LIMITED OFFER
Save 50% on book bundles
Immediately download your ebook while waiting for your print delivery. No promo code needed.
Treating Worker Dissatisfaction During Economic Change
- 1st Edition - January 18, 2013
- Authors: Morley D. Glicken, Ben Robinson
- Language: English
- Hardback ISBN:9 7 8 - 0 - 1 2 - 3 9 7 0 0 6 - 0
- eBook ISBN:9 7 8 - 0 - 1 2 - 3 9 7 2 6 2 - 0
In the current economy, companies are expected to turn on a dime in response to changing market needs to stay vibrant. What that means is that companies are constantly re… Read more
Purchase options
Institutional subscription on ScienceDirect
Request a sales quoteIn the current economy, companies are expected to turn on a dime in response to changing market needs to stay vibrant. What that means is that companies are constantly reorganizing. Employees are living in a constant state of change. This dynamic in the workplace has affected worker satisfaction, morale, and burnout. This is the first treatment manual to focus on treating job-related issues, whether it's conflict in the workplace, stress, burnout, performance, and more. Divided into two parts, Part One sets the stage with a discussion of the economic climate and how it impacts businesses, how business reacts to it, and how the new business climate affects employees. Part Two lays out the most current research on effectively treating work-related client issues. Individual, group, and organizational interventions are included, along with case examples, practical treatment exercises, checklists, and outlines for treatment.
- Summarizes how the changing workplace impacts workers
- Covers effective ways of treating and preventing worker problems
- Includes case examples of treating common workplace depression, accidents, substance abuse, violence, stress, illness, conflict, and performance
- Discusses individual, group, and organizational interventions
- Provides online exercises, checklists, evaluation formats, and outlines for treatment
- Integrates issues of diversity including race, ethnicity, age, and gender
Clinical psychologists and counselors treating employed, or a practical treatment manual for formerly employed adults.
About the Authors
Preface
Part One: Understanding and Identifying Work-Related Problems
Chapter 1. The Serious Problems in the American Workplace
Introduction
The Landscape of Work in the Current Economy
Examples of Bad workplace Experiences
A Crisis in Leadership
Ethical Issues in Managerial Practice
A Worker Reflection on an Ethical Lapse in an Organization: Dire Consequences for the Worker
How the Changing Workplace Affects Workers
The Changing Work Ethic
Summary
References
Further Reading
Chapter 2. Understanding Job Stress, Job Dissatisfaction, and Worker Burnout
Introduction
Job Stress
Job Dissatisfaction
Worker Burnout
Ways of Determining Job Dissatisfaction and Worker Burnout: Theories X, Y, and Z
Summary
References
Further Reading
Part Two: Major Work-Related Problems that Lead to Job Dissatisfaction and Burnout
Chapter 3. Teamwork and Cooperative Work Assignments Sometimes Lead to Job Dissatisfaction
Introduction
Definitions and Discussion
What Makes Teams Work
Teamwork and Generation X Workers
Fault Lines in Teamwork that Lead to Conflict and Lowered Productivity
Does Teamwork Lead to Higher Productivity and Better Worker Performance?
