Tourism Management LPE IE
Managing for Change
- 2nd Edition - August 31, 2006
- Imprint: Butterworth-Heinemann
- Author: Stephen J. Page
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 4 8 1 4 2 - 5
Tourism Management: managing for change is a complete synthesis of tourism, from its beginnings through to the major impacts it has on today's global community, the environment and… Read more
Purchase options
Institutional subscription on ScienceDirect
Request a sales quoteTourism Management: managing for change is a complete synthesis of tourism, from its beginnings through to the major impacts it has on today's global community, the environment and economy. Provocative and stimulating, it challenges the conventional thinking and generates reflection, thought and debate. This bestselling book is now in its second edition and has been fully revised with updated statistics and a complete set of brand new case studies.
Tourism Management covers the fundamentals of tourism, introducing the following key concepts:
* The development of tourism
* Tourism supply and demand
* Sectors involved: transport, accommodation, government
* The future of tourism: including forecasting and future issues affecting the global nature of tourism
In a user-friendly, handbook style, each chapter covers the material required for at least one lecture within a degree level course. Written in a jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study.
The text is also accompanied by a companion website packed with extra resources for both students and lecturers. Accredited lecturers can request access to download additional material by going to http://textbooks.elsevier.com to request access.
Tourism Management covers the fundamentals of tourism, introducing the following key concepts:
* The development of tourism
* Tourism supply and demand
* Sectors involved: transport, accommodation, government
* The future of tourism: including forecasting and future issues affecting the global nature of tourism
In a user-friendly, handbook style, each chapter covers the material required for at least one lecture within a degree level course. Written in a jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study.
The text is also accompanied by a companion website packed with extra resources for both students and lecturers. Accredited lecturers can request access to download additional material by going to http://textbooks.elsevier.com to request access.
· A complete synthesis of the tourism industry
· Second edition includes a complete set of new case studies including 2012 Olympics, Southwest airlines, and policies for tourism in South Africa, as well as updated statistics
· Companion website packed with extra resources both for students and lecturers
· Second edition includes a complete set of new case studies including 2012 Olympics, Southwest airlines, and policies for tourism in South Africa, as well as updated statistics
· Companion website packed with extra resources both for students and lecturers
HND and first year undergraduate students studying tourism management globally, where the examination of tourism is from a specific business perspective, rather than a general social science perspective.
Chapter 1: Introduction – Tourism Today – why is it a global phenomenon embracing all our lives?
Learning Outcomes
Introduction
Why study tourism? Is it just about enjoyment and holidays?
The leisure society
Concepts – tourism, the tourist and travel
An organising framework for the analysis of tourism
The tour, holidays and leisure trips
Measuring tourism
New forces affecting tourism – globalisation, inequality and the developed and developing world
A framework for the book
Tourism Management as the focus for the book
References
Further Reading
Questions
Chapter 2: Tourism – Its origins, growth and future
Learning Outcomes
Introduction
Tourism in classical times
The Middle Ages
The Renaissance and the Reformation
The European Grand Tour
Case study: Changing patterns of spa development in England 1558-1815
Tourism and the coast: The seaside resort
Tourism in the Edwardian and inter-war years
Post-war tourism: Towards international mass tourism
Case study: Forecasting international tourism growth in New Zealand
Space tourism
Conclusion
References
Further Reading
Questions
Chapter 3: Demand for tourism – Why do people engage in tourism?
Learning Outcomes
Introduction
What is tourism demand?
The motivation dichotomy: Why do people go on holiday?
Intrinsic and extrinsic motivation
Maslow’s hierarchy model and tourist motivation
The tourism tradition of motivation studies: Classifying and understanding tourist motives
Consumer behaviour and tourism
Gender and ethnicity
Purchasing a holiday
The tourist image of products and places
Case study: The Chinese outbound tourism market
Conclusion
References
Further Reading
Questions
Chapter 4: The Supply of Tourism
Learning Outcomes
Introduction
Influences on Tourism Supply Issues: The Business Environment
Managing Tourism Supply Issues
Case Study: Corporate strategy and change in the hotel sector: The evolution of the Intercontinental Hotel Group
The tourism supply chain
Accommodation
Visitor attractions and activities
Case study: The impacts of sporting events – Hosting the 2012 London Olympic Games
Activities as a focus of tourism: Adventure tourism
Transport
Tourism organisations and agencies and the supply of tourism
Tourist Services and Facilities
Managing the supply of tourism in the new millennium
Conclusion
References
Further Reading
Questions
Chapter 5: Transporting the tourist I: Surface transport
Learning Outcomes
Introduction
Transport, tourism and the tour
Policy issues in tourist transport
The role of the EU in tourism and transport policy
Land-based transport
The car and tourist travel
Cycling
The UK’s national cycle network
The coach and bus travel
Case study: Innovation in coach travel – Stagecoach’s Megabus.com
Rail travel
Water-based transport
Ferries
Inland waterways
Boating on the Norfolk Broads: A tourist transport resource
Managing land and surface-based tourist transport
References
Further Reading
Questions
Chapter 6: Transporting the tourist II: The aviation sector
Learning Outcomes
Introduction
The role of the airport as a tourist terminal facility
What is an airport and how is it operated?
