Practice Management for the Veterinary Team
Front Office, Operations, and Development
- 4th Edition - November 9, 2023
- Latest edition
- Author: Heather Prendergast
- Language: English
Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critic… Read more
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Description
Description
Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.
Key features
Key features
- Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients
- Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures
- Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws
- End-of-chapter review questions reinforce key concepts and measure mastery of the content
- End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information
- Versatile text can be used by practice managers to study for the CVPM exam
Table of contents
Table of contents
SECTION I Veterinary Practice Team and Development
1. The Heart of Veterinary Medicine
2. The Leadership Team
3. The Veterinary Team and Front Office Procedures
4. Human Resources in the Veterinary Practice
5. Veterinary Ethics and Legal Issues
6. Professional Development
7. Telemedicine
8. Practice Integrated Management Software
9. Medical Records Management
SECTION II Veterinary Operations
10. Appointment Management
11. The Client Experience
12. Marketing
13. Inventory Management
14. Controlled Substances
15. Safety in the Veterinary Practice
16. Finance Management
17. Strategic Planning
1. The Heart of Veterinary Medicine
2. The Leadership Team
3. The Veterinary Team and Front Office Procedures
4. Human Resources in the Veterinary Practice
5. Veterinary Ethics and Legal Issues
6. Professional Development
7. Telemedicine
8. Practice Integrated Management Software
9. Medical Records Management
SECTION II Veterinary Operations
10. Appointment Management
11. The Client Experience
12. Marketing
13. Inventory Management
14. Controlled Substances
15. Safety in the Veterinary Practice
16. Finance Management
17. Strategic Planning
Product details
Product details
- Edition: 4
- Latest edition
- Published: February 15, 2024
- Language: English
About the author
About the author
HP
Heather Prendergast
Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.
Affiliations and expertise
Founder, Synergie Veterinary Consulting Group