Business Process Management
Practical Guidelines to Successful Implementations
- 1st Edition - March 22, 2006
- Latest edition
- Authors: John Jeston, Johan Nelis
- Language: English
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its be… Read more
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Description
Description
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.
Business Process Management: Practical Guidelines to Successful Implementations delivers:
* a proven in-depth step-by-step framework for the Business Process Management practitioner.
* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.
* practical tools, explanations and assistance in the successful implementation of a BPM project.
* more than 50 case studies to illustrate various steps and aspects of the framework.
* an overall view and understanding of Business Process Management and the move towards a process-centric organization.
Business Process Management: Practical Guidelines to Successful Implementations delivers:
* a proven in-depth step-by-step framework for the Business Process Management practitioner.
* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.
* practical tools, explanations and assistance in the successful implementation of a BPM project.
* more than 50 case studies to illustrate various steps and aspects of the framework.
* an overall view and understanding of Business Process Management and the move towards a process-centric organization.
Key features
Key features
* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.
Readership
Readership
Business Process Managers and Analysts, Project Managers, Operations Managers, Chief Information Officers, Chief Technical Officers
Supplementary text, post graduate level, for business courses (not IT courses) on process management, Management of Information Systems, Project Management
Supplementary text, post graduate level, for business courses (not IT courses) on process management, Management of Information Systems, Project Management
Table of contents
Table of contents
Introduction; Part I Frequently asked questions; Chapter 1 How to demystify BPM; Chapter 2 What is Business Process Management(BPM)? Chapter 3 Why is it important to improve business processes before automating them?; Chapter 4 When should you do BPM? What are the main drivers and triggers?; Chapter 5 Who should be involved in BPM?; Chapter 6 Why are organizational strategy and process architecture important in a BPM implementation?; Chapter 7 How do you sell BPM technology to the organization?: Chapter 8 What are the critical success factors in a BPM project?; Chapter 9 What are the critical implementation aspects of a BPM solution?; Chapter 10 Why do you need a structured approach to implementing BPM?; Part II The Framework; Chapter 11 Framework overview; Chapter 12 Guidelines of how to use the Framework; Chapter 13 Organization Strategy phase; Chapter 14 Process Architecture phase; Chapter 15 Launch Pad phase; Chapter 16 Understand phase; Chapter 17 Innovate phase; Chapter 18 People phase; Chapter 19 Develop phase; Chapter 20 Implement phase; Chapter 21 Realize Value phase; Chapter 22 Sustainable Performance phase; Chapter 23 Essentials Introduction; Chapter 24 Project Management; Chapter 25 People Change Management; Chapter 26 Leadership; Part III BPM and the organization; Chapter 27 BPM Maturity; Chapter 28 Embedding BPM within the organization; Part IV Appendices–tools and techniques; Appendices; Index;
Bibliography
Bibliography
Product details
Product details
- Edition: 1
- Latest edition
- Published: March 22, 2006
- Language: English
About the authors
About the authors
JJ
John Jeston
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
Affiliations and expertise
manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.JN
Johan Nelis
Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
Affiliations and expertise
Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.