The Effective Security Officer's Training Manual
- 3rd Edition - April 11, 2014
- Latest edition
- Author: Ralph Brislin
- Language: English
The Effective Security Officer's Training Manual, Third Edition teaches today’s security officers the most important aspects of performing the job of a security officer profes… Read more
- Meets ASIS International’s guidelines for Private Security Officer Selection and Training
- Addresses the latest technological advancements that impact how today’s security officers do their jobs
- Discusses the increased role security officers have in observing and reporting suspicious activities and events
- Includes end-of-chapter discussion questions to enhance understanding
Security officer trainers, in-house and contract security officers, college students in introductory security courses
- Dedication
- Chapter 1. Introduction to Security
- What is private security?
- Development of private security in the United States
- Security development and the future
- September 11, 2001
- New guidelines from ASIS
- Summary
- Chapter 2. Security Personnel
- Standard 2.1 Training in private security
- Standard 2.2 Professional certification programs
- Standard 2.3 Job descriptions
- Standard 2.4 Training related to job functions
- Standard 2.5 Preassignment and basic training
- Standard 2.6 Arms training
- Standard 2.7 Ongoing training
- Standard 2.8 Training of supervisors and managers
- Standard 2.9 State authority and responsibility for training
- Standard 2.10 State boards to coordinate training efforts
- Hallcrest I
- Hallcrest II
- Number of employees
- Some security guard companies are growing
- ASIS International Private Security Officer Selection and Training Guideline
- Recruitment of security officers
- Training
- Job description and performance evaluation
- Security personnel
- Summary
- Chapter 3. Company Policies and Procedures
- Important note for company-specific and site-specific procedures
- Site-specific training and site orientation
- Other post duties
- Summary
- Chapter 4. Ethics
- What is ethics?
- Ethical violations or cardinal sins of security officers
- Reporting of ethical violations
- Summary
- Case study #1
- Case study #2
- Ethics questions
- Chapter 5. Professionalism
- Observe and report
- Reduce improper behavior
- Create peace of mind
- Complement and support a client’s security program
- Client relations
- Perception versus reality
- Appearance
- Conduct and behavior
- Nonsecurity duties
- Summary
- Discussion questions
- Chapter 6. Public Relations
- Image
- Conduct
- Attitude
- Appearance
- Importance of good public relations
- Changing the perceptions
- Summary
- Discussion questions
- Chapter 7. Cultural Diversity
- Why cultural diversity is important?
- Duty of the officer
- Prejudice and racism
- Summary
- Discussion questions
- Chapter 8. Persons with Special Needs
- Intellectual disability
- Learning disability
- Interacting with people who have developmental disabilities
- Communicating with people who have developmental disabilities
- What do I do when I meet someone with a disability?
- Summary
- Exercises
- Chapter 9. Interpersonal Communication
- Importance of communication
- Definition of communication
- Encoding
- Medium
- Decoding
- Nonverbal communication
- Personality factors and communication
- Communication systems
- Informal communication
- Climate of the organization
- Active listening
- Common sense tips
- Summary
- Exercises
- Chapter 10. Communications Systems and the Importance of Communication in an Emergency
- Two-way radio communication
- Telephone
- Public address systems and intercoms
- Importance of internal communication before and during an emergency
- Summary
- Exercises
- Chapter 11. Physical Security
- Perimeter security
- Fencing
- Protective dogs
- Building service security
- Locks and keys
- Safes
- Vaults
- Summary
- Exercises
- Chapter 12. Electronic Alarm Systems
- Sensors
- Receipt of alarms
- False alarm problem
- Access control systems
- Summary
- Exercises
- Chapter 13. Camera Systems, Visual Observation, and Surveillance
- Closed circuit television
- The quad (think of four)
- Simplex
- The digital camera
- Video analysis
- Camera applications and advances
- The security officer’s role with camera systems
- Summary
- Chapter 14. Observe and Report
- Use of senses
- Factors affecting observation
- The observation process
- Physical descriptions/general information
- Incident scene
- Summary
- Exercises
- Chapter 15. Report Writing and Notetaking
- Types of security reports
- Vehicle logs
- Incident reports
- Notetaking
- Recordkeeping, storage, and use of computers
- Security logs: practical suggestions
- Summary
- Questions
- Chapter 16. Patrols
- Patrol procedures
- External patrols
- Internal patrol
- Pattern variations
- Entrance and exit points
- Tour rounds
- Keys
- Radio communication
- Notebook
- Flashlight
- Problems in patrol
- Use of senses
- The sixth sense
- Summary
- Exercises
- Chapter 17. Investigations
- Types of security investigations
- Summary
- Exercises
- Chapter 18. Sexual Harassment
- What you should know
- Investigations
- Things to keep in mind
- Management responsibility
- Victim’s responsibility
- Employee’s responsibility
- Security officer’s responsibility
- Conclusion
- Summary
- Questions
- Practical application
- Chapter 19. Internal Threats to an Organization
- Theft indicators
- Symptoms of dishonest employees
- Elements of theft
- Types of internal theft
- Theft deterrent strategies
- Package, vehicle, and locker inspections
- Inspection policies and procedures
- Summary
- Exercises
- Chapter 20. Overview of the Legal System
- Sources of law
- The courts
- Civil law
- The case may or may not be finished at this point
- Good Samaritan law
- Damages for civil lawsuits and torts
- Important Sections of the U.S. Constitution
- Summary
- Exercises
- Chapter 21. Court Testimony, Depositions, and Administrative Hearings
- Preparation
- Administrative hearing
- Deposition
- Courtroom testimony
- Testimony time
- Summary
- Questions
- Chapter 22. Introduction to Fire Protection
- Fire estimates
- What is fire?
