Tourism Security

Strategies for Effectively Managing Travel Risk and Safety

1st Edition - June 6, 2014
Imprint: Butterworth-Heinemann
Author: Peter Tarlow
Language: English
Paperback ISBN:
9 7 8 - 0 - 1 2 - 4 1 1 5 7 0 - 5
eBook ISBN:
9 7 8 - 0 - 1 2 - 4 1 1 5 7 2 - 9

Tourism security is an important part of both security management and tourism. Private security professionals and police departments in tourism cities, as well as hotels, major at… Read more

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Tourism security is an important part of both security management and tourism. Private security professionals and police departments in tourism cities, as well as hotels, major attractions, and theme parks, have all come to realize that tourism security and safety issues (often called tourism surety) are essential for industry survival and success. In Tourism Security, leading expert Peter Tarlow addresses a range of key issues in tourism safety and security.

The book guides the reader through a study of tourism security themes and best practices. Topics include the relationship between tourism security and the economy, hotel and motel security, risk and crisis management, public places, transportation, and legal issues. The book also includes case studies of four popular tourist destinations. With each destination, an interview with a police or security representative is included—providing unique, in-depth insight to security concerns.

Tourism Security is an invaluable resource for private security professionals, police departments that serve tourist destinations, and tourism professionals who work in hotels or convention centers, or at attractions, casinos, or events.

Chapter 1: Introduction to Tourism Security

Abstract
The Tourism Phenomenon
Tourism Terminology and History
Modern Tourism Definitions
Lack of a Unified Vocabulary
Tourism as a Social Phenomenon
Defining Tourism Security
Classical and Modern Travel Challenges
Concepts of Leisure and Leisure Travel
Tourism Security is More Than Criminal Behavior
Criminal Acts and Acts of Terrorism
Professional Fears of Addressing Crime and Terrorism
Pre and Post September 11, 2001
Tourism Safety, Security, and Surety in the Post-9/11 World
An Overview of Tourism Surety: The Pre-9/11 Years
The Post-9/11 Period
TOPPs: The First Defense Against Tourism Crimes
Summary

Chapter 2: The Relationship between Tourism Security and the Economy

Abstract
Part 1: How Security, or the Lack of Security, Impacts the Tourism Industry’s Economy
Part 2: How Tourism Security Must Face the Issues of Shrinking Budgets and How Security Personnel Must Do More with Less

Chapter 3: Hotel and Motel Security

Abstract
Places of Lodging in the Tourism History
Hotel Security: The Overview
Common Problems
Hotel Challenges
Motel Challenges
Bed ’n Breakfast (B&B) Challenges
Campgrounds and Other Lodging Challenges
Lodging Security in a Consistently Changing World
The Role of the Security Officer
Dealing with the Specifics of Lodging Security
Planning Lodging Security
Working with Others
Around the Hotel
Front Desk and Lobby Area
Front Desk Personnel
Rooms and Hallways
Food and Beverages
The Outside Public Areas
Pool and Athletic Safety
Other Areas in the Hotel
Outsourcing
Protecting the Hotel’s Staff
Should an Employee or Guest Become Violent

Chapter 4: Risk and Crisis Management

Abstract
Introduction
Risk Management
Why Analyzing Tourism Risks is Difficult
Crisis Management
Performing Risk Management
A Risk Management Model
Risk Management Guidelines
Alcohol and Drugs and Tourism Risk
Drugs, Tourism, and Terrorism
The Risk of Food Safety in Tourism
Fire and Tourism Safety
Terrorism and Tourism
Tourism, Terrorism, and the Media
From Risk Management to Crisis Management
Crisis Recovery

Chapter 5: Public Gathering Places

Abstract
Introduction
CCTV Cameras at the Casino and Beyond
The Casino Security Professional
Other Places Where People Gather
History of Meetings and Conventions
Crimes at Convention Centers or Trade Shows
Some Trade Show/Convention Security Procedures
Hazardous Materials
Animals (Pets) at Trade and Convention Centers
Convention/Trade-Show Center Security and Safety Plans
Event Security Plan

