LIMITED OFFER
Save 50% on book bundles
Immediately download your ebook while waiting for your print delivery. No promo code needed.
Student Feedback
The Cornerstone to an Effective Quality Assurance System in Higher Education
- 1st Edition - February 22, 2011
- Editors: Chenicheri Sid Nair, Patricie Mertova
- Language: English
- Paperback ISBN:9 7 8 - 1 - 8 4 3 3 4 - 5 7 3 - 2
- eBook ISBN:9 7 8 - 1 - 7 8 0 6 3 - 2 5 8 - 2
In recent years, student feedback has appeared at the forefront of higher education quality. In particular, the issues of effectiveness and the use of student feedback to affect… Read more
Purchase options
Institutional subscription on ScienceDirect
Request a sales quoteIn recent years, student feedback has appeared at the forefront of higher education quality. In particular, the issues of effectiveness and the use of student feedback to affect improvement in higher education teaching and learning, and also other areas of student tertiary experience. Despite this, there has been a relative lack of academic literature, especially in book format, focusing on the experiences of academics, higher education leaders and managers with expertise in this area. This comprehensive book addresses this gap.
With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.
With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.
- Experiences from interaction experts in the field
- Practical applications
- A resource guide that can be utilized in the higher education sector
Practitioners in the area of higher education quality, such as academics, managers and leaders involved in higher education quality, as well as those involved in the design and administration of questionnaires and surveys
List of figures and tables
About the authors
Preface
Part 1: Overview
Chapter 1: The nexus of feedback and improvement
Abstract:
Introduction
Improvement
External information
Preoccupation with surveys
Types of surveys
Institution-level satisfaction
Faculty-level satisfaction with provision
Programme-level satisfaction with the learning and teaching
Module-level feedback
Appraisal of teacher performance by students
Multiple surveys: cosmetic or inclusive?
Feedback to students
Integrating feedback
Conclusions
Part 2: International Perspectives
Chapter 2: Student feedback in the US and global contexts
Abstract:
Introduction
Student feedback in the evaluation of academic programmes and instruction
Case study
Issues
The meta-profession model of faculty
SERVQUAL
Discussion
Chapter 3: Student feedback in higher education: a Malaysian perspective
Abstract:
Introduction
Malaysia’s educational competitiveness ranking
Student feedback in higher education
Student feedback in Malaysian universities
Case study of a Malaysian university
Discussion and lessons learned
Chapter 4: Improving university teaching through student feedback: a critical investigation
Abstract:
Introduction
Background
Case study: student feedback at the Faculty of Engineering, Lund University
Making strategic use of student evaluations
Discussion
Acknowledgement
Chapter 5: Student feedback in the Australian national and university context
Abstract:
Introduction
National or sector-wide use of student feedback
Institutional-level use of student feedback
Within-university practices and uses of student feedback
Conclusions
Part 3: Tools and Administration
Chapter 6: Tools for effective student feedback
Abstract:
An assessment of student feedback instruments
Overview of selected assessments
Connecting the dots: external and internal links
Concluding thoughts on a more considered approach
Chapter 7: Web-based or paper-based surveys: a quandary?
Abstract:
Introduction
Administrative considerations
Survey response rates
Analysis of trend data
Results
Discussion
Conclusions
Chapter 8: Inclusive practice in student feedback systems
Abstract:
Introduction
Institutional approach to unit evaluation
Discussion
Concluding remarks
Chapter 9: Action and the feedback cycle
Abstract:
Introduction
Action
Monitoring action
Managing student expectations
Feedback to students
Conclusions
Index
- No. of pages: 182
- Language: English
- Edition: 1
- Published: February 22, 2011
- Imprint: Chandos Publishing
- Paperback ISBN: 9781843345732
- eBook ISBN: 9781780632582
CN
Chenicheri Sid Nair
Professor Sid Nair is currently Executive Dean and Dean Learning, Teaching and Student Experience at the Victorian Institute of Technology (VIT), Australia where he is responsible for the learning, teaching, student experience and quality matters of the Institution.
Previous to this appointment at VIT, Sid was the Executive Director of the Tertiary Education Commission (TEC), Mauritius, the apex regulatory body where he was responsible for the formulation and execution of strategies, policies and procedures in the higher education sector in Mauritius.
Prior to joining TEC, he was Professor of Higher Education Development at the Centre for Education Futures (CEF), University of Western Australia. His role was to build the capacity of academics in the digital delivery of their teaching. His career path also had him as Interim Director and Quality Advisor (Evaluations and Research) at the Centre for Higher Education Quality (CHEQ) at Monash University, Australia where he headed the evaluation unit at Monash University. In this capacity he restructured the evaluation framework at the university. The approach to evaluations at Monash has been noted in the first round of the Australian Universities Quality Agency (AUQA) audits and is part of the good practice database.
His research work lies in the areas of quality in the higher education system, classroom and school environments, and the implementation of improvements from stakeholder feedback. He has extensive lecturing experience in the applied sciences in Canada, Singapore and Australia. He is an international consultant in quality and evaluations in higher education.
Affiliations and expertise
Executive Dean and Dean Learning, Teaching and Student Experience, Victorian Institute of Technology (VIT), AustraliaPM
Patricie Mertova
Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.
Affiliations and expertise
University of Oxford, UKRead Student Feedback on ScienceDirect