The Simulated Administrative Medical Office
Practicum Skills for Medical Assistants powered by SimChart for the Medical Office
- 2nd Edition - December 11, 2021
- Imprint: Elsevier
- Author: Julie Pepper
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 8 2 9 5 1 - 9
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 8 2 9 5 3 - 3
Get hands-on practice with 100 realistic medical office tasks! The Simulated Administrative Medical Office, 2nd Edition walks you through 10 days on the job as an administrative m… Read more
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Request a sales quoteGet hands-on practice with 100 realistic medical office tasks! The Simulated Administrative Medical Office, 2nd Edition walks you through 10 days on the job as an administrative medical assistant working in the front office of a medical practice. Using SimChart for the Medical Office (sold separately), this book simulates the tasks you will perform daily, including appointment scheduling, completion of common forms, correspondence, inventory, telephone messages, and coding and billing. Written by educator and practitioner Julie Pepper, this how-to manual provides a practicum-like experience that will build your confidence in using EHR software and help you succeed in your first job.
- 100 SimChart for the Medical Office (SCMO) tasks organized into 2 weeks of work each simulate actual office duties, providing practice with patient scheduling, billing, insurance processing, and more. (SCMO sold separately.)
- Case-based format applies all tasks to realistic patient encounters, building students’ critical thinking and problem-solving skills.
- Step-by-step instructions simplify the tasks, helping students learn accuracy and speed within a fast-paced medical office.
- Online forms and documents simulate the office experience and support the electronic workflow.
- Tasks fully align with ABHES and CAAHEP competencies for Medical Assisting.
- Content supports preparation for certification as a Medical Assistant and Certified Electronic Health Records Specialist.
Medical Assisting students
• Estimated annual enrollment 145,000 (IPEDS 2017)
- Cover image
- Title page
- Table of Contents
- Evolve Student Resources
- Copyright
- Dedication
- Preface
- Organization
- New to This Edition
- Distinctive Features
- Ancillaries
- 1. Day One
- Task 1.1 Prepare the Scheduling Matrix
- Task 1.2 Reschedule Appointments
- Scheduling Patient Appointments
- Task 1.3 Schedule a Follow-up Appointment for an Established Patient
- Task 1.4 Schedule an Urgent Appointment for an Established Patient
- Task 1.5 Schedule a Wellness Exam Appointment for an Established Patient
- Scheduling and Registering New Patients
- Task 1.6 Schedule a New Adult Patient Appointment
- Task 1.7 Register a New Adult Patient
- Task 1.8 Schedule a New Pediatric Patient Visit
- Task 1.9 Register a New Pediatric Patient
- Task 1.10 Reschedule an Appointment
- 2.. Day Two
- Task 2.1 Scheduling New Patient Appointments and Generating Appropriate Forms
- Task 2.2 Creating Reminder Letters
- Scheduling Urgent Appointments
- Task 2.3 Scheduling an Urgent Appointment for a Pregnant Patient
- Task 2.4 Scheduling an Urgent Appointment for a Sick Patient
- Task 2.5 Correcting Demographic Information
- Task 2.6 Documenting Telephone Messages
- Task 2.7 Complete Certificate to Return to Work or School
- Task 2.8 Complete Medical Records Release Form
- Task 2.9 Documenting Chief Complaint, History of Present Illness, and Review of Systems
- Task 2.10 Update Medication List
- 3. Day Three
- Risk Management
- Task 3.1 Disclosure Authorization
- Task 3.2 Incident Report
- Referral Forms
- Task 3.3 Referral Form
- Written Communication
- Task 3.4 Missed Appointment Letter
- Task 3.5 Memorandum Email
- Coding and Billing Responsibilities
- Task 3.6 Preparing a Superbill
- Task 3.7 Posting to the Ledger
- Task 3.8 Preparing an Insurance Claim
- Task 3.9 Preparing the Superbill for Missed Charges