Why Teams Sometimes Don’t Work
Summary
References
Further Reading
Chapter 4. Sexual Harassment in the Workplace
Background of Sexual Harassment
Definition of Sexual Harassment in the Workplace
Sexual Harassment during the Economic Downturn
Types of Sexual Harassment in the Workplace
Sexual Harassment of Women in the Workplace
Sexual Harassment of Men in the Workplace
Sexual Harassment Perpetrators
Sexual Harassment and Organizations
Guidelines for a Sexual Harassment Policy in the Workplace
Summary
References
Further Reading
Chapter 5. Workplace Diversity and Discrimination
Background of Diversity in the Workplace
Significance of Diversity During the Economic Downturn
The Cost to Workers of Discrimination in the Workplace
Employers’ Costs Related to Diversity and Discrimination in the Workplace
Harmful Management Practices in a Diverse Workplace
Best Management Practices in a Diverse Workplace
Case Examples
Implications for the Future of a Diverse Workplace
Summary
References
Further Reading
Chapter 6. Workaholics: Understanding and Changing Work-Addicted Behavior1
Introduction
Understanding the Concept of Work Addictions
Ten Types of Workaholics
The Impact of Work Addictions on Relationships and Family Life
Changing Workaholic Behavior
Summary
References
Further Reading
Chapter 7. Workplace Violence
Introduction
Worker to Worker Violence
Violence Threat Levels
Organizational Interventions in Workplace Problems
Counseling Workers with Potential for Workplace Violence
Workplace Violence and PTSD
Treating the Victims of Workplace Violence
Summary
References
Further Reading
Part Three: Using Human Resource and Management Approaches to Prevent Work-Related Problems
Chapter 8. Preventing Workplace Problems through Competency-Based Management
Introduction
Managerial Imperatives to Reduce Workplace Problems
Anticipating and Planning for the Future
The Six Components of Competency-Based Management
Summary
References
Further Reading
Chapter 9. Three Primary Human Resource Functions: Hiring, In-Service Training, and Termination
Introduction
Hiring
Staff Development and In-Service Training
Termination
Summary
References
Further Reading
Chapter 10. Competency-Based Evaluations
Introduction
Examples of Competency-Based Standards that Matter and are Measurable
Providing Feedback to Workers
Pay for Performance: Merit Pay
A Competency-Based Evaluation Scale
Summary
References
Part Four: Effective Treatment for Work-Related Problems
Chapter 11. Treating Work-Related Problems
Introduction
Life Coaching for Job Dissatisfaction
Treating Work-Related Burnout and Depression
Treating Work-Related Anxiety
Diagnosing and Treating Substance Abuse
Summary
References
Further Reading
Chapter 12. A Quality of Life Approach to Understanding and Measuring Workplace Problems
Introduction
Definition and Background of Quality of Life
Evidence-Based Quality of Life Concepts and Measures
Workplace Quality of Life and the Economic Downturn
Displaced Workers and Subjective Well-being or Happiness
Quality of Life Therapy
Issues Related to Quality of Life Outcomes
Summary
References
Further Reading
Chapter 13. Quality of Life Treatment and Workplace Problems
Developing Applied Quality of Life Therapy (QOLT)
Validity and Reliability of QOLT Measures
Culturally Relevant QOLT Assessment and Intervention Measures
Integrated QOLT Method and the Economic Downturn
Work Loss Circumstances and QOLT Assessment
Conceptual Domains Used in QOLT Assessment and Intervention
Future Trends for the Use of QOLT
Summary
References
Further Reading
Chapter 14. Some Final Words
Job Displacement and Working Alliances
Impact of Worker Job Displacement and Social Support
Affirming the Benefits of a Diverse Workplace
The Significance of Social and Economic “Scarring”
Summary
References
Further Reading
Appendix A. The CES-D Depression Scale—Useful in Determining Worker Burnout
Appendix B. Forced Early Retirement Stress Because of Burnout and Job Loss
Appendix C. Managing Workers Using the New Interactive Technologies
Introduction
Communicating Supervisory Interventions
Using the Internet and Interactive Technologies for Supervision
Index
- No. of pages: 330
- Language: English
- Edition: 1
- Published: January 18, 2013
- Imprint: Academic Press
- Hardback ISBN: 9780123970060
- eBook ISBN: 9780123972620
MG
Morley D. Glicken
Dr. Morley D. Glicken is the former Dean of the Worden School of Social Service in San Antonio; the founding director of the Master of Social Work Department at California State University, San Bernardino; the past Director of the Master of Social Work Program at the University of Alabama; and the former Executive Director of Jewish Family Service of Greater Tucson. He has also held faculty positions in social work at the University of Kansas and Arizona State University. He currently teaches in the Department of Social Work at Arizona State University West in Phoenix, Arizona.
Dr. Glicken received his BA degree in social work with a minor in psychology from the University of North Dakota and holds an MSW degree from the University of Washington and the MPA and DSW degrees from the University of Utah. He is a member of Phi Kappa Phi Honorary Fraternity.
Affiliations and expertise
Department of Social Work, Arizona State University West, Phoenix, AZ, USABR
Ben Robinson
Affiliations and expertise
Arizona State University College of Public Programs School of Social Work, Phoenix, AZ, USARead Treating Worker Dissatisfaction During Economic Change on ScienceDirect