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Automotive Quality Systems Handbook
ISO/TS 16949:2002 Edition
2nd Edition - August 16, 2005
Author: David Hoyle
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ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met… Read more
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ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality management systems. It will suit quality system managers and quality professionals across the automotive industry, managers and executive level readers, consultants, auditors, trainers and students of management and quality.
The only complete ISO/TS 16949:2002 (TS2) reference: essential for understanding both TS2 and ISO 9001:2000
TS2 becomes mandatory for all auto manufacturers and their many thousands of suppliers in 2006
Includes details of the certification scheme, the differences with previous standards, check lists, questionnaires, tips for implementers, flow charts and a glossary of terms
David Hoyle is one of the world's leading quality management authors
Quality system professionals (managers/business development managers in first, second and third tier auto/component manufacturers); Quality system consultants
Chapter 1: Basic conceptsIntroductionPrinciples or prescriptionQualityThe interested partiesThe characteristics of qualityAchieving sustaining and improving qualityManaging processesDeveloping an effective systemSummaryBasic concepts - Food for thoughtChapter 2:Perceptions of ISO 9000 and its derivativesIntroductionHow we think about ISO 9000How we think about quality management systemsHow we think about certificationHow ISO 9000 made us think about qualityHow we think about reviews, inspections and auditsIs ISO/TS 16949:2002 any different?SummaryPerceptions of ISO 9000 Food for thoughtChapter 3:Role, origins and application of ISO/TS 16949The role of ISO/TS 16949OriginsApplication of ISO/TS 16949 requirementsSummaryRole, origins and application - Food for thoughtChapter 4: Quality management system Establishing a quality management system (4.1)Identifying processes (4.1a)Sequence and interaction of processes (4.1b)Criteria and methods for effective operation and control (4.1c)Documenting a quality management system (4.1, 4.2.1)Documented procedures (4.2.1c)Documents that ensure effective planning, operation and control of processes (4.2.1d)Implementing a quality management system (4.1)Managing processes (4.1)Ensuring information availability (4.1d)Ensuring the availability of resources (4.1d)Measuring, monitoring and analysing processes (4.1e)Maintaining a quality management system (4.1)Continual improvement in the QMS and its processes (4.1 & 4.1f)Outsourcing (4.1)Preparing the quality manual (4.2.1b)Control of documents (4.2.3)Control of records (4.2.1e & 4.2.4)SummaryQuality Management System Requirements ChecklistsQuality Management System - Food for ThoughtChapter 5: Management responsibility Summary of requirementsManagement commitment (5.1)Customer focus (5.2)Quality policy (5.3)Quality objectives (5.4.1)Quality management system planning (5.4.2)Responsibility and authority (5.5.1)Management Representative (5.5.2)Internal communication (5.5.3)Management Review (5.6)SummaryManagement Responsibility Requirements ChecklistManagement Responsibility - Food for ThoughtChapter 6: Resource management Summary of requirementsDetermining resources (6.1)Providing resources (6.1 & 18.104.22.168)Competence of personnel (6.2.1)Training awareness and competence (6.2.2)Infrastructure (6.3)Work environment (6.4)SummaryResource Management Requirements ChecklistResource Management - Food for thoughtChapter 7: Product realization Summary of requirementsPlanning product realization processes (7.1)Customer-related processes (7.2)Design and development (7.3)Purchasing (7.4)Production and service provision (7.5)Control of measuring and monitoring devices (7.6)SummaryProduct Realization Requirements ChecklistProduct Realization - Food for ThoughtChapter 8: Measurement, analysis and improvementSummary of requirementsMonitoring, measurement, analysis and improvement processes (8.1)Customer satisfaction (8.2.1 & 22.214.171.124)Internal audit (8.2.2)Measurement and monitoring of processes (8.2.3)Measurement and monitoring of product (8.2.4)Control of nonconforming product (8.3)Analysis of data (8.4)Improvement (8.5)SummaryMeasurement, analysis and improvement Requirements checklistMeasurement, analysis and improvement - food for thought
No. of pages: 712
Published: August 16, 2005
Hardback ISBN: 9780750666633
eBook ISBN: 9780080458502
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
Affiliations and expertise
International management consultant with over 30 years' experience in quality management