and Analysis
  - An Overview Graphic of Acme Financial Services Corporation's Three-Tiered Road Map
  - 6-Month Road Map for Acme Corporation
  - 12-Month Road Map for Acme Financial Services
  - 2-Year Road Map at Acme Financial Services
  - Wrapping Up
  - Summary Takeaways
- Chapter 15: The CMDB System Moves to Cloud and Beyond!
  - Abstract
  - Progress and Benefits
  - Issues and Advice
  - Future Directions and Plans
  - What's Happening with the CMDB System Today and in the Future: Insights Gleaned from Four Key Research Projects
  - The CMDB System as a Foundation for Service-Aware Asset Management
  - The Move to the Cloud
  - How ADDM Can Improve the “Journey to the Cloud”
  - The CMDB/CMS, ADDM, Service Modeling and Advanced Operations Analytics
  - DevOps and the CMDB System
  - Summary Takeaways
Appendix A: Glossary of Terms and Concepts
Appendix B: Sample Request for Product Information
- Introduction
- Distinguishing Product Features
- Deployment Cost Efficiency
- Product Strength
- Some Additional Questions
Appendix C: Self-Assessment: What If You're Not Ready?
- Chapter 9's “One-Chapter Readiness Assessment”
- Complementary Self-Assessment Test
- Don't Think You're Ready, But Want to Set the Stage?
Appendix D: Product Map
- Core CMDB Capabilities Integrated with Service Desk or IT Service Management Solutions
- Unique CMDB or CMDB-Related Offerings
- General-Purpose Application Discovery and Dependency Mapping Solutions
- Application Discovery and Dependency Mapping Optimized for Performance and/or Other Real-time Values
Bibliography
- Question and Answer Interviews
Index

Dennis Drogseth

Dennis Drogseth is Vice President/Research IT Megatrends, Analytics and CMDB Systems at Enterprise Management Associates (EMA), which provides market research and advisory services to software companies and IT executives. Dennis spent 14 years with IBM in marketing and communications, including a year of international consulting, and also worked to develop marketing strategies and new business models for Cabletron’s SPECTRUM management software.

Affiliations and expertise

Vice President/Research IT Megatrends, Analytics and CMDB Systems, Enterprise Management Associates (EMA), Boulder, CO, USA

Rick Sturm

Rick Sturm, MBA, has over 30 years of experience in the computer industry. He is CEO of Enterprise Management Associates (EMA), a leading industry analyst firm that provides strategic and tactical advice on the issues of managing and securing computing and communications environments. EMA is a leading industry analyst firm that provides strategic and tactical advice to major corporations and government agencies on the issues of managing computing and communications environments and the delivery of those services. He was co-chair of the IETF Applications MIB Working Group that developed the standards for managing application software with SNMP. Rick has authored hundreds articles about various aspects of enterprise management that have appeared in leading trade publications in the US, Europe and Asia. He has also co-authored four books: The Foundations of Application Management, Foundations of Service Level Management, SLM Solutions: A Buyer’s Guide, and Working with Unicenter TNG.

Affiliations and expertise

Founder and CEO, Enterprise Management Associates, Inc.

Dan Twing

Dan Twing is President and Chief Operating Officer of Enterprise Management Associates. Dan is responsible for developing and executing strategic market research as well as directing product development and marketing efforts. Dan has over twenty years of experience in information systems, software development and technology outsourcing. Prior to joining EMA, Dan was the President & CEO of NETdelivery, a developer of secure electronic data collection, delivery and management software. Dan’s also served as Vice President of Financial Products for the Electronic Commerce division of EDS.

Affiliations and expertise

President and Chief Operating Officer, Enterprise Management Associates (EMA), Boulder, CO, USA

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CMDB Systems

Making Change Work in the Age of Cloud and Agile

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Dennis Drogseth

Rick Sturm

Dan Twing