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An Evaluation of the Benefits and Value of Libraries
- 1st Edition - December 14, 2011
- Authors: Viveca Nyström, Linnéa Sjögren
- Language: English
- Paperback ISBN:9 7 8 - 1 - 8 4 3 3 4 - 6 8 6 - 9
- eBook ISBN:9 7 8 - 1 - 7 8 0 6 3 - 2 9 3 - 3
An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this… Read more
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Request a sales quoteAn Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There is substantial focus on the importance of goals and objectives, along with advice on strategies that can be used in the case of libraries that may not be well resourced for conducting surveys. The text will be useful as a handbook, and does not assume prior knowledge of finance or economics. A guide on how to conduct a cost-benefit analysis on library services and a discussion on how to use scenario analysis and the persona method is provided, as are examples of customer surveys, for users and non-users alike.
- Provides guidance on library evaluation, monitoring and methods
- Provides practical examples and customer surveys
- Applies economic methods to library management
Librarians, students, and those principally involved in library management and library evaluation
List of figures, tables and boxes
Foreword
Acknowledgements
About the authors
Introduction
Chapter 1: What is benefit assessment?
Performance analysis
Efficiency
Are we doing the right things?
Measuring
Chapter 2: Libraries and the surrounding world
Developing a stakeholder model
Scenario planning
The present situation
The future
Chapter 3: Goals, mission statements and methods
Goals
Mission statements
Choice of method
Benefit shown in a matrix and diagram
The goals are not financial
Chapter 4: Financial benefit assessment
Financial value
Process mapping
Cost analysis
Benefit analysis
Chapter 5: Cost-benefit analysis of one-time investments
Business case
Background and purpose
Description of the solution
Financial analysis
Calculation of the time for the investment to be paid back using payback period and ROI
Risk analysis
Schedule/project plan
Chapter 6: Customer surveys
Legitimacy
The library's image
Identity and profile
Users
Narrative method and storytelling
Storytelling and libraries
Customer survey 1
Customer survey 2
Results
Chapter 7: The persona method
The persona
How to create personas
Using personas
Chapter 8: The balanced scorecard
Concept and background
Working method
Examples of metrics
Pitfalls
Appendix 1: Cost-benefit analysis
Appendix 2: Gothenburg City Library users’ survey
Appendix 3: 2008 Attitudes and Knowledge Survey of Gothenburg City Library
Bibliography
Index
- No. of pages: 200
- Language: English
- Edition: 1
- Published: December 14, 2011
- Imprint: Chandos Publishing
- Paperback ISBN: 9781843346869
- eBook ISBN: 9781780632933
VN
Viveca Nyström
Viveca Nyström is a consultant, and former manager of a special library in Gothenburg, Sweden. Viveca is also co-writer of a book about Records Management, which is vital reading for academic courses for archivists in Sweden.
Affiliations and expertise
ConsultantLS
Linnéa Sjögren
Linnéa Sjögren is a librarian at Chalmers Library, at the Chalmers University of Technology, Sweden. She is also Project Manager of Library24, a search tool for library services. She is former Project Manager of Ask the Library in Sweden. Linnéa is also a teacher and speaks regularly on issues concerning education 2.0.
Affiliations and expertise
Chalmers University of Technology, SwedenRead An Evaluation of the Benefits and Value of Libraries on ScienceDirect