The Complete Business Process Handbook

Body of Knowledge from Process Modeling to BPM, Volume 1

1st Edition - December 6, 2014
Authors: Mark Von Rosing, Henrik von Scheel, August-Wilhelm Scheer
Language: English
Paperback ISBN:
9 7 8 - 0 - 1 2 - 7 9 9 9 5 9 - 3
eBook ISBN:
9 7 8 - 0 - 1 2 - 8 0 0 4 7 2 - 2

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executive… Read more

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The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market.

This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage.

Author Biographies
Foreword
Abbreviations
Introduction to the Book
Phase 1: Process Concept Evolution
- Introduction
- Process Concept Evolution
Phase 2: Process Concept Evolution
- Introduction
- Gantt Chart
- Frank B. Gilbreth
- Allan H. Mogensen
- Boeing B17
- Benjamin S. Graham
- ASME: American Society of Mechanical Engineers
- Functional Flow Block Diagram of PERT
- Data Flow Diagrams and IDEF
- Zero Defects
- Toyota Production System
Phase 3: Process Concept Evolution
- Introduction
- Prof. Dr. Dr. H.c. Mult. August-Wilhelm Scheer
- John A. Zachman—the Arrival of Enterprise Architecture
- Lean Thinking, Lean Practice and Lean Consumption
- Business Process Reengineering
- Total Quality Management
- Tools for TQM
- Six Sigma
Phase 4: What Is Business Process Management?
- Introduction
- Definition and Research
- Insights Gained
- Conclusion: One Common Definition
The BPM Way of Thinking
- Introduction
The Value of Ontology
- Introduction
- What Is Ontology?
- Ontology Classification Based on Context Dependency
- Ontology Maturity and the Maturing Process
- State of the Art
- Conclusions and Directions for Future Research
The BPM Ontology
- Introduction
- The BPM Ontology as a Folksonomy: Sharing Fundamental Process Concepts
- The BPM Ontology as a Thesaurus: Structuring Process Knowledge by Defining Relations
- The BPM Ontology as a Frame: The Ontological Structure of the LEADing Practice Process Meta Model
- Discussion of the BPM Ontology
- Summary
Process Tagging—A Process Classification and Categorization Concept
- Introduction
- Logical Clustering: Learning from other Areas
- Conceptual and Logical Process Classification and Categorization
- Classification of Process by Method of Execution
- The Nature of Process Decomposition
- Describing Work
- Process Area
- Process Group
- Process
- The Nature of Processes
- Process Lifecycle Verb Taxonomy
- Process Step
- The Nature of Process Steps
- Activity
- The Nature of Activity
- The Work System
- Procedure
- Connecting the Work Spaces
- Process Scenarios
- Process Type
- Process Tier
- Process Nature
- Miscategorization and Misclassification
- Conclusions
Why Work with Process Templates
- Introduction
- The Relationship Between Business Process Management Ontology and Process Templates
- What Are Process Templates?
- Process Maps
- Process Matrix
- Process Model
- The Most Common Process Templates
- Benefits of Process Templates
- Conclusion
The BPM Way of Working
- Introduction
Business Process Trends
- Introduction
- The Importance of Trends
- Maturity of the Subject
- Mega trends
- Emerging Trends
- Process Trends
- Early Adoption
- Early Adopter of Process Trends
- Industry Adoption
- Standard Adoption
- Standards Adoption of Process Trends
- Conclusion
BPM Center of Excellence
- Introduction
- The Challenge BPM CoE Faces
- What Happens Without a BPM CoE?
- Cause and Effect Matrix
- Lessons Learned Regarding BPM CoE
- Conclusion
Understanding Business Process Management Roles
- Introduction
- Motivation for Defining Your BPM Roles
- Relevance Context
- What Is a Role?
- Standards that Link to Role Concepts
- Current Methods
- Role Context
- Abilities to Act
- Role Profile
- Common Roles Involved with Role Modeling
- Roles within BPM
- Typical BPM CoE Roles
- Additional Roles
