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The Human Side of Reference and Information Services in Academic Libraries

Adding Value in the Digital World

  • 1st Edition - January 31, 2007
  • Editor: Lesley Farmer
  • Language: English
  • Hardback ISBN:
    9 7 8 - 1 - 8 4 3 3 4 - 2 5 8 - 8
  • eBook ISBN:
    9 7 8 - 1 - 7 8 0 6 3 - 1 0 0 - 4

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global… Read more

The Human Side of Reference and Information Services in Academic Libraries

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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?