Knowledge Management in Theory and Practice
- 1st Edition - June 16, 2005
- Latest edition
- Author: Kimiz Dalkir
- Language: English
As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz… Read more
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Description
Description
As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set.
Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems
Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems
Key features
Key features
*Highly practical treatment that links knowledge management, content management and information management seamlessly throughout the book
*Author has over ten years' experience in knowledge management/content management/information management in the corporate world
*First textbook by a knowledge management professor
*Author has over ten years' experience in knowledge management/content management/information management in the corporate world
*First textbook by a knowledge management professor
Readership
Readership
Students in Knowledge Management courses and programs in Business Schools, Library Science Schools, and Information Sciences/Computer Sciences Schools, departments, and programs worldwide; secondary market: students in Content Management and Information Management courses and programs
Table of contents
Table of contents
1 Introduction to Knowledge Management
What Is Knowledge Management?
Multidisciplinary Nature of Knowledge Management
The Two Major Types of Knowledge
The Concept Analysis Technique
History of Knowledge Management
From Physical Assets to Knowledge Assets
Organizational Perspectives on Knowledge Management
Why Is Knowledge Management Important Today?
Knowledge Management for Individuals, Communities, and Organizations
2 The Knowledge Management Cycle
Major Approaches to the Knowledge Management Cycle
The Zack Knowledge Management Cycle
The Bukowitz and Williams Knowledge Management Cycle
The McElroy Knowledge Management Cycle
The Wiig Knowledge Management Cycle
An Integrated Knowledge Management Cycle
Strategic Implications of the Knowledge Management Cycle
Practical Considerations for Managing Knowledge
3 Knowledge Management Models
Major Theoretical Knowledge Management Models
The von Krogh and Roos Model of Organizational Epistemology
The Nonaka and Takeuchi Knowledge Spiral Model
The Knowledge Creation Process
Knowledge Conversion
Knowledge Spiral
The Choo Sense-making Knowledge Model
The Wiig Model for Building and Using Knowledge
The Boisot I-Space Knowledge Model
Complex Adaptive Systems Models of Knowledge Management
Strategic Implications of Knowledge Management Models
Practical Implications of Knowledge Management Models
4 Knowledge Capture and Codification
Tacit Knowledge Capture
Tacit Knowledge Capture a t Individual and Group Levels
Interviewing Experts
Structured Interviewing
Stories
Strategic Implications of Knowledge Sharing
Practical Implications of Knowledge Sharing
6 Knowledge Applications
Knowledge Application at the Individual Level
Characteristics of Individual Knowledge Workers
Bloom’s Taxonomy of Learning Objectives
Task Analysis and Modeling
EPSS
Knowledge Application at Group and Organizational Levels
Knowledge Reuse
Knowledge Repositories
Strategic Implications of Knowledge Application
Practical Implications of Knowledge Application
7 The Role of Organizational Culture
Different Types of Cultures
Organizational Culture Analysis
Culture at the Foundation of KM
The Effects of Culture on Individuals
Cultural Transformation to a Knowledge-Sharing Culture
Organizational Maturity Models
Maturity Models
CoP Maturity Models
Strategic Implications of Organizational Culture
Practical Implications of Organizational Culture
8 Knowledge Management Tools
Knowledge Capture and Creation Tools
Content Creation Tools
Data Mining and Knowledge Discovery
Blogs
Content Management Tools
Knowledge Sharing and Dissemination Tools
Groupware and Collaboration Tools
Wikis
Networking Technologies
Knowledge Acquisition and Application Tools
Intelligent Filtering Tools
Adaptive Technologies
Strategic Implications of KM Tools and Techniques
Practical Implications of KM Tools and Techniques
9 KM Strategy and Metrics
Knowledge Management Strategy
Knowledge Audit
Gap Analysis
The KM Strategy Road Map
The Management of Organizational Memory
Balancing Innovation and Organizational Structure
Historical Overview of Metrics in KM
KM Metrics
The Benchmarking Method
The Balanced Scorecard Method
The House of Quality Method
10 The KM Team
Major Categories of KM Roles
Senior Management Roles
KM Roles and Responsibilities within Organizations
The KM Profession
The Ethics of KM
11 Future Challenges for KM
Political Issues Regarding Access
The Politics of Organizational Context and Culture
How to Provide Incentives for Knowledge Sharing
Shift to Knowledge-Based Assets
Future Challenges for KM
Research Issues
A Postmodern KM?
Concluding Thoughts
Glossary
Index
What Is Knowledge Management?