- Role Profile within BPM CoE
- Role Profile Within BPM Projects
- Conclusion
Working with the Business Process Management (BPM) Life Cycle
- Introduction
- Phase 1: Analyze—Project Preparation and Blueprint
- Phase 2: Design—Project Realization and Design
- Phase 3: Build—Final Project Preparation
- Phase 4: Deploy/Implement—Go Live
- Phase 5: Run/Maintain—Run Processes and Govern Performance
- Phase 6: Continuous Improvement—Continuously Optimize and Develop Processes
- Conclusion
The Chief Process Officer: An Emerging Top Leadership Role
- Introduction
- The Emerging Role of the CPO
- Key Tasks of the CPO
- Positioning of the CPO in the Organization
- Conclusion
iBPM—Intelligent Business Process Management
- The Evolution of Intelligent BPM
- From Automation to Orchestration: The Realignment of BPM Around Service-Oriented Architectures
- Apply SOA Strategies to Integrating Unstructured Information
- Realizing Adaptability: Shifting from Event-Driven to Goal-Driven
- Phase Three: Intelligent BPM
- Intelligent BPM Leverages Big Data
- The Value of Social Media to Intelligent BPM
- Conclusion
Evidence-Based Business Process Management
- Introduction
- Evidence-Based BPM: What for?
- The Answer: Process Mining
- Descriptive Approaches
- Process Performance Analytics
- Automated Process Discovery
- Model Enhancement
- Deviance Mining
- Process Variant and Outlier Identification
- Predictive Approaches
- Case Studies and Lessons in Evidence-Based BPM
- Case Studies in Automated Process and Variant Discovery
- Case Studies in Deviance Mining
- Case Studies in Predictive Monitoring
- Conclusion
Social Media and Business Process Management
- Introduction
- The Digital Mind-set Is Changing
- Social Media Are Reshaping Business
- Enabling Customer-Centricity
- Lessons Learned Around Social-Oriented Process Modeling
- Target Marketing Campaigns with Social Media
- Improving the Prospect Qualification Process
- Customer Profile Data for Process (Simplification)
- Customer Notifications for Process (Visibility)
- Alternative Channels for Sales
- Selection of the Right Offering/Solution
- Social Media and BPM for Customer Servicing
- Customer Relationship Management
- Social Media Process Flow
- Conclusion
BPM and Maturity Models
- Introduction
- Historic Development of Maturity Models
- The Different Stages of Maturity Models
- The Missing Parts of the Maturity Models
- BPM Maturity Model
- Maturity Levels
- From Maturity Level Assessment to Maturity Benchmark
- Conclusion
The BPM Way of Modeling
- Introduction
Business Process Model and Notation—BPMN
- Introduction
- What Is BPMN?
- The Historic Development of BPMN
- The BPMN Notations/Shapes
- BPMN Diagrams
- To Point (1) Private (Internal) Business Processes
- Public Processes
- Collaborations
- To Point (2) Choreography
- To Point (3) Conversations
- BPMN Usage
- Diagram Point of View
- Understanding the Behavior of Diagrams
- BPMN Example
- BPMN Caveats
- The Future of BPMN
- Fulfilling the BPMN Vision
- Implementation Level Modeling
- Case Management Modeling
- Conclusions
Variation in Business Processes
- Introduction
- Business Process Variance: What Is It?
- Complications and Challenges
- Solution Description
- Cost Calculation of Process Variances
- Lessons Learned
- Conclusion and Summary
Focusing Business Processes on Superior Value Creation: Value-oriented Process Modeling
- Introduction
- Value Is a Different Kind of Concept for Process Teams
- Conclusion
Sustainability Oriented Process Modeling
- Introduction
- Situation, Complications, and the Main Questions
- Conditions, Circumstances, and Complexity
- The Main Questions Covered
- The Answer
- The Way of Thinking Around Sustainability Oriented Process Modeling
- Sustainability Oriented Process Modeling: The Way of Working
- Sustainability Oriented Process Modeling: Way of Modeling