- Heat transfer
- Heat sources
- Flammable and combustible liquids
- Extinguishing fires
- Summary
- Exercises
- Chapter 23. Life Safety Code and Material Safety Data Sheets
- National Fire Protection Association’s Life Safety Code Handbook
- Fundamental requirements of the life safety code
- Classification of occupancies
- Means of egress
- Features of fire protection
- Building service and fire protection equipment
- Material safety data sheets
- Summary
- Exercises
- Chapter 24. Bloodborne Pathogens and Personal Safety
- Bloodborne diseases
- Modes of transmission
- Personal protective equipment, work practices, and engineering controls
- Hygiene practices
- Decontamination and sterilization
- Sharp objects
- OSHA regulations—infection control program and exposure to bloodborne pathogens
- Signs, labels, and color coding
- Emergency procedures
- Hepatitis B vaccinations
- Security’s role in safety
- Personal safety of security officers
- Common injuries to security officers
- Investigating the accident
- Summary
- Exercises
- Chapter 25. Emergency Preparedness
- Role of security in an emergency
- Overview of the emergency preparedness plan
- Development of the emergency plan
- Serious injury
- Tornadoes and severe weather emergencies
- Floods
- Winter storms
- Bomb threats
- Chemical spills
- Summary
- Exercises
- Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes
- Causes of civil disorder
- Control of crowds
- Causes of civil disorder
- Types of gatherings and potential for civil disorder
- Psychological factors affecting crowds
- Role of security in planning for crowd control
- Civil disturbance
- Spontaneous civil disorder
- Crowd control responses
- Summary of actions for security officers
- Handling disputes
- Summary
- Exercises
- Chapter 27. Driver Safety
- Vehicle safety
- Summary
- Exercises
- Chapter 28. Traffic Control
- Job locations and conditions
- Using personal protective equipment
- Using traffic control devices
- Personal traffic control equipment
- Traffic control equipment
- Using and interpreting signals
- Remaining on duty
- Signaling other security officers
- Controlling vehicles and pedestrians
- Professional conduct
- Traffic control violations
- Dangerous goods and other hazards
- Broken gas lines and mains
- Broken sewer lines and water mains
- Summary
- Exercises
- Chapter 29. Substance Abuse
- Pharmacological factors
- Genetic factors
- Personality factors
- Dependence on alcohol
- Dependence of the opioid type
- Dependence of the barbiturate type
- Dependence on marijuana
- Dependence on cocaine
- Dependence on amphetamines
- Dependence on hallucinogens
- Dependence on phencyclidine
- Prescription drugs
- Indicators of drug abuse
- Summary
- Exercises
- Blood alcohol concentration (%BAC) guide
- Chapter 30. Handling Disruptive People
- The security officer’s role in preventing violence and providing assistance when violent situations occur
- Assessing behavior and the potential for violence
- Crisis management
- Verbal skill management
- Emotional/behavioral symptoms
- Emotional/behavioral symptoms
- Emotional/behavioral symptoms
- Nonabusive psychological and physical intervention
- Summary
- Exercises
- Chapter 31. Workplace Violence
- What is workplace violence?
- Workplace violence of a different form
- Domestic violence and the workplace
- Media attention
- Studies and analysis
- Whose concern is it?
- Preventing violence: planning and strategic issues planning principles
- Security survey and measures
- Identifying and reporting threats and threatening behavior
- Threat assessment
- Summary
- Exercises
- Chapter 32. Private Security and Law Enforcement Cooperation
- Summary
- Exercises
- Chapter 33. Nonsecurity Duties and Creating a Positive Impression
- Nonsecurity duties
- Summary
- Exercises
- Chapter 34. The Future of Security and Technology Enhancements
- Continued technology advancements
- Cameras
- GPS tracking
- Robots
- Drones (unmanned aerial vehicles)
- Role of security officers
- What options exist for security officers?
- Summary
- Exercises
- Index
"Without a doubt, security personnel would benefit from the knowledge contained therein."—ASIS Dynamics
"The third edition of The Effective Security Officer’s Training Manual is incredibly thorough. Virtually every subject that a security officer should be aware of has been addressed. I highly recommend this publication to every security officer who wants a clear explanation of the tools, skills, and resources essential to their everyday success; and to all security supervisors and managers involved in training security personnel."—Geoff Craighead, CPP, author of High-Rise Security and Fire Life Safety, and vice president, Universal Protection Service
- Edition: 3
- Latest edition
- Published: April 11, 2014
- Language: English
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