Multidisciplinary Nature of Knowledge Management
The Two Major Types of Knowledge
The Concept Analysis Technique
History of Knowledge Management
From Physical Assets to Knowledge Assets
Organizational Perspectives on Knowledge Management
Why Is Knowledge Management Important Today?
Knowledge Management for Individuals, Communities, and Organizations
2 The Knowledge Management Cycle
Major Approaches to the Knowledge Management Cycle
The Zack Knowledge Management Cycle
The Bukowitz and Williams Knowledge Management Cycle
The McElroy Knowledge Management Cycle
The Wiig Knowledge Management Cycle
An Integrated Knowledge Management Cycle
Strategic Implications of the Knowledge Management Cycle
Practical Considerations for Managing Knowledge
3 Knowledge Management Models
Major Theoretical Knowledge Management Models
The von Krogh and Roos Model of Organizational Epistemology
The Nonaka and Takeuchi Knowledge Spiral Model
The Knowledge Creation Process
Knowledge Conversion
Knowledge Spiral
The Choo Sense-making Knowledge Model
The Wiig Model for Building and Using Knowledge
The Boisot I-Space Knowledge Model
Complex Adaptive Systems Models of Knowledge Management
Strategic Implications of Knowledge Management Models
Practical Implications of Knowledge Management Models
4 Knowledge Capture and Codification
Tacit Knowledge Capture
Tacit Knowledge Capture a t Individual and Group Levels
Interviewing Experts
Structured Interviewing
Stories
Strategic Implications of Knowledge Sharing
Practical Implications of Knowledge Sharing
6 Knowledge Applications
Knowledge Application at the Individual Level
Characteristics of Individual Knowledge Workers
Bloom’s Taxonomy of Learning Objectives
Task Analysis and Modeling
EPSS
Knowledge Application at Group and Organizational Levels
Knowledge Reuse
Knowledge Repositories
Strategic Implications of Knowledge Application
Practical Implications of Knowledge Application
7 The Role of Organizational Culture
Different Types of Cultures
Organizational Culture Analysis
Culture at the Foundation of KM
The Effects of Culture on Individuals
Cultural Transformation to a Knowledge-Sharing Culture
Organizational Maturity Models
Maturity Models
CoP Maturity Models
Strategic Implications of Organizational Culture
Practical Implications of Organizational Culture
8 Knowledge Management Tools
Knowledge Capture and Creation Tools
Content Creation Tools
Data Mining and Knowledge Discovery
Blogs
Content Management Tools
Knowledge Sharing and Dissemination Tools
Groupware and Collaboration Tools
Wikis
Networking Technologies
Knowledge Acquisition and Application Tools
Intelligent Filtering Tools
Adaptive Technologies
Strategic Implications of KM Tools and Techniques
Practical Implications of KM Tools and Techniques
9 KM Strategy and Metrics
Knowledge Management Strategy
Knowledge Audit
Gap Analysis
The KM Strategy Road Map
The Management of Organizational Memory
Balancing Innovation and Organizational Structure
Historical Overview of Metrics in KM
KM Metrics
The Benchmarking Method
The Balanced Scorecard Method
The House of Quality Method
10 The KM Team
Major Categories of KM Roles
Senior Management Roles
KM Roles and Responsibilities within Organizations
The KM Profession
The Ethics of KM
11 Future Challenges for KM
Political Issues Regarding Access
The Politics of Organizational Context and Culture
How to Provide Incentives for Knowledge Sharing
Shift to Knowledge-Based Assets
Future Challenges for KM
Research Issues
A Postmodern KM?
Concluding Thoughts
Glossary
Index
Review quotes
Review quotes
"From my perspective, this is a book all managers and professionals should be given the opportunity to read. It provides much of the fundamental background for understanding KM and the food for thought to feed the discussions that need to occure in order for knowledge management initiatives to succeed and flourish."
Karen Takle Quinn, FaultLine
"Kimiz Dalkir's Knowledge Management presents a nice overview of knowledge management. Both practitioners and educators should benefit from this informative source."
— Jay Liebowitz, Professor, Johns Hopkins University
"An excellent addition to the body of KM literature. Comprehensive in scope. Integrates nicely theory, practice, history, issues, terminology, and a future perspective. A should read for those interested in leveraging knowledge assets to improve organizational productivity and innovation."
