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11-20 of 52 results in All results

Using Information to Develop a Culture of Customer Centricity

  • 1st Edition
  • November 22, 2013
  • David Loshin + 1 more
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 4 1 0 5 4 3 - 0
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 1 5 1 3 - 2
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

Logistical Excellence

  • 1st Edition
  • October 22, 2013
  • Donald J. Bowersox
  • English
  • eBook
    9 7 8 - 1 - 4 8 3 2 - 9 2 4 7 - 2
Benefit from the practices of the best logistics managersOne of the nation's top authorities on logistics management presents a focused interpretation of research findings to help managers improve logistical competency within their organizations. Zeroing in on the best practices of successful logistic managers - and well supported by statistical evidence this handbook provides a sequential model as well as extensive coverage of Electronic Data Interchange in the logistics process. You'll find out why logistics must play an increasingly critical role in overall corporate strategy in the coming years, and why its managers must learn to better manage change. Special emphasis is placed on the development of strategic alliances to increase corporate speed and quality. Throughout the eight chapters, an action-oriented case dialogue facilitates interest and ease of reading.

Data Stewardship

  • 1st Edition
  • September 16, 2013
  • David Plotkin
  • English
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 0 4 4 5 - 7
Data stewards in business and IT are the backbone of a successful data governance implementation because they do the work to make a company’s data trusted, dependable, and high quality. Data Stewardship explains everything you need to know to successfully implement the stewardship portion of data governance, including how to organize, train, and work with data stewards, get high-quality business definitions and other metadata, and perform the day-to-day tasks using a minimum of the steward’s time and effort. David Plotkin has loaded this book with practical advice on stewardship so you can get right to work, have early successes, and measure and communicate those successes, gaining more support for this critical effort.

The Benefits and Security Risks of Web-Based Applications for Business

  • 1st Edition
  • May 28, 2013
  • Kathleen Kotwica
  • English
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 6 9 8 7 - 6
This trend report provides security executives and practitioners with an overview of the benefits of using web-based applications and tools in the workplace and their security risks. Web-based applications are being used by businesses more and more each year for purposes of improved communication with employees and customers, group collaboration, and marketing and publicity outreach. The benefits of web-based applications for business are many, but so too are the risks associated with them. Data leakage, information manipulation, malware, and authentication security are just a few of the cyber threats discussed in this report. It is critical to weigh the pros and cons of implementing a web-based application in the workplace and plan accordingly to mitigate risk. This report is a valuable resource for any security professional who is considering the adoption of a web-based application for corporate use. The Benefits and Security Risks of Web-Based Applications for Business is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

The Case for the Chief Data Officer

  • 1st Edition
  • April 22, 2013
  • Peter Aiken + 1 more
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 4 1 1 4 6 3 - 0
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 1 4 9 5 - 1
Data are an organization's sole, non-depletable, non-degrading, durable asset. Engineered right, data's value increases over time because the added dimensions of time, geography, and precision. To achieve data's full organizational value, there must be dedicated individual to leverage data as assets - a Chief Data Officer or CDO who's three job pillars are: Dedication solely to leveraging data assets, Unconstrained by an IT project mindset, and Reports directly to the business Once these three pillars are set into place, organizations can leverage their data assets. Data possesses properties worthy of additional investment. Many existing CDOs are fatally crippled, however, because they lack one or more of these three pillars. Often organizations have some or all pillars already in place but are not operating in a coordinated manner. The overall objective of this book is to present these pillars in an understandable way, why each is necessary (but insufficient), and what do to about it.

Business Intelligence

  • 2nd Edition
  • October 17, 2012
  • David Loshin
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 3 8 5 8 8 9 - 4
  • eBook
    9 7 8 - 0 - 1 2 - 3 8 5 8 9 0 - 0
Business Intelligence: The Savvy Managers Guide, Second Edition, discusses the objectives and practices for designing and deploying a business intelligence (BI) program. It looks at the basics of a BI program, from the value of information and the mechanics of planning for success to data model infrastructure, data preparation, data analysis, integration, knowledge discovery, and the actual use of discovered knowledge. Organized into 21 chapters, this book begins with an overview of the kind of knowledge that can be exposed and exploited through the use of BI. It then proceeds with a discussion of information use in the context of how value is created within an organization, how BI can improve the ways of doing business, and organizational preparedness for exploiting the results of a BI program. It also looks at some of the critical factors to be taken into account in the planning and execution of a successful BI program. In addition, the reader is introduced to considerations for developing the BI roadmap, the platforms for analysis such as data warehouses, and the concepts of business metadata. Other chapters focus on data preparation and data discovery, the business rules approach, and data mining techniques and predictive analytics. Finally, emerging technologies such as text analytics and sentiment analysis are considered. This book will be valuable to data management and BI professionals, including senior and middle-level managers, Chief Information Officers and Chief Data Officers, senior business executives and business staff members, database or software engineers, and business analysts.

