Arnold and Boggs's Interpersonal Relationships

Professional Communication Skills for Canadian Nurses

2nd Edition - January 5, 2026
Latest edition
Authors: Claire Mallette, Olive Yonge
Language: English
Paperback ISBN:
9 7 8 - 0 - 4 4 3 - 2 8 4 5 0 - 2
eBook ISBN:
9 7 8 - 0 - 4 4 3 - 2 8 4 5 1 - 9

Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional… Read more

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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, Second Edition helps students develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures students learn how to apply theory to real-life practice.

Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons
Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy
Questions for Review and Discussion help you practise your reﬂective analysis skills and provide opportunities for thoughtful review of chapter content
Simulation exercises enable you to practise, observe, and critically evaluate your professional communication skills in a safe learning environment
Case examples help you learn to develop empathy for patients’ perspectives and needs
Emphasis on collaborative communication includes related evidence-informed case studies and analysis
Content on social media and transitional care delivery reﬂects current practice standards
Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship — all central components of holistic nursing
Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for eﬀective communication
Evidence-Informed Nursing Practice boxes in each chapter oﬀer a summary of research ﬁndings related to the chapter subject and are intended to strengthen awareness of the link between research and practice
Ethical Dilemma boxes with reﬂection questions at the end of each chapter help you absorb and retain key ethical content throughout the text
Separate chapters on communication across the lifespan highlight crucial communication tools that are the ﬁrst step in developing a culture of safety in contemporary health care delivery
Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples to help you understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities

Claire Mallette

Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future.

Affiliations and expertise

Associate Professor and Director, School of Nursing, York University, Toronto, ON. Canada

Olive Yonge

Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.

Affiliations and expertise

Professor, Faculty of Nursing, University of Alberta, Edmonton, AB, Canada

Life Sciences

Physical Sciences & Engineering

Social Sciences & Humanities

Health