Future airport management issues: Safety, security and environmental concerns
The international airline industry
Trends in the industry in the new millennium
Managing the airline industry
Regulating international air transport
Airline marketing: Its role and recent innovations
How airlines use marketing functions
The low cost carriers: Aligning service provision to demand
The low cost carrier: The SouthWest phenomenon
Low cost carriers in Europe
Airline marketing and developing client relationships: Frequent flyer programmes and
alliances
In-flight catering: A marketing opportunity
Future trends
References
Further Reading
Questions
Chapter 7: Accommodation and Hospitality Services
Learning Outcomes
Introduction
The hospitality sector
The accommodation sector
The accommodation sector as a global phenomenon and operational issues
Case study: The German hotel industry
Types of tourist accommodation
The serviced accommodation sector: Hotels
The boutique hotel
Case study: Luxury travel and the accommodation sector
Budget accommodation and hotels
The non-serviced accommodation sector
Case study: The caravan industry in Europe
Current issues for the accommodation and hospitality sector
Conclusion
References
Further Reading
Questions
Chapter 8: Tour operating and travel retailing
Learning Outcomes
Introduction
The tour operator
Economics of tour operation: Managing for profit
Tour operator business performance
Regulating tour operating
The European holiday market
Case study: Holidaymaking in Norway
ATOL trends
How do these companies compete for business
Consumer trends affecting the future of tour operating
Demographic factors
Consumer issues in tour operating
Marketing and planning the holiday: The holiday brochure
Travel agents
The evolution of travel agents
Characteristics of travel agents
The organisation of travel agents
Business travel
Travel agents and information communication technology
Online travel
VisitScotland.com: Destination marketing and travel retailing
The future of travel retailing
References
Further Reading
Questions
Chapter 9: Visitor attractions – Jo Connell and Stephen J. Page
Learning Outcomes
Introduction
Classifying visitor attractions
Visitor attractions in the UK
Visitor attractions – product considerations
Attractions as a leisure product
Visitor attractions and the visitor experience
The visitor experience at attractions: Key influences
Case study: Visitor attractions to develop tourism: The case of Dubai
Managing the visitor experience: Potential and prospects
The future for visitor attraction management
Conclusion
References
Further Reading
Questions
Chapter 10: The management of tourism
Learning Outcomes
Introduction
Management in tourism businesses: Key principles
The purpose of management in tourism organisations
What do tourism managers manage?
Marketing tourism as a management function
Managing operational businesses in tourism businesses
Managing service provision: Human resource issues and service delivery
Service provision in tourism: A perennial management challenge
The Disney model of customer care
Developing and managing tourism ventures in the small business sector
Tourism and innovation: Challenges for tourism managers
How and why does innovation occur and what is its significance in tourism?
Tourism management in action: Designing and developing a visitor attraction
A feasibility study for a new tourism attraction: The scope and range of issues
Conclusion
References
Further Reading
Questions
Chapter 11: The public sector in tourism
Learning Outcomes
Introduction
Governments and tourism
Why governments intervene in tourism
How government organisations influence tourism
Government intervention and tourism performance
Case study: Government policy towards tourism in Africa and the role of industry associations in South Africa
Planning and tourism
Does tourism planning exist?
The planning process for tourism
Government tourism strategies
Case study: The Scottish Tourism Framework for Action 2002-2005 and the Scottish Tourism – The Next Decade: A Framework for Tourism Change, 2006-2015
The public sector marketing of tourism
Future of the public sector in the management of tourism
References
Further Reading
Questions
Chapter 12: Managing the visitor and tourist sites
Learning Outcomes
Introduction
The geography of tourism: Its application to impact analysis
European tourism: Trends and patterns
The geography of tourism: Key trends and impacts
Analysing the impact of tourism
The economic impact of tourism
Constructing the economic impact of tourism
Social and cultural impacts of tourism
Tourism and the environment
The tourism industry response
Visitor management
Case study: Managing the impact of tourism in Venice
- Stephen J. Page and C. Michael Hall
Future issues for visitor management
References
Further Reading
Questions
Chapter 13: The future of tourism: Post tourism?