Using Open Source Platforms for Business Intelligence

  • 1st Edition
  • September 17, 2012
  • Lyndsay Wise
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 4 1 5 8 1 1 - 5
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 5 8 7 6 - 4
Open Source BI solutions have many advantages over traditional proprietary software, from offering lower initial costs to more flexible support and integration options; but, until now, there has been no comprehensive guide to the complete offerings of the OS BI market. Writing for IT managers and business analysts without bias toward any BI suite, industry insider Lyndsay Wise covers the benefits and challenges of all available open source BI systems and tools, enabling readers to identify the solutions and technologies that best meet their business needs. Wise compares and contrasts types of OS BI and proprietary tools on the market, including Pentaho, Jaspersoft, RapidMiner, SpagoBI, BIRT, and many more. Real-world case studies and project templates clarify the steps involved in implementing open source BI, saving new users the time and trouble of developing their own solutions from scratch. For business managers who are hard pressed to indentify the best BI solutions and software for their companies, this book provides a practical guide to evaluating the ROI of open source versus traditional BI deployments.

Collaborative Enterprise Architecture

  • 1st Edition
  • August 29, 2012
  • Stefan Bente + 2 more
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 4 1 5 9 3 4 - 1
  • eBook
    9 7 8 - 0 - 1 2 - 4 1 5 9 8 9 - 1
Ever-changing business needs have prompted large companies to rethink their enterprise IT. Today, businesses must allow interaction with their customers, partners, and employees at more touch points and at a depth never thought previously. At the same time, rapid advances in information technologies, like business digitization, cloud computing, and Web 2.0, demand fundamental changes in the enterprises’ management practices. These changes have a drastic effect not only on IT and business, but also on policies, processes, and people. Many companies therefore embark on enterprise-wide transformation initiatives. The role of Enterprise Architecture (EA) is to architect and supervise this transformational journey.Unfortunately, today’s EA is often a ponderous and detached exercise, with most of the EA initiatives failing to create visible impact. The enterprises need an EA that is agile and responsive to business dynamics. Collaborative Enterprise Architecture provides the innovative solutions today’s enterprises require, informed by real-world experiences and experts’ insights. This book, in its first part, provides a systematic compendium of the current best practices in EA, analyzes current ways of doing EA, and identifies its constraints and shortcomings. In the second part, it leaves the beaten tracks of EA by introducing Lean, Agile, and Enterprise 2.0 concepts to the traditional EA methods. This blended approach to EA focuses on practical aspects, with recommendations derived from real-world experiences. A truly thought provoking and pragmatic guide to manage EA, Collaborative Enterprise Architecture effectively merges the long-term oriented top-down approach with pragmatic bottom-up thinking, and that way offers real solutions to businesses undergoing enterprise-wide change.

OCEB Certification Guide

  • 1st Edition
  • September 8, 2011
  • Tim Weilkiens
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 3 8 6 9 8 5 - 2
  • eBook
    9 7 8 - 0 - 1 2 - 3 8 7 0 1 7 - 9
OCEB Certification Guide delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newer to the field, this book provides a solid grounding in business process management based on the authors’ own extensive BPM consulting experience.

Systems Thinking

  • 3rd Edition
  • June 29, 2011
  • Jamshid Gharajedaghi
  • English
  • Paperback
    9 7 8 - 0 - 1 2 - 3 8 5 9 1 5 - 0
  • eBook
    9 7 8 - 0 - 1 2 - 3 8 5 9 1 6 - 7
Systems Thinking, Third Edition combines systems theory and interactive design to provide an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. This new edition has been updated to include all new chapters on self-organizing systems as well as holistic, operational, and design thinking. The book covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website is available at interactdesign.com. This volume is ideal for senior executives as well as for chief information/operating officers and other executives charged with systems management and process improvement. It may also be a helpful resource for IT/MBA students and academics.