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Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers v… Read more
LIMITED OFFER
Immediately download your ebook while waiting for your print delivery. No promo code needed.
Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!
Section I: Veterinary Practice Team and Development
1. Veterinary Health Care Team Members
2. The Leadership Team
3. The Receptionist Team
4. The Veterinary Technician Team
5. Human Resources
6. Veterinary Ethics and Legal Issues
7. Compassion Fatigue, Burnout and Suicide Awareness
8. Professional Development
9. Strategic Planning
Section II: Veterinary Operations
10. Marketing Management
11. Financial Management
12. Client Leadership
13. Appointment Management
14. Medical Records Management
15. Inventory Management
16. Controlled Substance Management
17. Safety in the Veterinary Practice
18. Calculations and Conversions
Abbreviations
Glossary
HP