- Sustainability Oriented Process Modeling: Way of Implementing
- Sustainability Oriented Process Modeling: Way of Governing
- Benefits of Combining BPM and Sustainability Oriented Process Modeling
- Conclusions
Information Modeling and Process Modeling
- Introduction
- Intended Audience
- Process Life Cycle
- Process Attributes
- Why the Subject Is Important and the Problems and Challenges It Will Solve
- Information Models Within As-Is and To-Be Models
- Example As-Is Model (Sales and Distribution)
- Example of To-Be (BPMN) Model (Materials Management)
- Lesson Learned
- What Worked
- What Did Not Work
- Conclusions
The BPM Way of Implementation and Governance
- Introduction
Applying Agile Principles to BPM
- Introduction
- What Is Agile?
- Agile Characteristics
- Agile Values
- Agile Principles
- Agile Practices
- Agile versus Traditional Ways of Working
- Agile BPM
- Agility Adoption and Improvement Model
- Conclusion
BPM Change Management
- Introduction
- Lessons Learned Around BPM Change Management
- Lessons Learned of the Outperformers and Underperformers
- Lessons Learned Around Benefit and Value Realization
- Leading Practice Suggestions on What Really Works Well
- Conclusion
Business Process Management Governance
- Introduction
- Why Is BPM Governance Important?
- What Is BPM Governance?
- BPM Center of Excellence and Governance
- How Does BPM Governance Work?
- BPM Governance and Incident Management
- BPM Portfolio Management and Governance
- Lessons Learned
- Benefits and Value of BPM Governance
- Conclusions
Business Process Portfolio Management
- From Business Process Management to Business Process Portfolio Management
- Common Pitfalls When Implementing BPPM
- Establishing BPPM
- Comparison of PPM, BPPM, and BPM
- Creating a BPPM Competency
- Alignment Considerations When Implementing BPPM
- BPPM Life Cycle
- Business Process Hierarchy
- BPPM Information, Measurements, and Reporting
- Summary of Establishing BPPM
- Lessons Learned From Implementing BPPM
- Right Time to Implement BPPM
- Effect of Limited or No Implemented BPPM in the Long Run
- Conclusions
Real-Time Learning: Business Process Guidance at the Point of Need
- Introduction
- Real-Time Learning to Close the Knowledge Gap
- Electronic Performance Support: Delivering Knowledge at the Point of Need
- Business Process Guidance
- Components of a BPG System
- BPG in Practical Use
- Supporting Entry of Correct Data
- Supporting Multiple Applications
- Enhancing Communication with the Support Desk
- Introducing BPG in an Organization
- Major Steps to Create the Repository
- Conclusions and Outlook
Business Process Management Alignment
- Introduction
- Background to a New Way of Looking at Alignment for BPM
- Alignment of BPM
- Establishing Alignment to BPM
- Business Scenarios That Would Require Business Process Alignment
- Benefits of BPM Alignment
- Conclusions
Business Process Outsourcing
- Introduction
- Business Process Outsourcing: What Is It?
- Business Process Outsourcing Value Case
- The BPO Market
- Business Process Outsourcing: Possible Pitfalls
- Business Process Outsourcing: How to Go About It
- Conclusions
The Business Process Management Way of Training and Coaching
- Introduction
The Need for a Standardized and Common Way of Process Training
- Introduction
- Skills Requirements
- Learning Versus Forgetting Curve
- Standardized Way of Training for Process Professionals
Process Expert Training
- Content of the Program
- Process Expert Learning Model
- What the Practitioner Gets
Process Architect Training
- Content of the Program
- Process Architect Learning Model
- What You Get
Process Engineer Training
- Content of the Program
- Process Engineer Learning Model
- What You Get
- Conclusions
Process Owner Training
- Program Type
- Content of the Program
- Process Owner Learning Model
- What the Practitioner Gets
Conclusion
Author Index
Subject Index