- Task 3.10 Preparing an Insurance Claim for Missed Charges
- 4. Day Four
- Task 4.1 Emailing Patients Regarding Test Results
- Task 4.2 Sending a Letter Regarding Test Results
- Task 4.3 Handling Telephone Messages and Scheduling Appointments for Established Patients
- Task 4.4 Scheduling New Patient Appointments and Generating Appropriate Forms
- Task 4.5 Documents Received in the Mail
- Task 4.6 Prior Authorization Request
- Task 4.7 Correcting Demographic Information
- Task 4.8 Documenting Chief Complaint, History of Present Illness, and Review of Systems
- Task 4.9 Complete Certificate to Return to Work or School
- Task 4.10 Preparing a Superbill and Claim
- 5. Day Five
- Task 5.1 Updating Patient Demographics
- Task 5.2 Preparing a Superbill
- Task 5.3 Posting Charges to a Ledger
- Task 5.4 Generating Patient Statements
- Task 5.5 Posting Insurance Payments to a Ledger
- Task 5.6 Posting Patient Payments to a Ledger
- Task 5.7 Completing a Day Sheet
- Task 5.8 Preparing the Bank Deposit Slip
- Task 5.9 Documenting Chief Complaint, History of Present Illness, Review of Systems, and Progress Notes
- Task 5.10 Updating Allergies
- 6. Day Six
- Task 6.1 Collection Letter
- Task 6.2 Denial Letter
- Task 6.3 Insurance Claims Tracer
- Task 6.4 Maintaining a Petty Cash Fund
- Task 6.5 Requisition for a Mammogram
- Task 6.6 Requisition for a Transesophageal Echo (TEE)
- Task 6.7 School Physical
- Task 6.8 Vaccine Authorization
- Task 6.9 General Procedure Consent
- Task 6.10 Purchase Order
- 7. Day Seven
- Task 7.1 Establishing a Meeting
- Task 7.2 Scheduling a Recurring Staff Meeting With a Memorandum
- Task 7.3 Scheduling Office Procedures
- Task 7.4 Requesting Prior Authorization
- Task 7.5 Scheduling Audiometry and Tympanometry
- Task 7.6 Complete Superbill and Claim Form
- Task 7.7 Scheduling an Urgent Visit
- Task 7.8 Using the Fee Schedule and Responding to a Patient
- Task 7.9 Patient Termination Letter
- Task 7.10 Complete a Medical Records Release Form
- 8. Day Eight
- Task 8.1 Inventory Management
- Task 8.2 Certificate to Return to Work or School
- Task 8.3 Memorandum Regarding Cell Phone Use During Work Hours
- Task 8.4 Walk-in Patients
- Task 8.5 Telephone Messages
- Task 8.6 Documenting Chief Complaint, History of Present Illness, and Review of Systems
- Task 8.7 Updating Height, Weight, and Blood Pressure
- Task 8.8 Updating Medication List
- Task 8.9 Documenting Snellen Exam
- Task 8.10 Documenting Immunizations
- 9. Day Nine
- Task 9.1 Scheduling New Patient Appointments
- Task 9.2 Generating Appropriate Forms for a New Patient
- Task 9.3 Scheduling Appointments for Established Patients
- Task 9.4 Correcting Demographic Information
- Task 9.5 Creating a Referral Request
- Task 9.6 Rescheduling an Appointment
- Task 9.7 Completing a Certificate to Return to Work or School
- Task 9.8 Completing a Medical Records Release Form
- Task 9.9 Completing Disclosure Authorization
- Task 9.10 Emailing a Patient Regarding Test Results
- 10. Day Ten
- Task 10.1 Documenting Chief Complaint, History of Present Illness, and Review of Systems
- Task 10.3 Incident Report
- Task 10.4 Denial Letter
- Task 10.5 Creating a Prior Authorization Request
- Task 10.6 Creating the Superbill
- Task 10.7 Creating a Claim
- Task 10.8 Posting to the Ledger
- Task 10.9 Generating the Patient Statement
- Task 10.10 Completing the Day Sheet
- Edition: 2
- Published: December 11, 2021
- Imprint: Elsevier
- Language: English
- Paperback ISBN: 9780323829519
- eBook ISBN: 9780323829533
JP
Julie Pepper
Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college’s Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician’s Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn’s Medical Assisting Fundamentals, Kinn’s The Medical Assistant, and Today’s Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.
Affiliations and expertise
Professor Emeritus, Medical Assistant Program, Chippewa Valley Technical College, Eau Claire, Wisconsin