Learning Outcomes
Introduction
The spread of tourism
The snowball and amoeba concept in tourism
Understanding the future of tourism
The pressure for tourism to change
New social trends
New outbound markets
Crises and disasters in tourism
Crisis in tourism and business response: A management challenge?
Technology and tourism
Climate change, tourism and the environment
New business trends
Towards a new tourism management concept: Managed Tourism
Limiting tourism: The beginning of the end?
References
Further Reading
Questions
Learning Outcomes
Introduction
Why study tourism? Is it just about enjoyment and holidays?
The leisure society
Concepts – tourism, the tourist and travel
An organising framework for the analysis of tourism
The tour, holidays and leisure trips
Measuring tourism
New forces affecting tourism – globalisation, inequality and the developed and developing world
A framework for the book
Tourism Management as the focus for the book
References
Further Reading
Questions
Chapter 2: Tourism – Its origins, growth and future
Learning Outcomes
Introduction
Tourism in classical times
The Middle Ages
The Renaissance and the Reformation
The European Grand Tour
Case study: Changing patterns of spa development in England 1558-1815
Tourism and the coast: The seaside resort
Tourism in the Edwardian and inter-war years
Post-war tourism: Towards international mass tourism
Case study: Forecasting international tourism growth in New Zealand
Space tourism
Conclusion
References
Further Reading
Questions
Chapter 3: Demand for tourism – Why do people engage in tourism?
Learning Outcomes
Introduction
What is tourism demand?
The motivation dichotomy: Why do people go on holiday?
Intrinsic and extrinsic motivation
Maslow’s hierarchy model and tourist motivation
The tourism tradition of motivation studies: Classifying and understanding tourist motives
Consumer behaviour and tourism
Gender and ethnicity
Purchasing a holiday
The tourist image of products and places
Case study: The Chinese outbound tourism market
Conclusion
References
Further Reading
Questions
Chapter 4: The Supply of Tourism
Learning Outcomes
Introduction
Influences on Tourism Supply Issues: The Business Environment
Managing Tourism Supply Issues
Case Study: Corporate strategy and change in the hotel sector: The evolution of the Intercontinental Hotel Group
The tourism supply chain
Accommodation
Visitor attractions and activities
Case study: The impacts of sporting events – Hosting the 2012 London Olympic Games
Activities as a focus of tourism: Adventure tourism
Transport
Tourism organisations and agencies and the supply of tourism
Tourist Services and Facilities
Managing the supply of tourism in the new millennium
Conclusion
References
Further Reading
Questions
Chapter 5: Transporting the tourist I: Surface transport
Learning Outcomes
Introduction
Transport, tourism and the tour
Policy issues in tourist transport
The role of the EU in tourism and transport policy
Land-based transport
The car and tourist travel
Cycling
The UK’s national cycle network
The coach and bus travel
Case study: Innovation in coach travel – Stagecoach’s Megabus.com
Rail travel
Water-based transport
Ferries
Inland waterways
Boating on the Norfolk Broads: A tourist transport resource
Managing land and surface-based tourist transport
References
Further Reading
Questions
Chapter 6: Transporting the tourist II: The aviation sector
Learning Outcomes
Introduction
The role of the airport as a tourist terminal facility
What is an airport and how is it operated?