Chapter 6: Aquatic Tourism: Security at Beaches, Rivers, Lakes, and on the High Seas

Abstract
Introduction
Beach/Sea/River Tourism
Criminal Issues and Issues of Terrorism at Aquatic Locations
Cruise Tourism
From the Biblical Text to the Modern World
Other Security Issues Specific to Cruise Ships
Other Health Issues
How Passengers Deal with Cruise Emergencies

Chapter 7: Transportation: Travel by Air, Car, and Train

Abstract
Introduction
The Distinction Between Security and Safety
Notable Hijackings
Issues of Commonality in Hijackings
Counter-Hijacking Measures
Hardening the Terminal
Greater Examination of Luggage
Making the Plane Itself More Secure
Issues of Fire at Airports
Other Suggestions in Hardening Air Travel
Issues of Health
Diseases Carried from One Nation or Continent to Another
Terrorism-Based Illnesses
Train Travel as Tourism
Bus Tourism
APPENDIX: NTA's CRISIS MANAGEMENT PLAN STRUCTURE¹

Chapter 8: Tourism Security Legal Issues

Abstract
Tourism Surety, Standards of Care, and the Law
Issues of Responsibility, Legality, and Standards of Care
Making Decisions
Standards of Care
Legal Vulnerability
Tourism Law
Travelers’ Rights
Travel Agents
Issues of Travel Law and Travel Agents
Additional Issues for Travel Agencies
The Airline Passenger Bill of Rights
U.S. Cruise Passengers Bill of Rights
Train and Bus Travel
Fire Codes
In Europe
Summary

Chapter 9: Case Studies: Four Tourism Cities

Abstract
Introduction
Tourism and Freedom
Charleston, South Carolina
Las Vegas
The Dominican Republic
Tourist Police
Rio de Janeiro
Summary

Peter Tarlow

Dr. Peter E. Tarlow is a world-renowned speaker and expert specializing in the impact of crime and terrorism on the tourism industry, event and tourism risk management, and economic development. Since 1990, Tarlow has been teaching courses on tourism, crime, and terrorism to police forces and security and tourism professionals throughout the world. He is also a founder and president of Tourism & More Inc. (T&M).

Tarlow's fluency in many languages enables him to speak throughout the world. He lectures on a wide range of current and future trends in the tourism industry, rural tourism economic development, the gaming industry, issues of crime and terrorism, the role of police departments in urban economic development, and international trade. Tarlow trains numerous police departments throughout the world in TOPPS (Tourism Oriented Policing and Protection Services) and offers certification in this area. He has appeared on nationally televised programs such as Dateline (NBC) and on CNBC, and is a regular guest on radio stations around the United States. Tarlow also organizes conferences dealing with visitor safety and security issues and the economic importance of tourism and tourism marketing.

Tarlow’s research ranges from the impact of school calendars on the tourism industries to tourism ecology and business. These research interests allow Tarlow to work with communities throughout the United States. He researches how communities can use their tourism as an economic development tool during difficult economic times, and at the same time improve their local residents’ quality of life. He also functions as an expert witness in courts throughout the United States on matters concerning tourism security and safety, and issues of risk management.

Tarlow earned his Ph.D. in sociology from Texas A&M University. He also holds degrees in history, Spanish and Hebrew literatures, and psychotherapy. His other publications include Event Risk Management and Safety (Wiley, 2002) and Twenty Years of Tourism Tidbits (Universidad de Especialidades Turísticas, 2010). He has also recently published a book on Cruise Safety (written in Portuguese) entitled Abordagem Multdisciplinar dos Cruzeiros Turísticos. Tarlow also writes and speaks for major organizations such as the Organization of U.S. State Dams, and the International Association of Event Managers.

Affiliations and expertise

President and founder, Tourism & More

Life Sciences

Physical Sciences & Engineering

Social Sciences & Humanities

Health