Mark Von Rosing

Mark von Rosing is a best-selling author, a sought-after speaker, researcher and board-room advisor. He is a pioneer in the field of climate control and Sustainability. Through his research, publications and effort with standard bodies (ISO, IEEE, OMG, CEN, NIST, LEADing Practice, NATO, UN, W3C) he has been involved of developing 200+ Enterprise Standards and 52 different Industry Standards. Beyond, he left his mark in the field of process modelling having published the best-selling book series The Complete Business Process Handbook, published by Elsevier. Companies such as SAP AG have involved him in developing and leading their Sustainability approaches as well as the Sustainability architecture approaches.

Affiliations and expertise

Chairman, Global University Alliance, Denmark

Henrik von Scheel

Henrik von Scheel is regarded as one of the most influential thinkers on strategy with focus on growth + innovation and is a sought-after speaker. Listed by Financial Times as one of the most influential business thinkers on strategy and management concepts and corporate practices. He was awarded the “NEXT 100 Top Influencers of the European Digital Industry in 2012" among the most important Europeans shaping our digital future.

Best known as one of the founding fathers of Europe’s digital agenda 2020 and Industry 4.0. He has played a significant role to define Germany's digital agenda in 09, which was adopted by the European Commission in 2010 as part of the Europe 2020. He digital agenda evolved into the fourth industrial revolution.

Through his academic research, publications and efforts with standard bodies (ISO, IEEE, OMG, CEN, NIST, LEADing Practice, NATO, UN, W3C) he has defined concepts and practices in business management and strategy execution that have evolved the mainstream thinking of what is being taught by academia and applied by organizations today.

He is accredited for his contribution of having identified the repeatable patterns of the outperformers, early adopters, & industry adopters and hyper-growth organization over the past 30 years i.e. best practices, industry practices, leading practices, emerging & disruptive trends adoptions patterns. Most notable are the emerging & disruptive trends, competitive advantage lifecycle, six business models, operating model notations and complexity simplification.

Henrik is the CEO of LEADing Practice and serves as board member at Google EMEA, Gazprom, Global University Alliance and Capital Investment Partners.

Affiliations and expertise

CEO, LEADing Practice ApS, Denmark

August-Wilhelm Scheer

Professor Dr. Dr. h.c. mult. Scheer is founder of the Institute for Information Systems (IWi) at Saarland University and was its director for 30 years. His publications in the field of business information systems are today considered standard references and are very well known across the global market.

The Y-CIM production model, created by Prof. Scheer, serves as an overall framework for integrating operative information systems in the manufacturing industries.

Prof Scheer was honored with the Lifetime Achievement Award in 2013 by the Global University Alliance on behave of +300 universities, in recognition of his long-term impact and contribution to evolve the academic world and organization’s structural thinking of how to apply enterprise modelling today.

Leaving his mark on this generation and generations to come. Pushing the bar with his research and focus on information and business process management, Prof Scheer has, among others, brought to us:

• Link between processes and information.

• His contribution to the academic world: in 1975 Scheer took over one of the first chairs for information systems and founded the Institute for information Systems (IWI) at the Saarland University, which he led until 2005.

• His contribution to the Software world: In 1984 he founded IDS Scheer, a Business Process Management (BPM) software company, which is still today the market leader.

• His contribution to Enterprise Modelling: The ARIS House which is one of the first Enterprise Modelling concepts that combines and organizes information of an organization in five interrelated views: data, function, organization, output, and control.

His contribution to the Process Modelling community: He developed among others 2 main concepts for Business Process Modelling:

• Business content in Value-added Chain Diagrams (VCD).

• Process content in Event-driven Process Chains (EPC).

He is widely regarded as the founder of the BPM industry.

In 1984, he founded the international software and consulting company IDS Scheer AG. Until 2009 he expanded the business to become one of the leading IT companies in Germany. In 1997 he founded the imc AG located in Saarbrücken and in 2000 the Scheer Group GmbH which participates in innovative high tech companies, such as the Scheer Management Consulting & Solutions GmbH. He is forerunner and companion of the future project "Industry 4.0" initiated by the German federal government. The network of IT companies within the Scheer Group are actively participating in the implementation of projects along with well-known industry and research partners.

Affiliations and expertise

Founder of the Institute for Information Systems (IWi), Saarland University, Saarbrücken, Germany

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The Complete Business Process Handbook

Body of Knowledge from Process Modeling to BPM, Volume 1

Purchase options

Save 50% on book bundles

Institutional subscription on ScienceDirect

Mark Von Rosing

Henrik von Scheel

August-Wilhelm Scheer