— Michael Stankosky, Lead Professor, Knowledge Management, The George Washington University
"At Kent State University our graduate interdisciplinary program, Information & Knowledge Management (IAKM), is one of the best locations for teaching a course that will rely on this new and thought provoking journey through the field of KM. Dr. Dalkir has provided a rich foundation in the theory behind KM and draws in an engaging learner dialogue that demonstrates how theory can be practically engaged in the dynamic environments of KM-based institutions, businesses, and governments.
Kim is an exemplary author who draws together numerous practical and theoretical frameworks. This book is the foundation for many highly motivated learners who wish to comprehend and apply the elements and theories that are required to construct and launch successful KM initiatives and organizations.
This seminal monograph has augmented the goal of my research into the development of a Knowledge Management Educational Framework (KMEF) because it contains rich material with which I can effectively teach KM as well as fertile substance for my academic research agenda. I highly recommend this book because it will prove useful to academics as well as practitioners."
— Michael JD Sutton, Assistant Professor, Information Architecture and Knowledge Management
Kent State University
"Knowledge Management: Converting Theory to Practice is an important and highly valuable book that gives both theoretical and practical insights from broad multidisciplinary perspectives. Kimiz Dalkir displays a deep and eclectic understanding of knowledge and the business reasons and approaches to its management. The book's many references present opportunities for further exploration. Multiple illustrations from practices in wellknown organizations provide readers with great understanding. The book should be on every practitioner's bookshelf - and in their heads as well."
— Karl M. Wiig, Chairman, Knowledge Research Institute, Inc.
"...a book all managers and professionals should be given the opportunity to read. It provides much of the fundamental background for understanding KM and the food for thought to feed the discussions that need to occur in order for knowledge management initiatives to succeed and flourish."
- ACM Interactions
"It's not often we will recommend a textbook to our busy business executive readers, but this new work on the theory and practice of knowledge management (KM) is one where we will make an exception."
- Harvard Business School Working Knowledge
Karen Takle Quinn, FaultLine
"Kimiz Dalkir's Knowledge Management presents a nice overview of knowledge management. Both practitioners and educators should benefit from this informative source."
— Jay Liebowitz, Professor, Johns Hopkins University
"An excellent addition to the body of KM literature. Comprehensive in scope. Integrates nicely theory, practice, history, issues, terminology, and a future perspective. A should read for those interested in leveraging knowledge assets to improve organizational productivity and innovation."
— Michael Stankosky, Lead Professor, Knowledge Management, The George Washington University
"At Kent State University our graduate interdisciplinary program, Information & Knowledge Management (IAKM), is one of the best locations for teaching a course that will rely on this new and thought provoking journey through the field of KM. Dr. Dalkir has provided a rich foundation in the theory behind KM and draws in an engaging learner dialogue that demonstrates how theory can be practically engaged in the dynamic environments of KM-based institutions, businesses, and governments.
Kim is an exemplary author who draws together numerous practical and theoretical frameworks. This book is the foundation for many highly motivated learners who wish to comprehend and apply the elements and theories that are required to construct and launch successful KM initiatives and organizations.
This seminal monograph has augmented the goal of my research into the development of a Knowledge Management Educational Framework (KMEF) because it contains rich material with which I can effectively teach KM as well as fertile substance for my academic research agenda. I highly recommend this book because it will prove useful to academics as well as practitioners."
— Michael JD Sutton, Assistant Professor, Information Architecture and Knowledge Management
Kent State University
"Knowledge Management: Converting Theory to Practice is an important and highly valuable book that gives both theoretical and practical insights from broad multidisciplinary perspectives. Kimiz Dalkir displays a deep and eclectic understanding of knowledge and the business reasons and approaches to its management. The book's many references present opportunities for further exploration. Multiple illustrations from practices in wellknown organizations provide readers with great understanding. The book should be on every practitioner's bookshelf - and in their heads as well."
— Karl M. Wiig, Chairman, Knowledge Research Institute, Inc.
"...a book all managers and professionals should be given the opportunity to read. It provides much of the fundamental background for understanding KM and the food for thought to feed the discussions that need to occur in order for knowledge management initiatives to succeed and flourish."
- ACM Interactions
"It's not often we will recommend a textbook to our busy business executive readers, but this new work on the theory and practice of knowledge management (KM) is one where we will make an exception."
- Harvard Business School Working Knowledge
Product details
Product details
- Edition: 1
- Latest edition
- Published: July 20, 2005
- Language: English
About the author
About the author
KD
Kimiz Dalkir
Affiliations and expertise
Assistant Professor, Graduate School of Information and Library Sciences, McGill University, Montreal, Canada