Future airport management issues: Safety, security and environmental concerns
The international airline industry
Trends in the industry in the new millennium
Managing the airline industry
Regulating international air transport
Airline marketing: Its role and recent innovations
How airlines use marketing functions
The low cost carriers: Aligning service provision to demand
The low cost carrier: The SouthWest phenomenon
Low cost carriers in Europe
Airline marketing and developing client relationships: Frequent flyer programmes and
alliances
In-flight catering: A marketing opportunity
Future trends
References
Further Reading
Questions
Chapter 7: Accommodation and Hospitality Services
Learning Outcomes
Introduction
The hospitality sector
The accommodation sector
The accommodation sector as a global phenomenon and operational issues
Case study: The German hotel industry
Types of tourist accommodation
The serviced accommodation sector: Hotels
The boutique hotel
Case study: Luxury travel and the accommodation sector
Budget accommodation and hotels
The non-serviced accommodation sector
Case study: The caravan industry in Europe
Current issues for the accommodation and hospitality sector
Conclusion
References
Further Reading
Questions
Chapter 8: Tour operating and travel retailing
Learning Outcomes
Introduction
The tour operator
Economics of tour operation: Managing for profit
Tour operator business performance
Regulating tour operating
The European holiday market
Case study: Holidaymaking in Norway
ATOL trends
How do these companies compete for business
Consumer trends affecting the future of tour operating
Demographic factors
Consumer issues in tour operating
Marketing and planning the holiday: The holiday brochure
Travel agents
The evolution of travel agents
Characteristics of travel agents
The organisation of travel agents
Business travel
Travel agents and information communication technology
Online travel
VisitScotland.com: Destination marketing and travel retailing
The future of travel retailing
References
Further Reading
Questions
Chapter 9: Visitor attractions – Jo Connell and Stephen J. Page
Learning Outcomes
Introduction
Classifying visitor attractions
Visitor attractions in the UK
Visitor attractions – product considerations
Attractions as a leisure product
Visitor attractions and the visitor experience
The visitor experience at attractions: Key influences
Case study: Visitor attractions to develop tourism: The case of Dubai
Managing the visitor experience: Potential and prospects
The future for visitor attraction management
Conclusion
References
Further Reading
Questions
Chapter 10: The management of tourism
Learning Outcomes
Introduction
Management in tourism businesses: Key principles
The purpose of management in tourism organisations
What do tourism managers manage?
Marketing tourism as a management function
Managing operational businesses in tourism businesses
Managing service provision: Human resource issues and service delivery
Service provision in tourism: A perennial management challenge
The Disney model of customer care
Developing and managing tourism ventures in the small business sector
Tourism and innovation: Challenges for tourism managers
How and why does innovation occur and what is its significance in tourism?
Tourism management in action: Designing and developing a visitor attraction
A feasibility study for a new tourism attraction: The scope and range of issues
Conclusion
References
Further Reading
Questions
Chapter 11: The public sector in tourism
Learning Outcomes
Introduction
Governments and tourism
Why governments intervene in tourism
How government organisations influence tourism
Government intervention and tourism performance
Case study: Government policy towards tourism in Africa and the role of industry associations in South Africa
Planning and tourism
Does tourism planning exist?
The planning process for tourism
Government tourism strategies
Case study: The Scottish Tourism Framework for Action 2002-2005 and the Scottish Tourism – The Next Decade: A Framework for Tourism Change, 2006-2015
The public sector marketing of tourism
Future of the public sector in the management of tourism
References
Further Reading
Questions
Chapter 12: Managing the visitor and tourist sites
Learning Outcomes
Introduction
The geography of tourism: Its application to impact analysis
European tourism: Trends and patterns
The geography of tourism: Key trends and impacts
Analysing the impact of tourism
The economic impact of tourism
Constructing the economic impact of tourism
Social and cultural impacts of tourism
Tourism and the environment
The tourism industry response
Visitor management
Case study: Managing the impact of tourism in Venice
- Stephen J. Page and C. Michael Hall
Future issues for visitor management
References
Further Reading
Questions
Chapter 13: The future of tourism: Post tourism?
Learning Outcomes
Introduction
The spread of tourism
The snowball and amoeba concept in tourism
Understanding the future of tourism
The pressure for tourism to change
New social trends
New outbound markets
Crises and disasters in tourism
Crisis in tourism and business response: A management challenge?
Technology and tourism
Climate change, tourism and the environment
New business trends
Towards a new tourism management concept: Managed Tourism
Limiting tourism: The beginning of the end?
References
Further Reading
Questions
- Edition: 2
- Published: August 31, 2006
- Imprint: Butterworth-Heinemann
- Language: English
- eBook ISBN: 9780080481425
SP
Stephen J. Page
Stephen Page is Senior Professor of Sustainable Tourism Management at London Metropolitan Business School. He has worked in the UK, New Zealand, Australia, Ireland and France and has written, edited or contributed to 33 leading books on tourism, a number of which have been sponsored by the tourism sector. He has worked with many private sector and public sector agencies on tourism consultancy in terms of tourism and leisure strategies, feasibility studies, problem-solving including high profile projects such as the Channel Tunnel and Auckland’s Sky Tower in New Zealand. He is also an editor of the top Tourism journal, Tourism Management published by Elsevier and Series Editor of the Elsevier Advances in Tourism Research Series. He is a regular contributor to industry conferences and meetings as a speaker on industry-related topics and has been ranked as one of the top Tourism academics in the UK based on publications in the top three Tourism journals for the 5 year period 2003-2008.
Affiliations and expertise
Senior Professor, Sustainable Tourism Management, London Metropolitan University