CIMA study Systems 2006 : Organisational Management and information Systems

Information Systems Introduction; Hardware components of a computer system; Software components of a computer system; Computer system configurations; Computer networking; Database management systems; Office automation; Office automation technology; Systems theory; Systems and analysis; Systems design; Design documentation techniques; Managing systems implementation and operation; Post-implementation challenges; Information systems and the organisational ‘big picture’; Summary; Readings; Revision Questions; Solutions to Revision Questions Marketing Introduction to marketing; Marketing as a business philosophy; The marketing mix; Product; Place; Promotion; Price; Beyond the four Ps; Product Placement; Market positioning; Marketing and business contexts; Market Research; Technology in modern marketing; Strategic Marketing; Summary; Readings; Revision Questions; Solutions to Revision Questions People Issues: Motivation, Rewards and Ethical Considerations Introduction; Motivation in overview; Money as a motivator?; Content theories of motivation; Process theories of motivation; Reward Systems; Ethics in management; Summary; Readings; Revision Questions; Solutions to Revision Questions Managing Human Capital Introduction; Human resource management in overview; Human resource management as strategy; Planning human resources; The human resource cycle; Developing the human resource; Appraisals; Dismissal, redundancy and job insecurity; Career development; Flexibility and HR; Summary; Readings; Revision Questions; Solutions to Revision Questions Operations Management Introduction; A background to the management of operations; Purchasing; Managing supply; Strategic issues; Managing inventory; Operations flows; Managing capacity; manufacturing; Maintenance; Operations in services and manufacturing; Quality in organisations; Quality: learning from Japanese models; Thinking in quality management; Quality as concept; Quality control systems; Quality accreditation; Quality: self-assessment; Total Quality Management (TQM); The tools of quality management; Methods of performance measurement and improvement; IT, IS and innovation; Quality auditing; Performance measurement and improvement; Summary; Readings; Revision Questions; Solutions to Revision Questions Change Management Introduction; External change triggers; Internal change triggers; Parameters for successful change; Types of change; Responses to change; Change: approaches and ideas; Critical periods of organisational change; The context and style of change; Summary; Readings; Revision Questions; Solutions to Revision Questions Preparing for the Examination Revision Technique; Format of the examination; Section A; Section B; Section C; Examination-standard revision questions and solutions.